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[BUG] login succeeds but UI displays no content #2302

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opened 2025-11-11 15:04:43 -06:00 by GiteaMirror · 0 comments
GiteaMirror commented 2025-11-11 15:04:43 -06:00
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Originally created by @aleontiev on GitHub (Oct 7, 2024).

Bug Report

Installation Method

Kubernetes via Helm

Environment

  • Open WebUI Version: was happening on v0.3.30, tried upgrading to v0.3.32 but same issue
  • Ollama: disabled
  • Pipelines: disabled

Confirmation:

  • I have read and followed all the instructions provided in the README.md.
  • I am on the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have provided the exact steps to reproduce the bug in the "Steps to Reproduce" section below.

Expected Behavior:

After login, I am able to use OpenWebUI. This was the case for the first day after installation - had no issues, was able to login with username/password and also with Google OAuth.

Actual Behavior:

Login is successful, I can see the toast message indicating that I have signed in. However, afterwards the screen remains blank and I can see errors in console:

image

...and network tab shows that some (but not all??) of the startup API requests are failing with 401 errors, particularly "tools" and sometimes "banners":

image

I tried clearing localStorage and cookies, this resets the login. But after logging in again, same issue. Nothing obvious in backend logs except for the 401s I am seeing on the client side. All other requests are 200s

Description

See Expected/Actual

Reproduction Details

Steps to Reproduce:

  • Install on Kubernetes via Helm (mostly default settings, Ollama and Pipelines disabled)
  • Create initial account
  • Log out
  • Log back in

Logs and Screenshots

See Actual Behavior

Additional Information

Loved using OpenWebUI for about a day until this started happening consistently :(

Originally created by @aleontiev on GitHub (Oct 7, 2024). # Bug Report ## Installation Method Kubernetes via Helm ## Environment - **Open WebUI Version:** was happening on v0.3.30, tried upgrading to v0.3.32 but same issue - **Ollama**: disabled - **Pipelines**: disabled **Confirmation:** - [x] I have read and followed all the instructions provided in the README.md. - [x] I am on the latest version of both Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have provided the exact steps to reproduce the bug in the "Steps to Reproduce" section below. ## Expected Behavior: After login, I am able to use OpenWebUI. This was the case for the first day after installation - had no issues, was able to login with username/password and also with Google OAuth. ## Actual Behavior: Login is successful, I can see the toast message indicating that I have signed in. However, afterwards the screen remains blank and I can see errors in console: ![image](https://github.com/user-attachments/assets/70ec9d5e-976c-418b-8931-a19ab4686873) ...and network tab shows that some (but not all??) of the startup API requests are failing with 401 errors, particularly "tools" and sometimes "banners": ![image](https://github.com/user-attachments/assets/84579237-3e25-4be4-92ba-960381fa338b) I tried clearing localStorage and cookies, this resets the login. But after logging in again, same issue. Nothing obvious in backend logs except for the 401s I am seeing on the client side. All other requests are 200s ## Description See Expected/Actual ## Reproduction Details **Steps to Reproduce:** - Install on Kubernetes via Helm (mostly default settings, Ollama and Pipelines disabled) - Create initial account - Log out - Log back in ## Logs and Screenshots See Actual Behavior ## Additional Information Loved using OpenWebUI for about a day until this started happening consistently :(
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GiteaMirror ninjasurge (Kaehlen Rog)
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Reference: github-starred/open-webui#2302