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[GH-ISSUE #6928] error looking up nvidia GPU memory - intermittent "cuda driver library failed to get device context 800" #66432
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opened 2026-05-04 05:08:33 -05:00 by GiteaMirror
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Originally created by @championcp on GitHub (Sep 24, 2024).
Original GitHub issue: https://github.com/ollama/ollama/issues/6928
Originally assigned to: @dhiltgen on GitHub.
What is the issue?
I've been running Ollama using the official Docker image, and everything was working fine initially. However, after a while (sometimes a dozen hours, sometimes a few days), Ollama logs showed the following error. Could you please advise on how to resolve this?
log
OS
Docker
GPU
Nvidia
CPU
Intel
Ollama version
0.3.10
@rick-github commented on GitHub (Sep 24, 2024):
CUDA error code 800 is
CUDA_ERROR_NOT_PERMITTED. Does restarting the container restore operation or do you have to do something else (eg, reboot or run some nvidia command)? Is there anything in the system logs (dmesg,/var/log/syslog,/var/log/kern.log, etc) that indicates anything unusual with the nvidia devices?@championcp commented on GitHub (Sep 24, 2024):
Thx for your reply.
I found another program also using the gpu. Restarting the Ollama container resolved the problem, but I couldn't find any specific Nvidia-related errors in the system logs.
@coharms commented on GitHub (Oct 6, 2024):
In my experience this happens preferably (but not exclusively) after a hard restart of the underlying machine (in my case no virtualization in between).
@dhiltgen commented on GitHub (Nov 7, 2024):
I've posted a new PR documenting a workaround some users are seeing success with for a slightly different failure mode, but it might be helpful in these cases as well. If you are experiencing the sporadic 800, please give it a try and let us know if it resolves the problem.
https://github.com/ollama/ollama/pull/7519
@spacegray-ji commented on GitHub (Jan 13, 2025):
This issue is likely related to
Dockerconfiguration rather than an issue withOllamaitself.If the host system uses systemd to manage the cgroups of Docker containers, unit files referencing the Nvidia GPU may be reloaded. When these unit files are reloaded, Docker containers lose access to the reloaded unit files, which can lead to CUDA errors in the Docker container running Ollama. While restarting the container may temporarily resolve the issue, the container will lose GPU access again every time the unit files are reloaded.
Here are two possible solutions:
Modify the cgroup setting in
nvidia-container-runtime/config.tomlon the host machineChange the container resource management driver in Docker daemon to
cgroupfsNote: If your host machine primarily uses systemd,
solution 2may cause conflicts with other programs. Therefore,solution 1is recommended.@stronk7 commented on GitHub (Feb 9, 2025):
Should this be closed now that the Option2 has been documented @ #7519 ?
Or should Option1, as commented by @spacegray-ji, the one to recommend?
Ciao :-)
PS: I'm going to try Option1 here, as far as we are facing this problem every few weeks.
@mrCR100 commented on GitHub (Feb 19, 2025):
@spacegray-ji
hi! I wonder what does "no-cgroups = false" mean? Why this configuration solves the problem?^-^
@spacegray-ji commented on GitHub (Feb 20, 2025):
The configuration option
no-cgroups = falsein/etc/nvidia-container-runtime/config.tomlcontrols whether the NVIDIA container runtime should usecgroupsfor managing GPU resources.Docker uses
cgroupsby default to manage container resources, including CPU, memory, and GPU access. When running containers with NVIDIA GPUs, cgroups also play a role in controlling GPU access.However, if
systemdreloads certain unit files, it can resetcgroupconfigurations, causing Docker containers to lose access to the GPU.@nanggn commented on GitHub (Mar 5, 2025):
I also
After several hours of normal operation of the Ollama container, I also encountered this issue. I have tried the recommended option 1, but there are still problems. How can I solve them?
@spacegray-ji commented on GitHub (Mar 5, 2025):
If you still experience unstable GPU access in the Ollama container for unknown reasons, you might consider an alternative approach: keeping the LLM model loaded on the GPU continuously. The following command allows the model to remain in GPU memory without the need for reloading:
(Please refer to #6401 for continuously keeping the embedding model loaded on the GPU)
Also, checking the configuration in your
daemon.jsonfile can help diagnose the issue. Could you please share the specific settings in this file?@tringler commented on GitHub (Mar 17, 2025):
I'm also faced to that issue. I set
no-cgroups = falseon/etc/nvidia-container-runtime/config.tomland restarted crio, but I'm faced to that issue again and again.--keepalive=999999hhelps, but if the container is restarted I'm running into the same issue.I'm using crio on rhel, which is managing cgroups with systemd.
Is there anything else I could try?
@Fade78 commented on GitHub (Mar 28, 2025):
It happens to me even on bare metal. I use a docker container for ollama.
@Fade78 commented on GitHub (Mar 28, 2025):
I follow this issue closely it happens for me on bare metal or VM, with docker containers in ubuntu OS. The ollama version I use is 0.6.2 and my nvidia drivers are 570.86.15.
@tringler commented on GitHub (Mar 28, 2025):
I'm using nvidia grid on an ESXi RHEL VM with crio as container Engine in a Vanilla K8S environment, so I guess it's somewhere between nvidia container runtime and nvidia driver.
@rick-github commented on GitHub (Mar 28, 2025):
@Fade78 It's not clear from you comment, does neither of the options in https://github.com/ollama/ollama/issues/6928#issuecomment-2586208913 work for you?
@aquananu commented on GitHub (Apr 6, 2025):
I faced same issue after updating the toolkit and the drivers got updated creating a mismatch.
a system reboot solved the issue
@Fade78 commented on GitHub (Apr 11, 2025):
I tumbled on the FAQ and applied only the change in the daemon.json. It corrected the problem.
After that, I also found a mode called "persistent" in the drivers of nvidia and I'm curious to know if I could enable that and remove the daemon.json modification or if it's unrelated. Do you have any idea if it's the root of the problem?
@qhaas commented on GitHub (Jul 24, 2025):
Solution 1 did not work for me, but Solution 2 seems to be holding up. I don't understand why this workaround is needed for ollama. I have other GPU enabled services running in docker (e.g. TF2 based workflows) that do not require it.
@dhiltgen commented on GitHub (Jul 31, 2025):
I don't know for certain, but our GPU usage pattern is somewhat unique in that we load/unload the GPU libraries periodically and when Ollama is idle, no GPU libraries are loaded. The intent is to let the GPU go back to a low-power state when not in use, and keeping the libraries loaded and sessions active keeps the GPU "powered up". Other apps often keep the GPU bound continuously.
@zyberwoof commented on GitHub (Sep 8, 2025):
I'm toying around with a method for mitigating this issue, and I'm posting my idea here in case it helps anyone. In a nutshell, I've created a Health Check for my Docker container that detects when nvidia-smi fails. This marks the container as unhealthy. From there another container, script, or application see that status and restart the container.
I apologize in advance for the amateur craftsmanship.
Health Check for Docker
I've added a Health Check to my Docker compose file. See the healthcheck section below:
Normally the
nvidia-smicommand works fine within the Docker container. But when the issue occurs, it throws an error for me. This healthcheck section checks for the command to fail every 30 seconds. If it fails 3 times in a row, Docker marks the container as unhealthy. Once you add a healthcheck like this, you can see whether the container is healthy or unhealthy by runningdocker ps.This in itself isn't meant to directly solve the problem. Though, it might help keep since running
nvidia-smimight help keep the GPU slightly more active. But with the container marked as unhealthy, you now have multiple ways of mitigating the container automatically. One would be to use another container like autoheal to automatically restart the container. Another would be to run a script with cron or as a service that periodically parses docker ps and checks for unhealthy containers.I personally made a script that loops endlessly and unit file so that I could run it as a daemon. Good or bad, I'm sharing my work below. Keep in mind that I've been using this for less than a day. Not enough time to verify that it works well.
Background script
Instructions below assume this file is saved as /usr/local/bin/heal_docker_containers.sh
Unit File
Instructions below assume this file is saved as /etc/systemd/system/heal-docker-containers.service
Installation
The steps below install the service to restart any and all unhealthy containers.
sudo systemctl start heal-docker-containers.servicesudo systemctl enable heal-docker-containers.serviceUninstall
sudo systemctl disable heal-docker-containers.servicesudo systemctl stop heal-docker-containers.serviceCheck logs for which containers have been restarted
The command below should show the entries for each time this process restarts a container.
journalctl -t "heal_docker_containers.sh"@tjwebb commented on GitHub (Sep 10, 2025):
also running into this. after running for 6-8 hours, my logs are filled with this:
and then finally
The problem is fixed with a restart of ollama
@rick-github commented on GitHub (Sep 11, 2025):
@tjwebb It's not clear from your comment, does neither of the options in https://github.com/ollama/ollama/issues/6928#issuecomment-2586208913 work for you?