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[GH-ISSUE #1002] Error: max retries exceeded #485

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opened 2026-04-12 10:09:54 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-04-12 10:09:54 -05:00
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Originally created by @givensuman on GitHub (Nov 4, 2023).
Original GitHub issue: https://github.com/ollama/ollama/issues/1002

Hello, I'm trying to get up and running, but I keep getting this error:

pulling manifest                                                                                                        
pulling 66002b78c70a...  85% |██████████████████████████████████████████████████████  | (1.7/2.0 GB) [9m32s:0s]
Error: max retries exceeded

The above was me trying ollama run orca-mini, but it happens with other models around the 1.6-1.7GB mark. I am running this in WSL with Ubuntu as the virtual distro.

It seems like a simple issue but I don't see any reference to it here, so was hoping to at least document it. Does anyone know what Error: max retries exceeded means and how to resolve it?

Originally created by @givensuman on GitHub (Nov 4, 2023). Original GitHub issue: https://github.com/ollama/ollama/issues/1002 Hello, I'm trying to get up and running, but I keep getting this error: ```bash pulling manifest pulling 66002b78c70a... 85% |██████████████████████████████████████████████████████ | (1.7/2.0 GB) [9m32s:0s] Error: max retries exceeded ``` The above was me trying `ollama run orca-mini`, but it happens with other models around the 1.6-1.7GB mark. I am running this in WSL with Ubuntu as the virtual distro. It seems like a simple issue but I don't see any reference to it here, so was hoping to at least document it. Does anyone know what `Error: max retries exceeded` means and how to resolve it?
GiteaMirror commented 2026-04-12 10:09:55 -05:00
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@ghost commented on GitHub (Nov 5, 2023):

This happened to me the first time when running ollama run mistral, running the same command again worked

ezra@mbp ~ % ollama run mistral
pulling manifest
pulling 6ae280299950...  61% |████████████████████████████████████████████████████████████                                       | (2.5/4.1 GB, 2.8 MB/s) [25m56s:9m27s]
Error: max retries exceeded
ezra@mbp ~ % ollama run mistral
pulling manifest
pulling 6ae280299950... 100% |██████████████████████████████████████████████████████████████████████████████████████████████████████| (4.1/4.1 GB, 5.9 MB/s)
pulling 22e1b2e8dc2f... 100% |███████████████████████████████████████████████████████████████████████████████████████████████████████████████| (43/43 B, 20 B/s)
pulling e35ab70a78c7... 100% |███████████████████████████████████████████████████████████████████████████████████████████████████████████████| (90/90 B, 30 B/s)
pulling 1cb90d66f4d4... 100% |████████████████████████████████████████████████████████████████████████████████████████████████████████████| (381/381 B, 235 B/s)
verifying sha256 digest
writing manifest
removing any unused layers
success
<!-- gh-comment-id:1793596536 --> @ghost commented on GitHub (Nov 5, 2023): This happened to me the first time when running `ollama run mistral`, running the same command again worked ``` ezra@mbp ~ % ollama run mistral pulling manifest pulling 6ae280299950... 61% |████████████████████████████████████████████████████████████ | (2.5/4.1 GB, 2.8 MB/s) [25m56s:9m27s] Error: max retries exceeded ezra@mbp ~ % ollama run mistral pulling manifest pulling 6ae280299950... 100% |██████████████████████████████████████████████████████████████████████████████████████████████████████| (4.1/4.1 GB, 5.9 MB/s) pulling 22e1b2e8dc2f... 100% |███████████████████████████████████████████████████████████████████████████████████████████████████████████████| (43/43 B, 20 B/s) pulling e35ab70a78c7... 100% |███████████████████████████████████████████████████████████████████████████████████████████████████████████████| (90/90 B, 30 B/s) pulling 1cb90d66f4d4... 100% |████████████████████████████████████████████████████████████████████████████████████████████████████████████| (381/381 B, 235 B/s) verifying sha256 digest writing manifest removing any unused layers success ```
GiteaMirror commented 2026-04-12 10:09:56 -05:00
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@givensuman commented on GitHub (Nov 5, 2023):

FWIW it looks like the origin of the error message is in this file on line 305

And yeah, re-running the command picks up from where it left off, so I just needed to run it and wait for it to fail a few times. I watched it a little more closely and it looks like it stalls at a certain percentage, then drops back down 3-4 percentage points, then repeats a few times before crashing.

I'm gonna close the issue because it seems like things are working as intended, it's just a really unclear error message.

<!-- gh-comment-id:1793598608 --> @givensuman commented on GitHub (Nov 5, 2023): FWIW it looks like the origin of the error message is in [this file](https://github.com/jmorganca/ollama/blob/main/server/download.go) on line 305 And yeah, re-running the command picks up from where it left off, so I just needed to run it and wait for it to fail a few times. I watched it a little more closely and it looks like it stalls at a certain percentage, then drops back down 3-4 percentage points, then repeats a few times before crashing. I'm gonna close the issue because it seems like things are working as intended, it's just a really unclear error message.
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