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[GH-ISSUE #6341] [PM-30651] Can't Save my Login-Info's on Bitwarden Android #109319

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opened 2026-06-06 03:55:39 -05:00 by GiteaMirror · 13 comments
GiteaMirror commented 2026-06-06 03:55:39 -05:00
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Originally created by @anantoarefin on GitHub (Jan 10, 2026).
Original GitHub issue: https://github.com/bitwarden/android/issues/6341

Steps To Reproduce

  • Saving a new login info.
  • Editing Existing Database

Expected Result

Access the Bitwarden services and save/edit my logins.

Actual Result

It shows We are unable to process your request. Please try again or Contact us
And when i try to Save a new login it shows another error message and gives the log below when i Click show details.

Stacktrace:
java.net.SocketTimeoutException: failed to connect to identity.bitwarden.com/151.101.197.91 (port 443) from /192.168.0.103 (port 41848) after 10000ms
libcore.io.IoBridge.connectErrno(IoBridge.java:235)
libcore.io.IoBridge.connect(IoBridge.java:179)
java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:142)
java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:390)
java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:230)
java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:212)
java.net.SocksSocketImpl.connect(SocksSocketImpl.java:436)
java.net.Socket.connect(Socket.java:646)
wv.c.i(r8-map-id-6e0d54dbf80b43643d03c60b2d562368818cf40d2e8b08efa58fc01f9d016d8a:79)
wv.c.e(r8-map-id-6e0d54dbf80b43643d03c60b2d562368818cf40d2e8b08efa58fc01f9d016d8a:28)
wv.i.a(r8-map-id-6e0d54dbf80b43643d03c60b2d562368818cf40d2e8b08efa58fc01f9d016d8a:3)
com.bumptech.glide.m.a(r8-map-id-6e0d54dbf80b43643d03c60b2d562368818cf40d2e8b08efa58fc01f9d016d8a:67)
com.bumptech.glide.m.run(r8-map-id-6e0d54dbf80b43643d03c60b2d562368818cf40d2e8b08efa58fc01f9d016d8a:158)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1154)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:652)
java.lang.Thread.run(Thread.java:1563)

Version: 2025.12.0 (21003)
Device: 📱 Redmi 23027RAD4I 🤖 15@35 📦 prod
CI: 🧱 commit: bitwarden/android/release/2025.12-rc40@f02b374e989600a8458d2884abd2526244241c8a
💻 build source: bitwarden/android/actions/runs/19830126705/attempts/1
🦀 SDK: 1.0.0-3928-2cca3d46
🌩 Server: 2025.12.2 @ US

Screenshots or Videos

No response

Additional Context

No response

Build Version

21003

What server are you connecting to?

It seems US

Self-host Server Version

No response

Environment Details

No response

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Originally created by @anantoarefin on GitHub (Jan 10, 2026). Original GitHub issue: https://github.com/bitwarden/android/issues/6341 ### Steps To Reproduce - Saving a new login info. - Editing Existing Database ### Expected Result Access the Bitwarden services and save/edit my logins. ### Actual Result It shows We are unable to process your request. Please try again or Contact us And when i try to Save a new login it shows another error message and gives the log below when i Click show details. ---------------------------------------------------------------------- Stacktrace: java.net.SocketTimeoutException: failed to connect to identity.bitwarden.com/151.101.197.91 (port 443) from /192.168.0.103 (port 41848) after 10000ms libcore.io.IoBridge.connectErrno(IoBridge.java:235) libcore.io.IoBridge.connect(IoBridge.java:179) java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:142) java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:390) java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:230) java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:212) java.net.SocksSocketImpl.connect(SocksSocketImpl.java:436) java.net.Socket.connect(Socket.java:646) wv.c.i(r8-map-id-6e0d54dbf80b43643d03c60b2d562368818cf40d2e8b08efa58fc01f9d016d8a:79) wv.c.e(r8-map-id-6e0d54dbf80b43643d03c60b2d562368818cf40d2e8b08efa58fc01f9d016d8a:28) wv.i.a(r8-map-id-6e0d54dbf80b43643d03c60b2d562368818cf40d2e8b08efa58fc01f9d016d8a:3) com.bumptech.glide.m.a(r8-map-id-6e0d54dbf80b43643d03c60b2d562368818cf40d2e8b08efa58fc01f9d016d8a:67) com.bumptech.glide.m.run(r8-map-id-6e0d54dbf80b43643d03c60b2d562368818cf40d2e8b08efa58fc01f9d016d8a:158) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1154) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:652) java.lang.Thread.run(Thread.java:1563) Version: 2025.12.0 (21003) Device: 📱 Redmi 23027RAD4I 🤖 15@35 📦 prod CI: 🧱 commit: bitwarden/android/release/2025.12-rc40@f02b374e989600a8458d2884abd2526244241c8a 💻 build source: bitwarden/android/actions/runs/19830126705/attempts/1 🦀 SDK: 1.0.0-3928-2cca3d46 🌩 Server: 2025.12.2 @ US ---------------------------------------------------------------------- ### Screenshots or Videos _No response_ ### Additional Context _No response_ ### Build Version 21003 ### What server are you connecting to? It seems US ### Self-host Server Version _No response_ ### Environment Details _No response_ ### Issue Tracking Info - [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
GiteaMirror added the app:password-managerbug labels 2026-06-06 03:55:39 -05:00
GiteaMirror commented 2026-06-06 03:55:43 -05:00
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@bitwarden-bot commented on GitHub (Jan 10, 2026):

Thank you for your report! We've added this to our internal board for review.
ID: PM-30651

<!-- gh-comment-id:3733005069 --> @bitwarden-bot commented on GitHub (Jan 10, 2026): Thank you for your report! We've added this to our internal board for review. ID: [PM-30651](https://bitwarden.atlassian.net/browse/PM-30651) [PM-30651]: https://bitwarden.atlassian.net/browse/PM-30651?atlOrigin=eyJpIjoiNWRkNTljNzYxNjVmNDY3MDlhMDU5Y2ZhYzA5YTRkZjUiLCJwIjoiZ2l0aHViLWNvbS1KU1cifQ
GiteaMirror commented 2026-06-06 03:55:44 -05:00
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@anantoarefin commented on GitHub (Jan 10, 2026):

Can't even access web vault unless i use a vpn

<!-- gh-comment-id:3733005566 --> @anantoarefin commented on GitHub (Jan 10, 2026): Can't even access web vault unless i use a vpn
GiteaMirror commented 2026-06-06 03:55:45 -05:00
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@pamperer562580892423 commented on GitHub (Jan 10, 2026):

Are you self-hosting?
If yes, what is your server version?
And did you establish a https connection?

<!-- gh-comment-id:3733055117 --> @pamperer562580892423 commented on GitHub (Jan 10, 2026): Are you self-hosting? If yes, what is your server version? And did you establish a https connection?
GiteaMirror commented 2026-06-06 03:55:47 -05:00
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@pamperer562580892423 commented on GitHub (Jan 10, 2026):

Can't even access web vault unless i use a vpn

That clearly is not an issue with the Android mobile app.

To be clear, I'm just another user (not a Bitwarden employee).

But I have seen many issues that got closed, e.g. as not reproducible. And as others can save "login-infos" via the mobile app (and can access the web vault without a VPN), I strongly suggest that you provide more info to your issue here. In your own interest.

Besides that, you could try to delete the app data, delete the app, restart your device, make a fresh install and then login again. (basic troubleshooting tip...)

But if that doesn't change your situation, then it would be all the more important to provide more info here. (and BTW, also as another user: GitHub is for reporting bugs, not for getting support...)

<!-- gh-comment-id:3733405695 --> @pamperer562580892423 commented on GitHub (Jan 10, 2026): > Can't even access web vault unless i use a vpn That clearly is not an issue with the Android mobile app. To be clear, I'm just another user (not a Bitwarden employee). But I have seen many issues that got closed, e.g. as not reproducible. And as others can save "login-infos" via the mobile app (and can access the web vault without a VPN), I strongly suggest that you provide more info to your issue here. In your own interest. Besides that, you could try to delete the app data, delete the app, restart your device, make a fresh install and then login again. (basic troubleshooting tip...) But if that doesn't change your situation, then it would be all the more important to provide more info here. (and BTW, also as another user: GitHub is for reporting bugs, not for getting support...)
GiteaMirror commented 2026-06-06 03:55:48 -05:00
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@anantoarefin commented on GitHub (Jan 10, 2026):

Are you self-hosting? If yes, what is your server version? And did you establish a https connection?

Idk what i set it up as. I just installed it and used it as far as i can tell

<!-- gh-comment-id:3733606095 --> @anantoarefin commented on GitHub (Jan 10, 2026): > Are you self-hosting? If yes, what is your server version? And did you establish a https connection? Idk what i set it up as. I just installed it and used it as far as i can tell
GiteaMirror commented 2026-06-06 03:55:49 -05:00
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@pamperer562580892423 commented on GitHub (Jan 10, 2026):

Are you self-hosting? If yes, what is your server version? And did you establish a https connection?

Idk what i set it up as. I just installed it and used it as far as i can tell

Ah, okay. Then please go to your BW Android app again and add the missing server infos here (in the app: Settings --> About --> Version):

Version: 2025.12.0 (21003)
Device: 📱 Redmi 23027RAD4I 🤖 15@35 📦 prod
CI: 🧱 commit: https://github.com/bitwarden/android/commit/f02b374e989600a8458d2884abd2526244241c8a
💻 build source: bitwarden/android/actions/runs/19830126705/attempts/1

(last two lines should contain "SDK" and "Server", so please add that)

<!-- gh-comment-id:3733629818 --> @pamperer562580892423 commented on GitHub (Jan 10, 2026): > > Are you self-hosting? If yes, what is your server version? And did you establish a https connection? > > Idk what i set it up as. I just installed it and used it as far as i can tell Ah, okay. Then please go to your BW Android app again and add the missing server infos here (in the app: Settings --> About --> Version): Version: 2025.12.0 (21003) Device: 📱 Redmi 23027RAD4I 🤖 15@35 📦 prod CI: 🧱 commit: https://github.com/bitwarden/android/commit/f02b374e989600a8458d2884abd2526244241c8a 💻 build source: bitwarden/android/actions/runs/19830126705/attempts/1 (last two lines should contain "SDK" and "Server", so please add that)
GiteaMirror commented 2026-06-06 03:55:49 -05:00
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@anantoarefin commented on GitHub (Jan 10, 2026):

Ah, okay. Then please go to your BW Android app again and add the missing server infos here (in the app: Settings --> About --> Version):

Version: 2025.12.0 (21003) Device: 📱 Redmi 23027RAD4I 🤖 15@35 📦 prod CI: 🧱 commit: f02b374 💻 build source: bitwarden/android/actions/runs/19830126705/attempts/1

(last two lines should contain "SDK" and "Server", so please add that)

Well i can't seem to figure out how can i get that. On the other hand I can access the web vault again. And i can modify my logins. Long story short. I'm able to use Bitwarden again. I'm inot closing this issue until some devs sees it.

<!-- gh-comment-id:3733646468 --> @anantoarefin commented on GitHub (Jan 10, 2026): > > Ah, okay. Then please go to your BW Android app again and add the missing server infos here (in the app: Settings --> About --> Version): > > Version: 2025.12.0 (21003) Device: 📱 Redmi 23027RAD4I 🤖 15@35 📦 prod CI: 🧱 commit: [f02b374](https://github.com/bitwarden/android/commit/f02b374e989600a8458d2884abd2526244241c8a) 💻 build source: bitwarden/android/actions/runs/19830126705/attempts/1 > > (last two lines should contain "SDK" and "Server", so please add that) Well i can't seem to figure out how can i get that. On the other hand I can access the web vault again. And i can modify my logins. Long story short. I'm able to use Bitwarden again. I'm inot closing this issue until some devs sees it.
GiteaMirror commented 2026-06-06 03:55:50 -05:00
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@pamperer562580892423 commented on GitHub (Jan 10, 2026):

Ah, okay. Then please go to your BW Android app again and add the missing server infos here (in the app: Settings --> About --> Version):
Version: 2025.12.0 (21003) Device: 📱 Redmi 23027RAD4I 🤖 15@35 📦 prod CI: 🧱 commit: f02b374 💻 build source: bitwarden/android/actions/runs/19830126705/attempts/1
(last two lines should contain "SDK" and "Server", so please add that)

Well i can't seem to figure out how can i get that.

Well, how did you get it in the first place? What I copied here, was only your text. (and you must have deleted "SDK" and "Server" from that)

On the other hand I can access the web vault again. And i can modify my logins. Long story short. I'm able to use Bitwarden again.

Sounds good!

I'm inot closing this issue until some devs sees it.

Devs probably only see it, when it isn't get closed by any BW support staff.

<!-- gh-comment-id:3733652585 --> @pamperer562580892423 commented on GitHub (Jan 10, 2026): > > Ah, okay. Then please go to your BW Android app again and add the missing server infos here (in the app: Settings --> About --> Version): > > Version: 2025.12.0 (21003) Device: 📱 Redmi 23027RAD4I 🤖 15@35 📦 prod CI: 🧱 commit: [f02b374](https://github.com/bitwarden/android/commit/f02b374e989600a8458d2884abd2526244241c8a) 💻 build source: bitwarden/android/actions/runs/19830126705/attempts/1 > > (last two lines should contain "SDK" and "Server", so please add that) > > Well i can't seem to figure out how can i get that. Well, how did you get it in the first place? What I copied here, was only **your** text. (and you must have deleted "SDK" and "Server" from that) > On the other hand I can access the web vault again. And i can modify my logins. Long story short. I'm able to use Bitwarden again. Sounds good! > I'm inot closing this issue until some devs sees it. Devs probably only see it, when it isn't get closed by any BW support staff.
GiteaMirror commented 2026-06-06 03:55:51 -05:00
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@anantoarefin commented on GitHub (Jan 10, 2026):

Well i can't seem to figure out how can i get that.

Well, how did you get it in the first place? What I copied here, was only your text. (and you must have deleted "SDK" and "Server" from that)

An error message would show and when i click on more info it gave that log. And i didn't remove any part fromfrom that.

<!-- gh-comment-id:3733663276 --> @anantoarefin commented on GitHub (Jan 10, 2026): > > Well i can't seem to figure out how can i get that. > > Well, how did you get it in the first place? What I copied here, was only **your** text. (and you must have deleted "SDK" and "Server" from that) An error message would show and when i click on more info it gave that log. And i didn't remove any part fromfrom that.
GiteaMirror commented 2026-06-06 03:55:51 -05:00
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@pamperer562580892423 commented on GitHub (Jan 10, 2026):

Well i can't seem to figure out how can i get that.

Well, how did you get it in the first place? What I copied here, was only your text. (and you must have deleted "SDK" and "Server" from that)

An error message would show and when i click on more info it gave that log. And i didn't remove any part fromfrom that.

Ah, Sorry, then it came from a different place and seems to not include this info I meant.

For the future, as it's useful for bug reports here: if you open the BW mobile app, then go to Settings --> About --> Version. There you can copy the complete info and add it in here.

<!-- gh-comment-id:3733665994 --> @pamperer562580892423 commented on GitHub (Jan 10, 2026): > > > Well i can't seem to figure out how can i get that. > > > > > > Well, how did you get it in the first place? What I copied here, was only **your** text. (and you must have deleted "SDK" and "Server" from that) > > An error message would show and when i click on more info it gave that log. And i didn't remove any part fromfrom that. Ah, Sorry, then it came from a different place and seems to not include this info I meant. For the future, as it's useful for bug reports here: if you open the BW mobile app, then go to Settings --> About --> Version. There you can copy the complete info and add it in here.
GiteaMirror commented 2026-06-06 03:55:53 -05:00
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@anantoarefin commented on GitHub (Jan 10, 2026):

For the future, as it's useful for bug reports here: if you open the BW mobile app, then go to Settings --> About --> Version. There you can copy the complete info and add it in here.

© Bitwarden Inc. 2015-2026

Version: 2025.12.0 (21003)
📱 Redmi 23027RAD4I 🤖 15@35 📦 prod
🧱 commit: bitwarden/android/release/2025.12-rc40@f02b374e989600a8458d2884abd2526244241c8a
💻 build source: bitwarden/android/actions/runs/19830126705/attempts/1
🦀 SDK: 1.0.0-3928-2cca3d46
🌩 Server: 2025.12.2 @ US

<!-- gh-comment-id:3733669928 --> @anantoarefin commented on GitHub (Jan 10, 2026): > > For the future, as it's useful for bug reports here: if you open the BW mobile app, then go to Settings --> About --> Version. There you can copy the complete info and add it in here. © Bitwarden Inc. 2015-2026 Version: 2025.12.0 (21003) 📱 Redmi 23027RAD4I 🤖 15@35 📦 prod 🧱 commit: bitwarden/android/release/2025.12-rc40@f02b374e989600a8458d2884abd2526244241c8a 💻 build source: bitwarden/android/actions/runs/19830126705/attempts/1 🦀 SDK: 1.0.0-3928-2cca3d46 🌩 Server: 2025.12.2 @ US
GiteaMirror commented 2026-06-06 03:55:56 -05:00
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@rmcdowell-bitwarden commented on GitHub (Jan 12, 2026):

Hi there,

I attempted to reproduce your issue and was unable to do so. I would recommend you perform a clean reinstallation using the steps below:

  • Uninstall the Bitwarden app
  • Restart the device (perform a full power cycle, shutting the device down completely and then restarting it)
  • Reinstall Bitwarden from the download link below

Bitwarden Downloads: https://bitwarden.com/download

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

<!-- gh-comment-id:3737042291 --> @rmcdowell-bitwarden commented on GitHub (Jan 12, 2026): Hi there, I attempted to reproduce your issue and was unable to do so. I would recommend you perform a clean reinstallation using the steps below: - Uninstall the Bitwarden app - Restart the device (perform a full power cycle, shutting the device down completely and then restarting it) - Reinstall Bitwarden from the download link below Bitwarden Downloads: https://bitwarden.com/download We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/). You can include a link to this issue in the message content. Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/). The issue here will be closed. Thanks!
GiteaMirror commented 2026-06-06 03:55:59 -05:00
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@anantoarefin commented on GitHub (Jan 15, 2026):

@rmcdowell-bitwarden I think its a server issue or something. Having same issue again. My country in Bangladesh. Maybe Bitwarden got region l9cked or something. Thinking of switching to EU server but don't know the procedure.

<!-- gh-comment-id:3756587321 --> @anantoarefin commented on GitHub (Jan 15, 2026): @rmcdowell-bitwarden I think its a server issue or something. Having same issue again. My country in Bangladesh. Maybe Bitwarden got region l9cked or something. Thinking of switching to EU server but don't know the procedure.
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Reference: github-starred/android#109319