[GH-ISSUE #6587] Error in cpuinfo: prctl(PR_SVE_GET_VL) failed on aarch64 #14415

New Issue

GiteaMirror · 2026-04-19T20:47:00-05:00

GiteaMirror commented

2026-04-19 20:47:00 -05:00

Originally created by @IcedWatermelonJuice on GitHub (Oct 30, 2024).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/6587

Bug Report

Installation Method

I installed the project via pip in Synology NAS.

Environment

Open WebUI Version: 0.3.35
Ollama (if applicable): N/A
Operating System: Ubuntu 22.04.4 LTS
Browser (if applicable): N/A

Confirmation:

I have read and followed all the instructions provided in the README.md.
I am on the latest version of both Open WebUI and Ollama.
I have included the browser console logs. (N/A)
I have included the Docker container logs. (N/A)
I have provided the exact steps to reproduce the bug in the "Steps to Reproduce" section below.

Expected Behavior:

Expected Open WebUI to run successfully on an aarch64 architecture device.

Actual Behavior:

Encountered an error when running the application.

Description

Bug Summary:
On my device (CPU architecture is aarch64), I encountered the following error when trying to install and run the open-webui library via pip.

Reproduction Details

Steps to Reproduce:

Install open-webui via pip: pip install open-webui.
Run open-webui serve.

Logs and Screenshots

Browser Console Logs:
N/A

Screenshots/Screen Recordings (if applicable):
N/A

Application Logs:

root@ubuntu-1:/# open-webui serve
Loading WEBUI_SECRET_KEY from file, not provided as an environment variable.
Loading WEBUI_SECRET_KEY from /.webui_secret_key
/usr/local/lib/python3.11/dist-packages/open_webui
/usr/local/lib/python3.11/dist-packages
/usr/local/lib/python3.11
Running migrations
INFO  [alembic.runtime.migration] Context impl SQLiteImpl.
INFO  [alembic.runtime.migration] Will assume non-transactional DDL.
INFO  [open_webui.env] 'DEFAULT_PROMPT_SUGGESTIONS' loaded from the latest database entry
WARNI [open_webui.env]

WARNING: CORS_ALLOW_ORIGIN IS SET TO '*' - NOT RECOMMENDED FOR PRODUCTION DEPLOYMENTS.

INFO  [open_webui.env] 'DEFAULT_LOCALE' loaded from the latest database entry
INFO  [open_webui.env] Embedding model set: sentence-transformers/all-MiniLM-L6-v2
INFO  [open_webui.apps.audio.main] whisper_device_type: cpu
WARNI [langchain_community.utils.user_agent] USER_AGENT environment variable not set, consider setting it to identify your requests.
Error in cpuinfo: prctl(PR_SVE_GET_VL) failed

Additional Information

CPU Information:

root@ubuntu-1:/# lscpu
Architecture:            aarch64
  CPU op-mode(s):        32-bit, 64-bit
  Byte Order:            Little Endian
CPU(s):                  2
  On-line CPU(s) list:   0,1
Vendor ID:               ARM
  Model name:            Cortex-A53
    Model:               4
    Thread(s) per core:  1
    Core(s) per cluster: 2
    Socket(s):           -
    Cluster(s):          1
    Stepping:            r0p4
    BogoMIPS:            25.00
    Flags:               fp asimd evtstrm aes pmull sha1 sha2 crc32

System Information:

root@ubuntu-1:/# uname -a 
Linux ubuntu-1 4.4.302+ #69057 SMP Fri Jan 12 17:01:41 CST 2024 aarch64 aarch64 a
arch64 GNU/Linux

Originally created by @IcedWatermelonJuice on GitHub (Oct 30, 2024). Original GitHub issue: https://github.com/open-webui/open-webui/issues/6587 # Bug Report ## Installation Method I installed the project via pip in Synology NAS. ## Environment - **Open WebUI Version:** 0.3.35 - **Ollama (if applicable):** N/A - **Operating System:** Ubuntu 22.04.4 LTS - **Browser (if applicable):** N/A **Confirmation:** - [x] I have read and followed all the instructions provided in the README.md. - [x] I am on the latest version of both Open WebUI and Ollama. - [ ] I have included the browser console logs. (N/A) - [ ] I have included the Docker container logs. (N/A) - [x] I have provided the exact steps to reproduce the bug in the "Steps to Reproduce" section below. ## Expected Behavior: Expected Open WebUI to run successfully on an aarch64 architecture device. ## Actual Behavior: Encountered an error when running the application. ## Description **Bug Summary:** On my device (CPU architecture is aarch64), I encountered the following error when trying to install and run the open-webui library via pip. ## Reproduction Details **Steps to Reproduce:** 1. Install open-webui via pip: `pip install open-webui`. 2. Run `open-webui serve`. ## Logs and Screenshots **Browser Console Logs:** N/A **Screenshots/Screen Recordings (if applicable):** N/A **Application Logs:** ```shell root@ubuntu-1:/# open-webui serve Loading WEBUI_SECRET_KEY from file, not provided as an environment variable. Loading WEBUI_SECRET_KEY from /.webui_secret_key /usr/local/lib/python3.11/dist-packages/open_webui /usr/local/lib/python3.11/dist-packages /usr/local/lib/python3.11 Running migrations INFO [alembic.runtime.migration] Context impl SQLiteImpl. INFO [alembic.runtime.migration] Will assume non-transactional DDL. INFO [open_webui.env] 'DEFAULT_PROMPT_SUGGESTIONS' loaded from the latest database entry WARNI [open_webui.env] WARNING: CORS_ALLOW_ORIGIN IS SET TO '*' - NOT RECOMMENDED FOR PRODUCTION DEPLOYMENTS. INFO [open_webui.env] 'DEFAULT_LOCALE' loaded from the latest database entry INFO [open_webui.env] Embedding model set: sentence-transformers/all-MiniLM-L6-v2 INFO [open_webui.apps.audio.main] whisper_device_type: cpu WARNI [langchain_community.utils.user_agent] USER_AGENT environment variable not set, consider setting it to identify your requests. Error in cpuinfo: prctl(PR_SVE_GET_VL) failed ``` ## Additional Information **CPU Information:** ``` root@ubuntu-1:/# lscpu Architecture: aarch64 CPU op-mode(s): 32-bit, 64-bit Byte Order: Little Endian CPU(s): 2 On-line CPU(s) list: 0,1 Vendor ID: ARM Model name: Cortex-A53 Model: 4 Thread(s) per core: 1 Core(s) per cluster: 2 Socket(s): - Cluster(s): 1 Stepping: r0p4 BogoMIPS: 25.00 Flags: fp asimd evtstrm aes pmull sha1 sha2 crc32 ``` **System Information:** ``` root@ubuntu-1:/# uname -a Linux ubuntu-1 4.4.302+ #69057 SMP Fri Jan 12 17:01:41 CST 2024 aarch64 aarch64 a arch64 GNU/Linux ```

GiteaMirror closed this issue

2026-04-19 20:47:01 -05:00

GiteaMirror referenced this issue

2026-04-19 22:57:08 -05:00

[GH-ISSUE #14415] issue: SSO with 0.6.11 fails #17244

GiteaMirror referenced this issue

2026-04-25 06:38:08 -05:00

[GH-ISSUE #14415] issue: SSO with 0.6.11 fails #32773

GiteaMirror referenced this issue

2026-05-05 18:15:37 -05:00

[GH-ISSUE #14415] issue: SSO with 0.6.11 fails #55910

Sign in to join this conversation.