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[GH-ISSUE #2565] Cannot create a new Bitwarden account though the mobile Android and iOS clients. #49753

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opened 2026-05-01 10:07:59 -05:00 by GiteaMirror · 2 comments
GiteaMirror commented 2026-05-01 10:07:59 -05:00
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Originally created by @SergeantConfused on GitHub (Jun 10, 2023).
Original GitHub issue: https://github.com/bitwarden/android/issues/2565

Steps To Reproduce

  1. Launch Bitwarden.
  2. Tap on (Create account).
  3. Enter your email address and master password twice, and accept the Terms of Service and Privacy Policy.
  4. Tap on (Submit).

Expected Result

To create a new Bitwarden account.

Actual Result

An error message is shown. (An error has occurred. An unhandled server error has occurred.)

Screenshots or Videos

N/A

Additional Context

Also reproducible on Android 12 with Bitwarden 2023.5.0. Deactivating the (Check for known data breached for this password) function during sign-up does not help.

Operating System

Android, iOS

Operating System Version

16.5

Device

iPhone SE (2020)

Build Version

2023.5.0

Beta

  • Using a pre-release version of the application.
Originally created by @SergeantConfused on GitHub (Jun 10, 2023). Original GitHub issue: https://github.com/bitwarden/android/issues/2565 ### Steps To Reproduce 1. Launch Bitwarden. 2. Tap on (Create account). 3. Enter your email address and master password twice, and accept the Terms of Service and Privacy Policy. 4. Tap on (Submit). ### Expected Result To create a new Bitwarden account. ### Actual Result An error message is shown. (An error has occurred. An unhandled server error has occurred.) ### Screenshots or Videos N/A ### Additional Context Also reproducible on Android 12 with Bitwarden 2023.5.0. Deactivating the (Check for known data breached for this password) function during sign-up does not help. ### Operating System Android, iOS ### Operating System Version 16.5 ### Device iPhone SE (2020) ### Build Version 2023.5.0 ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2026-05-01 10:07:59 -05:00
GiteaMirror commented 2026-05-01 10:08:09 -05:00
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@Greenderella commented on GitHub (Jun 16, 2023):

Thanks for the report @SergeantConfused

If anybody else wishes to add any further information/screenshots/recordings etc., please feel free to do it here - Bitwarden's engineering team will be happy to review these.

<!-- gh-comment-id:1594373688 --> @Greenderella commented on GitHub (Jun 16, 2023): Thanks for the report @SergeantConfused If anybody else wishes to add any further information/screenshots/recordings etc., please feel free to do it here - Bitwarden's engineering team will be happy to review these.
GiteaMirror commented 2026-05-01 10:08:14 -05:00
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@vvolkgang commented on GitHub (Jun 20, 2024):

Issue migrated to https://github.com/bitwarden/mobile/issues/2565

<!-- gh-comment-id:2181388761 --> @vvolkgang commented on GitHub (Jun 20, 2024): Issue migrated to https://github.com/bitwarden/mobile/issues/2565
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Reference: github-starred/android#49753
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