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"We were unable to process your request. Please try again or contact us" #1768

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opened 2025-11-26 22:57:39 -06:00 by GiteaMirror · 5 comments
GiteaMirror commented 2025-11-26 22:57:39 -06:00
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Originally created by @davterra on GitHub (Nov 21, 2023).

Steps To Reproduce

I have been using Bitwarden self-hosted for a few years with zero issues. Love it!
I just opened my Android app and it asked me for my user email address.
When I input the correct address, I get the message in the issue title:

"We were unable to process your request. Please try again or contact us"

It's working fine on my linux desktop app.

If I open the mobile app and it goes directly to asking for my password, rather than my email, the app crashes when I enter my password.

Expected Result

Expect the app to open to my database

Actual Result

Error message as shown

Screenshots or Videos

No response

Additional Context

No response

Operating System

Android

Operating System Version

13

Device

Samsung Galaxy S21 FE

Build Version

Unable to get to that info within the app.

Beta

  • Using a pre-release version of the application.
Originally created by @davterra on GitHub (Nov 21, 2023). ### Steps To Reproduce I have been using Bitwarden self-hosted for a few years with zero issues. Love it! I just opened my Android app and it asked me for my user email address. When I input the correct address, I get the message in the issue title: "We were unable to process your request. Please try again or contact us" It's working fine on my linux desktop app. If I open the mobile app and it goes directly to asking for my password, rather than my email, the app crashes when I enter my password. ### Expected Result Expect the app to open to my database ### Actual Result Error message as shown ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Operating System Android ### Operating System Version 13 ### Device Samsung Galaxy S21 FE ### Build Version Unable to get to that info within the app. ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2025-11-26 22:57:39 -06:00
GiteaMirror commented 2025-11-26 22:57:39 -06:00
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@atjbramley commented on GitHub (Nov 21, 2023):

Hi @davterra,

I attempted to reproduce your issue and was unable to do so. Specifically:

  • I connected to a self-hosted server using the Android app
  • I did not encounter this error

I think your error could have its origin in a misconfiguration or issue that has developed with your server.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our contact form, so we can continue troubleshooting: https://bitwarden.com/contact/

Please note that we do not provide tech-support via GitHub.

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

@atjbramley commented on GitHub (Nov 21, 2023): Hi @davterra, I attempted to reproduce your issue and was unable to do so. Specifically: - I connected to a self-hosted server using the Android app - I did not encounter this error I think your error could have its origin in a misconfiguration or issue that has developed with your server. We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our contact form, so we can continue troubleshooting: https://bitwarden.com/contact/ Please note that we do not provide tech-support via GitHub. You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
GiteaMirror commented 2025-11-26 22:57:40 -06:00
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@carlosala commented on GitHub (Nov 22, 2023):

@atjbramley I can also reproduce the same issue using bitwarden.com regular server.

@carlosala commented on GitHub (Nov 22, 2023): @atjbramley I can also reproduce the same issue using `bitwarden.com` regular server.
GiteaMirror commented 2025-11-26 22:57:40 -06:00
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@atjbramley commented on GitHub (Nov 22, 2023):

Thanks for this information @carlosala, please contact support as directed above.

@atjbramley commented on GitHub (Nov 22, 2023): Thanks for this information @carlosala, please contact support as directed above.
GiteaMirror commented 2025-11-26 22:57:40 -06:00
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@davterra commented on GitHub (Nov 22, 2023):

I uninstalled the current/Google Play version of Bitwarden on my phone, and installed the apk for a 9/2023 build, and it works fine now.

@davterra commented on GitHub (Nov 22, 2023): I uninstalled the current/Google Play version of Bitwarden on my phone, and installed the apk for a 9/2023 build, and it works fine now.
GiteaMirror commented 2025-11-26 22:57:40 -06:00
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@carlosala commented on GitHub (Nov 22, 2023):

@atjbramley I was able to debug the issue. The problem is that, when logging in, instead of getting the response, the extension (or android app, or desktop app) gets the Cloudflare "Verify that you are human" screen, and the request, of course, fails since it gets a different stuff than expected.
I'd say this is a problem in the relationship frontend - backend, not a customer support issue.

@carlosala commented on GitHub (Nov 22, 2023): @atjbramley I was able to debug the issue. The problem is that, when logging in, instead of getting the response, the extension (or android app, or desktop app) gets the Cloudflare "Verify that you are human" screen, and the request, of course, fails since it gets a different stuff than expected. I'd say this is a problem in the relationship frontend - backend, not a customer support issue.
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Reference: github-starred/android#1768
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