"Use accessibility" no longer detects when Accessibility service is turned ON for Bitwarden #2144

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opened 2025-11-26 23:09:40 -06:00 by GiteaMirror · 19 comments
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Originally created by @WilliamKimball0 on GitHub (Jan 21, 2025).

Steps To Reproduce

Bug appeared when the app was updated to the new design version.

  1. Go to 'Settings -> Autofill'
  2. Click on 'Use accessibility' (when turned OFF)
  3. App navigates to the Android native Accessibility service setting view. Regardless of the intial state of Accessibility service for Bitwarden, and the state of it on user action (turning it on), the "Use accessibility" will not turn ON in the app.

Expected Result

The app detects the accessibility service to be set ON for Bitwarden in Android setting.

Actual Result

The app doesn't detect the accessibility service state and the "Use accessibility" stays OFF no matter what the user does.

Screenshots or Videos

https://github.com/user-attachments/assets/bd01dbdf-4eb3-4164-b15a-002e8ba00b06

Additional Context

Tried re-installing the app, with no change to the issue.

Build Version

2025.1.0

What server are you connecting to?

EU

Self-host Server Version

No response

Environment Details

  • Device: Google Pixel 8 Pro
  • OS: Graphene OS (2025011500)

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @WilliamKimball0 on GitHub (Jan 21, 2025). ### Steps To Reproduce Bug appeared when the app was updated to the new design version. 1. Go to 'Settings -> Autofill' 2. Click on 'Use accessibility' (when turned OFF) 3. App navigates to the Android native Accessibility service setting view. Regardless of the intial state of Accessibility service for Bitwarden, and the state of it on user action (turning it on), the "Use accessibility" will not turn ON in the app. ### Expected Result The app detects the accessibility service to be set ON for Bitwarden in Android setting. ### Actual Result The app doesn't detect the accessibility service state and the "Use accessibility" stays OFF no matter what the user does. ### Screenshots or Videos https://github.com/user-attachments/assets/bd01dbdf-4eb3-4164-b15a-002e8ba00b06 ### Additional Context Tried re-installing the app, with no change to the issue. ### Build Version 2025.1.0 ### What server are you connecting to? EU ### Self-host Server Version _No response_ ### Environment Details - Device: Google Pixel 8 Pro - OS: Graphene OS (2025011500) ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the app:password-managerbug labels 2025-11-26 23:09:40 -06:00
Author
Owner

@bitwarden-bot commented on GitHub (Jan 21, 2025):

Thank you for your report! We've added this to our internal board for review.
ID: PM-17367

@bitwarden-bot commented on GitHub (Jan 21, 2025): Thank you for your report! We've added this to our internal board for review. ID: PM-17367
Author
Owner

@daniellbw commented on GitHub (Jan 22, 2025):

Hi there,

Thank you for your report!

I have managed to spot these two issues(https://github.com/bitwarden/android/issues/4586) and (https://github.com/bitwarden/android/issues/4224) where users are experiencing similar behaviour.

If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these.

Thanks once again!

@daniellbw commented on GitHub (Jan 22, 2025): Hi there, Thank you for your report! I have managed to spot these two issues(https://github.com/bitwarden/android/issues/4586) and (https://github.com/bitwarden/android/issues/4224) where users are experiencing similar behaviour. If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these. Thanks once again!
Author
Owner

@WilliamKimball0 commented on GitHub (Jan 22, 2025):

Hi there,

Thank you for your report!

I have managed to spot these two issues(#4586) and (#4224) where users are experiencing similar behaviour.

If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these.

Thanks once again!

I added a video recording where it's shown how the "use accessibility" setting is disabled despite the service being turned ON for Bitwarden and then explicitly turning it off and on again with no change.

@WilliamKimball0 commented on GitHub (Jan 22, 2025): > Hi there, > > Thank you for your report! > > I have managed to spot these two issues([#4586](https://github.com/bitwarden/android/issues/4586)) and ([#4224](https://github.com/bitwarden/android/issues/4224)) where users are experiencing similar behaviour. > > If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these. > > Thanks once again! I added a video recording where it's shown how the "use accessibility" setting is disabled despite the service being turned ON for Bitwarden and then explicitly turning it off and on again with no change.
Author
Owner

@owocado commented on GitHub (Jan 25, 2025):

I am experiencing the same issue.
Version 2025.1.0 (Android 15)

@owocado commented on GitHub (Jan 25, 2025): I am experiencing the same issue. Version 2025.1.0 (Android 15)
Author
Owner

@GeekSquirrel commented on GitHub (Jan 31, 2025):

same issue here on both my Android 11 and 15 phones.

@GeekSquirrel commented on GitHub (Jan 31, 2025): same issue here on both my Android 11 and 15 phones.
Author
Owner

@SVNKoch commented on GitHub (Feb 6, 2025):

Same issue on OnePlus 13 running OxygonOS 15 (Android 15)

Version: 2025.1.1 (19728)
📱 OnePlus CPH2653 🤖 15@35 📦 prod
local

@SVNKoch commented on GitHub (Feb 6, 2025): Same issue on OnePlus 13 running OxygonOS 15 (Android 15) Version: 2025.1.1 (19728) 📱 OnePlus CPH2653 🤖 15@35 📦 prod local
Author
Owner

@TurboHsu commented on GitHub (Feb 6, 2025):

Same issue on Samsung S24 Ultra running OneUI 6.1 (Android 14)

© Bitwarden Inc. 2015-2025

Version: 2025.1.1 (19728)
📱 samsung SM-S9280 🤖 14@34 📦 prod
local

and Pixel 6 (Android 16 BP22.250103.008)
© Bitwarden Inc. 2015-2025

Version: 2025.1.1 (19728)
📱 google Pixel 6 🤖 15@35 📦 prod
local

Reinstalling the app doesn't fix this issue.

@TurboHsu commented on GitHub (Feb 6, 2025): Same issue on Samsung S24 Ultra running OneUI 6.1 (Android 14) © Bitwarden Inc. 2015-2025 Version: 2025.1.1 (19728) 📱 samsung SM-S9280 🤖 14@34 📦 prod local and Pixel 6 (Android 16 BP22.250103.008) © Bitwarden Inc. 2015-2025 Version: 2025.1.1 (19728) 📱 google Pixel 6 🤖 15@35 📦 prod local Reinstalling the app doesn't fix this issue.
Author
Owner

@gleniu87 commented on GitHub (Feb 10, 2025):

Same issue on my device.

Redmi Note 10 Pro, MIUI 14.0.9.0(TKFEUXM), Android 13.

Bitwarden app version: 2025.1.1 from Google Play.

Checked all the permissions, rebooted phone, disabled and reenabled accessibility service, reinstalled app. Nothing helps.

I must say that this is quite a showstopper for me and if this isn't fixed soon, I will have to look for another password manager, though I love Bitwarden so much :(

@gleniu87 commented on GitHub (Feb 10, 2025): Same issue on my device. Redmi Note 10 Pro, MIUI 14.0.9.0(TKFEUXM), Android 13. Bitwarden app version: 2025.1.1 from Google Play. Checked all the permissions, rebooted phone, disabled and reenabled accessibility service, reinstalled app. Nothing helps. I must say that this is quite a showstopper for me and if this isn't fixed soon, I will have to look for another password manager, though I love Bitwarden so much :(
Author
Owner

@WilliamKimball0 commented on GitHub (Feb 11, 2025):

Was not fixed on version 2025.1.2

@WilliamKimball0 commented on GitHub (Feb 11, 2025): Was not fixed on version 2025.1.2
Author
Owner

@mrsferret commented on GitHub (Feb 13, 2025):

Still having problem
Google Pixel 8
Android 15

© Bitwarden Inc. 2015-2025

Version: 2025.1.2 (19740)
📱 google Pixel 8 🤖 15@35 📦 prod
local

@mrsferret commented on GitHub (Feb 13, 2025): Still having problem Google Pixel 8 Android 15 © Bitwarden Inc. 2015-2025 Version: 2025.1.2 (19740) 📱 google Pixel 8 🤖 15@35 📦 prod local
Author
Owner

@xyxzxyz commented on GitHub (Feb 13, 2025):

Same issue here.

@xyxzxyz commented on GitHub (Feb 13, 2025): Same issue here.
Author
Owner

@eiqnepm commented on GitHub (Feb 15, 2025):

While hardly ideal I've resorted to installing 2024.6.0 and disabling Google Play from updating Bitwarden until this is resolved

@eiqnepm commented on GitHub (Feb 15, 2025): While hardly ideal I've resorted to installing [2024.6.0](https://github.com/bitwarden/android/releases/tag/v2024.6.0) and disabling Google Play from updating Bitwarden until this is resolved
Author
Owner

@oliverhoerberg commented on GitHub (Feb 20, 2025):

While hardly ideal I've resorted to installing 2024.6.0 and disabling Google Play from updating Bitwarden until this is resolved

I've also done this, for the time being. Bitwarden was greyed out in the accessibility settings but following these instructions resolved it:


Go to app info.

Tap on 3 dots.

Choose "allow restricted settings".

You'll asked for your lock code.

Now you can enable accessibility.


@oliverhoerberg commented on GitHub (Feb 20, 2025): > While hardly ideal I've resorted to installing [2024.6.0](https://github.com/bitwarden/android/releases/tag/v2024.6.0) and disabling Google Play from updating Bitwarden until this is resolved I've also done this, for the time being. Bitwarden was greyed out in the accessibility settings but following these instructions resolved it: ``` Go to app info. Tap on 3 dots. Choose "allow restricted settings". You'll asked for your lock code. Now you can enable accessibility. ```
Author
Owner

@mavrc commented on GitHub (Mar 5, 2025):

Same issue.
App version: 2025.1.2
Android version: 15
Phone: Galaxy S25 Ultra
Would be willing to test new versions if you need a test platform.

@mavrc commented on GitHub (Mar 5, 2025): Same issue. App version: 2025.1.2 Android version: 15 Phone: Galaxy S25 Ultra Would be willing to test new versions if you need a test platform.
Author
Owner

@mavrc commented on GitHub (Mar 5, 2025):


Go to app info.

Tap on 3 dots.

Choose "allow restricted settings".

You'll asked for your lock code.

Now you can enable accessibility.

This option isn't present at all on Android 15/One UI 7

@mavrc commented on GitHub (Mar 5, 2025): > > ``` > > Go to app info. > > Tap on 3 dots. > > Choose "allow restricted settings". > > You'll asked for your lock code. > > Now you can enable accessibility. > ``` This option isn't present at all on Android 15/One UI 7
Author
Owner

@dwbit commented on GitHub (Mar 5, 2025):

The next Android release will have a fix for the Android accessibility tile: https://github.com/bitwarden/android/pull/4644

@dwbit commented on GitHub (Mar 5, 2025): The next Android release will have a fix for the Android accessibility tile: https://github.com/bitwarden/android/pull/4644
Author
Owner

@eedo31 commented on GitHub (Mar 7, 2025):

First day with bitwarden here and I was going crazy trying to figure out what was wrong.
Exact same issue.
S24U One UI 6.1

@eedo31 commented on GitHub (Mar 7, 2025): First day with bitwarden here and I was going crazy trying to figure out what was wrong. Exact same issue. S24U One UI 6.1
Author
Owner

@7heMech commented on GitHub (Apr 11, 2025):

Same issue Samsung note 10+

@7heMech commented on GitHub (Apr 11, 2025): Same issue Samsung note 10+
Author
Owner

@7heMech commented on GitHub (Apr 11, 2025):

I found a fix, by disabling and enabling use accessibility.

@7heMech commented on GitHub (Apr 11, 2025): I found a fix, by disabling and enabling use accessibility.
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Reference: github-starred/android#2144