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[beta][android] unlocking with pin or masterpass not possible after first login #1866

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opened 2025-11-26 23:00:05 -06:00 by GiteaMirror · 7 comments
GiteaMirror commented 2025-11-26 23:00:05 -06:00
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Originally created by @DunklerPhoenix on GitHub (May 3, 2024).

Steps To Reproduce

  1. Selfhost a Bitwarden server
  2. Login into beta android app
  3. (Optional) Enable pin unlock
  4. Wait until the app locks itself or lock it manually
  5. Try to unlock. It always fail. It doesn't matter if pin or password

Expected Result

Unlocking should work

Actual Result

I need to logout and login again to acces my vault.

Screenshots or Videos

Screenshot_20240503-160615_Bitwarden

Additional Context

I think that the app tries to connect to the official Bitwarden server and not to the selfhosted for unlocking.

Operating System

Android

Operating System Version

14

Device

Pixel 4 XL

Build Version

2024.4.1 (10283)

Beta

  • Using a pre-release version of the application.
Originally created by @DunklerPhoenix on GitHub (May 3, 2024). ### Steps To Reproduce 1. Selfhost a Bitwarden server 2. Login into beta android app 3. (Optional) Enable pin unlock 4. Wait until the app locks itself or lock it manually 5. Try to unlock. It always fail. It doesn't matter if pin or password ### Expected Result Unlocking should work ### Actual Result I need to logout and login again to acces my vault. ### Screenshots or Videos ![Screenshot_20240503-160615_Bitwarden](https://github.com/bitwarden/mobile/assets/1261305/e9d994df-7d2b-4393-bf6a-1f1703930bd2) ### Additional Context I think that the app tries to connect to the official Bitwarden server and not to the selfhosted for unlocking. ### Operating System Android ### Operating System Version 14 ### Device Pixel 4 XL ### Build Version 2024.4.1 (10283) ### Beta - [X] Using a pre-release version of the application.
GiteaMirror added the bug label 2025-11-26 23:00:05 -06:00
GiteaMirror commented 2025-11-26 23:00:06 -06:00
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@chungf commented on GitHub (May 5, 2024):

Can confirm the same is happening for an account hosted on bitwarden.com. Android app version 2024.4.1.

@chungf commented on GitHub (May 5, 2024): Can confirm the same is happening for an account hosted on bitwarden.com. Android app version 2024.4.1.
GiteaMirror commented 2025-11-26 23:00:06 -06:00
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@jtodddd commented on GitHub (May 6, 2024):

Hi there,

I am unable to reproduce this issue, it has been escalated for further investigation. If you have more information that can help us, please add it below.

Thanks!

@jtodddd commented on GitHub (May 6, 2024): Hi there, I am unable to reproduce this issue, it has been escalated for further investigation. If you have more information that can help us, please add it below. Thanks!
GiteaMirror commented 2025-11-26 23:00:06 -06:00
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@DunklerPhoenix commented on GitHub (May 6, 2024):

Is there a possibility to enable a debug log? LogCat dont show any errors or useful informations.

It also doesnt come from this single Installation. After a complete deletion of bitwarden and reinstallatiob the problem persists.

I dont have any biological method to unlock (no camera unlocl, no fingerprint, etc). Maybe it happens because of that.

@chungf do you have a fingerprint sensor or something like that?

@DunklerPhoenix commented on GitHub (May 6, 2024): Is there a possibility to enable a debug log? LogCat dont show any errors or useful informations. It also doesnt come from this single Installation. After a complete deletion of bitwarden and reinstallatiob the problem persists. I dont have any biological method to unlock (no camera unlocl, no fingerprint, etc). Maybe it happens because of that. @chungf do you have a fingerprint sensor or something like that?
GiteaMirror commented 2025-11-26 23:00:06 -06:00
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@chungf commented on GitHub (May 6, 2024):

I don’t have biometric unlock enabled either. The issue I observe is essentially identical to @DunklerPhoenix: Login by master password works normally; unlock by master password always fails; unlock by PIN always fails. Except I’m using bitwarden.com as host.

@chungf commented on GitHub (May 6, 2024): I don’t have biometric unlock enabled either. The issue I observe is essentially identical to @DunklerPhoenix: Login by master password works normally; unlock by master password always fails; unlock by PIN always fails. Except I’m using bitwarden.com as host.
GiteaMirror commented 2025-11-26 23:00:07 -06:00
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@pamperer562580892423 commented on GitHub (May 13, 2024):

I encountered the same problem as @DunklerPhoenix describes (unlock with PIN was not usable anymore). It happened immediately after the Beta was installed and was the reason for me to deinstall the Beta fairly quick. (passkey function wouldn't be available for me anyway, as my Fairphone 5 is still on Android 13)

If it is of concern: my account is on .eu

@pamperer562580892423 commented on GitHub (May 13, 2024): I encountered the same problem as @DunklerPhoenix describes (unlock with PIN was not usable anymore). It happened immediately after the Beta was installed and was the reason for me to deinstall the Beta fairly quick. (passkey function wouldn't be available for me anyway, as my Fairphone 5 is still on Android 13) If it is of concern: my account is on .eu
GiteaMirror commented 2025-11-26 23:00:07 -06:00
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@strangefello commented on GitHub (May 30, 2024):

Can confirm that this issue occurs on the following device:

  • Google Pixel 7
  • Android version 14
  • Android security update: May 5, 2024
  • Google Play system update: January 1, 2024
  • Build AP1A.240505.005
  • Bitwarden app version 2024.4.1 (10283) (beta stream from Google Play)
  • Vault host: bitwarden.com

With the following behavior:

  • Attempts to unlock app with the master password receive pop ups stating "We were unable to process your request. Please try again or contact us."
  • Attempts to unlock app with known good PINs receive pop ups with stating "Invalid PIN. Try again."
  • Attempts to unlock app with bio-metrics (fingerprint) unlock the app as expected.

Following 'fixes' attempted but did not change behavior:

  • Clear cache
  • Clear cache and data
  • Reinstall app

Currently functioning work-arounds:

  • Use 3-dots -> logout, then login
  • Use bio-metrics to unlock logged in app.
@strangefello commented on GitHub (May 30, 2024): Can confirm that this issue occurs on the following device: * Google Pixel 7 * Android version 14 * Android security update: May 5, 2024 * Google Play system update: January 1, 2024 * Build AP1A.240505.005 * Bitwarden app version 2024.4.1 (10283) (beta stream from Google Play) * Vault host: bitwarden.com With the following behavior: * Attempts to unlock app with the master password receive pop ups stating "We were unable to process your request. Please try again or contact us." * Attempts to unlock app with known good PINs receive pop ups with stating "Invalid PIN. Try again." * Attempts to unlock app with bio-metrics (fingerprint) unlock the app as expected. Following 'fixes' attempted but did not change behavior: * Clear cache * Clear cache and data * Reinstall app Currently functioning work-arounds: * Use 3-dots -> logout, then login * Use bio-metrics to unlock logged in app.
GiteaMirror commented 2025-11-26 23:00:07 -06:00
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@vvolkgang commented on GitHub (Jun 20, 2024):

Issue migrated to https://github.com/bitwarden/mobile/issues/3214

@vvolkgang commented on GitHub (Jun 20, 2024): Issue migrated to https://github.com/bitwarden/mobile/issues/3214
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Reference: github-starred/android#1866
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