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Unlock with Biometrics doesn't work #1690

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opened 2025-11-26 22:55:28 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2025-11-26 22:55:28 -06:00
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Originally created by @NeeL21YT on GitHub (Jul 21, 2023).

Steps To Reproduce

If you go the the Android settings and select Unlock with Biometrics it says to input fingerprint.

Expected Result

It should accept the fingerprint and allow me to login using fingerprint

Actual Result

Doesn't save the fingerprint. It thinks like the scanner is not there

Screenshots or Videos

Can't take screenshots due to restrictions

Additional Context

No response

Operating System

Android

Operating System Version

Android 13

Device

Realme 9 5G Speed Edition

Build Version

Version: 2023.7.0 (6781)

Beta

  • Using a pre-release version of the application.
Originally created by @NeeL21YT on GitHub (Jul 21, 2023). ### Steps To Reproduce If you go the the Android settings and select Unlock with Biometrics it says to input fingerprint. ### Expected Result It should accept the fingerprint and allow me to login using fingerprint ### Actual Result Doesn't save the fingerprint. It thinks like the scanner is not there ### Screenshots or Videos Can't take screenshots due to restrictions ### Additional Context _No response_ ### Operating System Android ### Operating System Version Android 13 ### Device Realme 9 5G Speed Edition ### Build Version Version: 2023.7.0 (6781) ### Beta - [ ] Using a pre-release version of the application.
GiteaMirror added the bug label 2025-11-26 22:55:28 -06:00
GiteaMirror commented 2025-11-26 22:55:29 -06:00
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@Adedamola-Aina commented on GitHub (Jul 24, 2023):

Hi @NeeL21YT

I attempted to reproduce your issue and was unable to do so. this could be due to misconfiguration or issues with the bitwarden app.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our contact form, so we can continue troubleshooting: https://bitwarden.com/contact/

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

@Adedamola-Aina commented on GitHub (Jul 24, 2023): Hi @NeeL21YT I attempted to reproduce your issue and was unable to do so. this could be due to misconfiguration or issues with the bitwarden app. We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our contact form, so we can continue troubleshooting: https://bitwarden.com/contact/ You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation (https://bitwarden.com/help/) or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
GiteaMirror commented 2025-11-26 22:55:29 -06:00
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@NeeL21YT commented on GitHub (Jul 9, 2024):

@Adedamola-Aina Hello, sorry to interrupt but i did send a video over email to bitwarden support but not fixed even after 1 year! I know it's a free product but still i guess i am contributing by reporting issues to make other user experience better!!

@NeeL21YT commented on GitHub (Jul 9, 2024): @Adedamola-Aina Hello, sorry to interrupt but i did send a video over email to bitwarden support but not fixed even after 1 year! I know it's a free product but still i guess i am contributing by reporting issues to make other user experience better!!
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Reference: github-starred/android#1690
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