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Android 10.0 - There is a problem connecting to the server. #851

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opened 2025-11-26 22:32:24 -06:00 by GiteaMirror · 33 comments
GiteaMirror commented 2025-11-26 22:32:24 -06:00
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Originally created by @Smolder3955 on GitHub (Oct 18, 2019).

Unable to login
PlayStore(stable&beta)
"There is a problem connecting to the server."
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Originally created by @Smolder3955 on GitHub (Oct 18, 2019). <!-- Please do not submit feature requests. The [Community Forums][1] has a section for submitting, voting for, and discussing product feature requests. [1]: https://community.bitwarden.com --> Unable to login PlayStore(stable&beta) "There is a problem connecting to the server." ![avatar](https://upload.cc/i1/2019/10/18/R7gqZk.png)
GiteaMirror commented 2025-11-26 22:32:25 -06:00
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@kspearrin commented on GitHub (Oct 18, 2019):

Sounds like you have an issue with the Play Store? Can you download other apps?

@kspearrin commented on GitHub (Oct 18, 2019): Sounds like you have an issue with the Play Store? Can you download other apps?
GiteaMirror commented 2025-11-26 22:32:25 -06:00
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@Smolder3955 commented on GitHub (Oct 18, 2019):

Sounds like you have an issue with the Play Store? Can you download other apps?

Essential Phone stock
Unable to login(bitwarden)

@Smolder3955 commented on GitHub (Oct 18, 2019): > Sounds like you have an issue with the Play Store? Can you download other apps? Essential Phone stock Unable to login(bitwarden)
GiteaMirror commented 2025-11-26 22:32:25 -06:00
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@kspearrin commented on GitHub (Oct 18, 2019):

Does your device allow internet permissions for the Bitwarden app? Have you tried changing networks to see if that helps?

@kspearrin commented on GitHub (Oct 18, 2019): Does your device allow internet permissions for the Bitwarden app? Have you tried changing networks to see if that helps?
GiteaMirror commented 2025-11-26 22:32:25 -06:00
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@GitSchorsch commented on GitHub (Nov 6, 2019):

Same here on two Devices, both with Android 9. I'm running a self hosted Bitwarden Server with a LE certificate. No problems with Chrome or Firefox, only the mobile app on Android cannot connect to the server. After a downgrade to version 2.2.2 everthing is fine, it works like a charm.

@GitSchorsch commented on GitHub (Nov 6, 2019): Same here on two Devices, both with Android 9. I'm running a self hosted Bitwarden Server with a LE certificate. No problems with Chrome or Firefox, only the mobile app on Android cannot connect to the server. After a downgrade to version 2.2.2 everthing is fine, it works like a charm.
GiteaMirror commented 2025-11-26 22:32:25 -06:00
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@kspearrin commented on GitHub (Nov 7, 2019):

@GitSchorsch Would you mind sharing the endpoint for this self-hosted server so that I can try to connect to it while debugging and see what the error is? You can email me the URL directly here: https://www.kylespearrin.com/

@kspearrin commented on GitHub (Nov 7, 2019): @GitSchorsch Would you mind sharing the endpoint for this self-hosted server so that I can try to connect to it while debugging and see what the error is? You can email me the URL directly here: https://www.kylespearrin.com/
GiteaMirror commented 2025-11-26 22:32:25 -06:00
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@mfjt commented on GitHub (Nov 11, 2019):

Also not working in my Android 9 one (SONY Xperia XZ1 Compact).
I'm using officially hosted Bitwarden server.

Ver. 2.2.2 was no problem.
But after update to 2.2.6, can't connect server - e.g. synchronize with vault, download web site icons, new login...

@mfjt commented on GitHub (Nov 11, 2019): Also not working in my Android 9 one (SONY Xperia XZ1 Compact). I'm using officially hosted Bitwarden server. Ver. 2.2.2 was no problem. But after update to 2.2.6, can't connect server - e.g. synchronize with vault, download web site icons, new login...
GiteaMirror commented 2025-11-26 22:32:26 -06:00
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@kspearrin commented on GitHub (Nov 11, 2019):

@mfjt can you share your servers endpoint so that I can test it?

@kspearrin commented on GitHub (Nov 11, 2019): @mfjt can you share your servers endpoint so that I can test it?
GiteaMirror commented 2025-11-26 22:32:26 -06:00
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@mfjt commented on GitHub (Nov 11, 2019):

@kspearrin I'm not set up endpoint and any other URLs. There are leave blank.

@mfjt commented on GitHub (Nov 11, 2019): @kspearrin I'm not set up endpoint and any other URLs. There are leave blank.
GiteaMirror commented 2025-11-26 22:32:26 -06:00
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@kspearrin commented on GitHub (Nov 11, 2019):

@mfjt You are using the Bitwarden Cloud servers?

@kspearrin commented on GitHub (Nov 11, 2019): @mfjt You are using the Bitwarden Cloud servers?
GiteaMirror commented 2025-11-26 22:32:27 -06:00
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@mfjt commented on GitHub (Nov 11, 2019):

@kspearrin Probably. Web vault URL is https://vault.bitwarden.com/

@mfjt commented on GitHub (Nov 11, 2019): @kspearrin Probably. Web vault URL is https://vault.bitwarden.com/
GiteaMirror commented 2025-11-26 22:32:27 -06:00
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@kspearrin commented on GitHub (Nov 12, 2019):

@mfjt Are you using wifi or cellular? Could you try switching networks and see if that changes anything?

@kspearrin commented on GitHub (Nov 12, 2019): @mfjt Are you using wifi or cellular? Could you try switching networks and see if that changes anything?
GiteaMirror commented 2025-11-26 22:32:27 -06:00
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@jonastps2015 commented on GitHub (Nov 13, 2019):

Hi,
I am facing the same problem as @mfjt and @GitSchorsch.
Also had to downgrade to version 2.2.2 to make it work.
I tried both cellular and wifi without any change.

Environment : Samsung Galaxy S8, Android 9, self-hosted server.

@jonastps2015 commented on GitHub (Nov 13, 2019): Hi, I am facing the same problem as @mfjt and @GitSchorsch. Also had to downgrade to version 2.2.2 to make it work. I tried both cellular and wifi without any change. Environment : Samsung Galaxy S8, Android 9, self-hosted server.
GiteaMirror commented 2025-11-26 22:32:28 -06:00
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@kspearrin commented on GitHub (Nov 13, 2019):

@jonastps2015 Official self-hosted server or a community-developed one?

@kspearrin commented on GitHub (Nov 13, 2019): @jonastps2015 Official self-hosted server or a community-developed one?
GiteaMirror commented 2025-11-26 22:32:28 -06:00
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@jonastps2015 commented on GitHub (Nov 13, 2019):

@kspearrin You do have a point there, I am using bitwarden_rs implementation which I believe is not official.
Since all I did was to update the android client app and don't have any problem with other clients, I did not suspect the server side.
You might be right. I would understand if you do not want to investigate that point.
I am going to check bitwarden_rs issue tracker.

@jonastps2015 commented on GitHub (Nov 13, 2019): @kspearrin You do have a point there, I am using bitwarden_rs implementation which I believe is not official. Since all I did was to update the android client app and don't have any problem with other clients, I did not suspect the server side. You might be right. I would understand if you do not want to investigate that point. I am going to check bitwarden_rs issue tracker.
GiteaMirror commented 2025-11-26 22:32:28 -06:00
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@mfjt commented on GitHub (Nov 13, 2019):

@kspearrin It was able to connect server (I checked sync and download icons) via the cellular network, but can't connected via Wi-Fi.

@mfjt commented on GitHub (Nov 13, 2019): @kspearrin It was able to connect server (I checked sync and download icons) via the cellular network, but can't connected via Wi-Fi.
GiteaMirror commented 2025-11-26 22:32:29 -06:00
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@kspearrin commented on GitHub (Nov 17, 2019):

Can you guys try the latest beta version on the play store and see if anything changes?

@kspearrin commented on GitHub (Nov 17, 2019): Can you guys try the latest beta version on the play store and see if anything changes?
GiteaMirror commented 2025-11-26 22:32:29 -06:00
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@GitSchorsch commented on GitHub (Nov 17, 2019):

I'm back to the beta program, but got still the version from 8.11. (which has the problem described above). Can you provide a test-version via download here on GitHub?

@GitSchorsch commented on GitHub (Nov 17, 2019): I'm back to the beta program, but got still the version from 8.11. (which has the problem described above). Can you provide a test-version via download here on GitHub?
GiteaMirror commented 2025-11-26 22:32:29 -06:00
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@kspearrin commented on GitHub (Nov 18, 2019):

I just released build version 2120 on the play store beta track. It contains some updates that will show a more detailed error message of what the actual error is. Please update and let me know what the error is telling you now (or if the problem is resolved).

@kspearrin commented on GitHub (Nov 18, 2019): I just released build version 2120 on the play store beta track. It contains some updates that will show a more detailed error message of what the actual error is. Please update and let me know what the error is telling you now (or if the problem is resolved).
GiteaMirror commented 2025-11-26 22:32:29 -06:00
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@GitSchorsch commented on GitHub (Nov 18, 2019):

The new version is installed, unfortunately the problem is not resolved. The error message is "Exception message: An error occurred while sending the request." Hope this helps. Thanks for your work.

@GitSchorsch commented on GitHub (Nov 18, 2019): The new version is installed, unfortunately the problem is not resolved. The error message is "Exception message: An error occurred while sending the request." Hope this helps. Thanks for your work.
GiteaMirror commented 2025-11-26 22:32:30 -06:00
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@mfjt commented on GitHub (Nov 19, 2019):

@kspearrin Message was shown "Exception message: mono-io-layer-error (-1)".

@mfjt commented on GitHub (Nov 19, 2019): @kspearrin Message was shown "Exception message: mono-io-layer-error (-1)".
GiteaMirror commented 2025-11-26 22:32:30 -06:00
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@kspearrin commented on GitHub (Nov 20, 2019):

Can you try build number 2125 from the beta track on the play store and see if there is any difference? I just pushed it out.

@kspearrin commented on GitHub (Nov 20, 2019): Can you try build number 2125 from the beta track on the play store and see if there is any difference? I just pushed it out.
GiteaMirror commented 2025-11-26 22:32:30 -06:00
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@GitSchorsch commented on GitHub (Nov 20, 2019):

There is a difference, it works! 😀

@GitSchorsch commented on GitHub (Nov 20, 2019): There is a difference, it works! 😀
GiteaMirror commented 2025-11-26 22:32:31 -06:00
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@kspearrin commented on GitHub (Nov 20, 2019):

Great! Can anyone else also confirm?

@kspearrin commented on GitHub (Nov 20, 2019): Great! Can anyone else also confirm?
GiteaMirror commented 2025-11-26 22:32:31 -06:00
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@mfjt commented on GitHub (Nov 20, 2019):

@kspearrin The problem is almost solved! But web-site icons are not displayed.

@mfjt commented on GitHub (Nov 20, 2019): @kspearrin The problem is almost solved! But web-site icons are not displayed.
GiteaMirror commented 2025-11-26 22:32:31 -06:00
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@kspearrin commented on GitHub (Nov 20, 2019):

@mfjt Can you try a full reinstall and see if that fixes them?

@kspearrin commented on GitHub (Nov 20, 2019): @mfjt Can you try a full reinstall and see if that fixes them?
GiteaMirror commented 2025-11-26 22:32:31 -06:00
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@mfjt commented on GitHub (Nov 20, 2019):

@kspearrin There is no difference after full reinstall...

@mfjt commented on GitHub (Nov 20, 2019): @kspearrin There is no difference after full reinstall...
GiteaMirror commented 2025-11-26 22:32:31 -06:00
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@kspearrin commented on GitHub (Nov 21, 2019):

Can you try build 2126 to see if the icons are now working? It should be available in beta on the Play Store.

@kspearrin commented on GitHub (Nov 21, 2019): Can you try build 2126 to see if the icons are now working? It should be available in beta on the Play Store.
GiteaMirror commented 2025-11-26 22:32:32 -06:00
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@GitSchorsch commented on GitHub (Nov 21, 2019):

I do not have any problems with icons, not even with version 2125.

@GitSchorsch commented on GitHub (Nov 21, 2019): I do not have any problems with icons, not even with version 2125.
GiteaMirror commented 2025-11-26 22:32:32 -06:00
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@mfjt commented on GitHub (Nov 23, 2019):

@kspearrin Still not working in version 2128

@mfjt commented on GitHub (Nov 23, 2019): @kspearrin Still not working in version 2128
GiteaMirror commented 2025-11-26 22:32:32 -06:00
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@kspearrin commented on GitHub (Nov 25, 2019):

@mfjt What isn't working? Only the icons?

@kspearrin commented on GitHub (Nov 25, 2019): @mfjt What isn't working? Only the icons?
GiteaMirror commented 2025-11-26 22:32:32 -06:00
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@yiyiwangru commented on GitHub (Nov 28, 2019):

I also have this problem. Will it be fixed in the next version? @kspearrin

@yiyiwangru commented on GitHub (Nov 28, 2019): I also have this problem. Will it be fixed in the next version? @kspearrin
GiteaMirror commented 2025-11-26 22:32:33 -06:00
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@mfjt commented on GitHub (Nov 28, 2019):

@kspearrin Yes, my device working as below

Network Type Login Sync Add item Icons
Cellular OK OK OK OK
Wi-Fi OK OK OK NG
@mfjt commented on GitHub (Nov 28, 2019): @kspearrin Yes, my device working as below Network Type | Login | Sync | Add item | Icons -------------|-------|------|----------|------ Cellular | OK | OK | OK | OK Wi-Fi | OK | OK | OK | NG
GiteaMirror commented 2025-11-26 22:32:33 -06:00
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@djsmith85 commented on GitHub (Mar 11, 2022):

Closing this issue as it appears the originally posted problem has been resolved. If this happens again or continues to be an issue please feel free to re-open this issue and let us know, along with any additional detail to assist with reproduction and root cause analysis.

Regarding the second issue with the icons: The client has received several improvements since this report. Please check, if this is still an issue with the latest version and if so, please open a new issue.

@djsmith85 commented on GitHub (Mar 11, 2022): Closing this issue as it appears the originally posted problem has been resolved. If this happens again or continues to be an issue please feel free to re-open this issue and let us know, along with any additional detail to assist with reproduction and root cause analysis. Regarding the second issue with the icons: The client has received several improvements since this report. Please check, if this is still an issue with the latest version and if so, please open a new issue.
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