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[Bug]: Bank link doesn't work #2494
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Reference: github-starred/actual#2494
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Originally created by @a-lp on GitHub (Sep 22, 2025).
Verified issue does not already exist?
What happened?
Recently I had some issues in bank synchronization, so I unlinked from GoCardless and tried to link back the same bank. It's not working, from ActualServer webpage it returns error:
while in console it prints:
After I click the "close" button of the bank website, it get stucks trying to redirecting to my local instance, and after a while it returns the page "Not found".
I've also tried to connect my bank from GoCardless webpage and it works.
ActualBudget Server Version: 25.9.0
How can we reproduce the issue?
Link an account or try to create one using GoCardless integration.
Where are you hosting Actual?
Docker
What browsers are you seeing the problem on?
Firefox
Operating System
Linux
@bido1990 commented on GitHub (Sep 23, 2025):
I got the same error while trying to sync. Actual 25.9.0 deployed on docker on a Ubuntu server VM
@MatissJanis commented on GitHub (Sep 23, 2025):
👋 Hi! Would you mind providing the server logs too? This is a crucial missing piece here.
@bido1990 commented on GitHub (Sep 23, 2025):
Hi, this is an extract from the most recent try to sync with gocardless
2025-09-23T20:11:38.472Z info: POST 200 /gocardless/get-accounts 2025-09-23T20:11:42.135Z info: POST 200 /gocardless/get-accounts 2025-09-23T20:11:45.792Z info: POST 200 /gocardless/get-accounts 2025-09-23T20:11:49.471Z info: POST 200 /gocardless/get-accounts 2025-09-23T20:11:53.098Z info: POST 200 /gocardless/get-accounts Error /gocardless/get-accounts TypeError: Cannot convert undefined or null to object at Function.keys (<anonymous>) at Object.getDetailedAccount (file:///app/src/app-gocardless/services/gocardless-service.js:345:23) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async file:///app/src/app-gocardless/services/gocardless-service.js:119:29 at async Promise.all (index 0) at async Object.getRequisitionWithAccounts (file:///app/src/app-gocardless/services/gocardless-service.js:118:34) at async file:///app/src/app-gocardless/app-gocardless.js:44:43 2025-09-23T20:11:58.512Z info: POST 200 /gocardless/get-accounts 2025-09-23T20:12:00.990Z info: GET 304 /account/validate 2025-09-23T20:12:01.134Z info: GET 304 /account/needs-bootstrapi can post the full log from the start of the sync but this is the error that stops the process
@a-lp commented on GitHub (Sep 23, 2025):
@MatissJanis commented on GitHub (Sep 23, 2025):
Thanks, this is very useful.
Looks like this has already been patched as part of https://github.com/actualbudget/actual/issues/5664
You can either upgrade to the "edge" tag or wait for the next release to go out.
@a-lp commented on GitHub (Sep 23, 2025):
it works, awesome!