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[GH-ISSUE #6325] [PM-30461] Login not accepted by android app for valid account #66236

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opened 2026-05-14 08:07:54 -05:00 by GiteaMirror · 4 comments
GiteaMirror commented 2026-05-14 08:07:54 -05:00
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Originally created by @dpjohnson169 on GitHub (Jan 5, 2026).
Original GitHub issue: https://github.com/bitwarden/android/issues/6325

Steps To Reproduce

Create new bitwarden account on web, try logging into this account via android bitwarden app.
(You might need to have had a pre-existing bitwarden account in android app to get this result)

Expected Result

Acceptance of login via master password linking to account created at bitwarden.com

Actual Result

Login not accepted.

Screenshots or Videos

No response

Additional Context

I previously had bitwarden app on android phone in 2023, for which I forgot my master password and can no longer access. I created a new account at bitwarden.com recently which works fine, but when trying to log into this new account on android phone it does not accept it, saying it is invalid.

I even uninstalled and reinstalled bitwarden app on phone, same result.

Operating System

Android

Operating System Version

No response

Web Browser

Chrome

Browser Version

No response

Build Version

Don't know how to find app version no. but google play says app last updated Dec. 1 2025

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @dpjohnson169 on GitHub (Jan 5, 2026). Original GitHub issue: https://github.com/bitwarden/android/issues/6325 ### Steps To Reproduce Create new bitwarden account on web, try logging into this account via android bitwarden app. (You might need to have had a pre-existing bitwarden account in android app to get this result) ### Expected Result Acceptance of login via master password linking to account created at bitwarden.com ### Actual Result Login not accepted. ### Screenshots or Videos _No response_ ### Additional Context I previously had bitwarden app on android phone in 2023, for which I forgot my master password and can no longer access. I created a new account at bitwarden.com recently which works fine, but when trying to log into this new account on android phone it does not accept it, saying it is invalid. I even uninstalled and reinstalled bitwarden app on phone, same result. ### Operating System Android ### Operating System Version _No response_ ### Web Browser Chrome ### Browser Version _No response_ ### Build Version Don't know how to find app version no. but google play says app last updated Dec. 1 2025 ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the bug label 2026-05-14 08:07:54 -05:00
GiteaMirror commented 2026-05-14 08:07:56 -05:00
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@bitwarden-bot commented on GitHub (Jan 5, 2026):

Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-30456
Link (for internal use): https://bitwarden.atlassian.net/browse/PM-30456

<!-- gh-comment-id:3712000965 --> @bitwarden-bot commented on GitHub (Jan 5, 2026): Thank you for reporting this issue! We've added this to our internal tracking system. ID: PM-30456 Link (for internal use): https://bitwarden.atlassian.net/browse/PM-30456
GiteaMirror commented 2026-05-14 08:07:56 -05:00
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@pamperer562580892423 commented on GitHub (Jan 5, 2026):

Another user here. - I think you should close this issue here and open it again in the correct section for the Android mobile app: https://github.com/bitwarden/android/issues

PS: Or even better: first seek assistant from other users on the BW Community forum - and/or contact BW support. GitHub is used for bug reports, not for providing support.

<!-- gh-comment-id:3712000972 --> @pamperer562580892423 commented on GitHub (Jan 5, 2026): Another user here. - I think you should close this issue here and open it again in the correct section for the Android mobile app: https://github.com/bitwarden/android/issues PS: Or even better: first seek assistant from other users on the [BW Community forum](https://community.bitwarden.com) - and/or [contact BW support](https://bitwarden.com/contact/). GitHub is used for bug reports, not for providing support.
GiteaMirror commented 2026-05-14 08:07:57 -05:00
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@bitwarden-bot commented on GitHub (Jan 5, 2026):

Thank you for your report! We've added this to our internal board for review.
ID: PM-30461

<!-- gh-comment-id:3712003268 --> @bitwarden-bot commented on GitHub (Jan 5, 2026): Thank you for your report! We've added this to our internal board for review. ID: [PM-30461](https://bitwarden.atlassian.net/browse/PM-30461) [PM-30461]: https://bitwarden.atlassian.net/browse/PM-30461?atlOrigin=eyJpIjoiNWRkNTljNzYxNjVmNDY3MDlhMDU5Y2ZhYzA5YTRkZjUiLCJwIjoiZ2l0aHViLWNvbS1KU1cifQ
GiteaMirror commented 2026-05-14 08:07:57 -05:00
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@cbbit commented on GitHub (Jan 6, 2026):

@dpjohnson169

Hi there,

I attempted to reproduce your issue and was unable to do so.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

<!-- gh-comment-id:3715438900 --> @cbbit commented on GitHub (Jan 6, 2026): @dpjohnson169 Hi there, I attempted to reproduce your issue and was unable to do so. We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/). You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
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Reference: github-starred/android#66236