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[GH-ISSUE #2229] [Bug]: Error importing transactions from 1 bank account #15114

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opened 2026-04-14 17:58:33 -05:00 by GiteaMirror · 10 comments
GiteaMirror commented 2026-04-14 17:58:33 -05:00
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Originally created by @marcdacosta-UoS on GitHub (Jan 14, 2024).
Original GitHub issue: https://github.com/actualbudget/actual/issues/2229

Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

A bug happened! Transactions on all of my other accounts with the same bank sync correctly, but one account doesn't. I get an error message: "There was an internal error. Please get in touch https://actualbudget.org/contact/ for support"

What error did you receive?

There was an internal error. Please get in touch https://actualbudget.org/contact/ for support

Where are you hosting Actual?

Docker

What browsers are you seeing the problem on?

Chrome, Microsoft Edge

Operating System

Windows 11

Originally created by @marcdacosta-UoS on GitHub (Jan 14, 2024). Original GitHub issue: https://github.com/actualbudget/actual/issues/2229 ### Verified issue does not already exist? - [X] I have searched and found no existing issue ### What happened? A bug happened! Transactions on all of my other accounts with the same bank sync correctly, but one account doesn't. I get an error message: "There was an internal error. Please get in touch https://actualbudget.org/contact/ for support" ### What error did you receive? There was an internal error. Please get in touch https://actualbudget.org/contact/ for support ### Where are you hosting Actual? Docker ### What browsers are you seeing the problem on? Chrome, Microsoft Edge ### Operating System Windows 11
GiteaMirror added the bugneeds info labels 2026-04-14 17:58:33 -05:00
GiteaMirror commented 2026-04-14 17:58:34 -05:00
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@MatissJanis commented on GitHub (Jan 14, 2024):

👋 Would you mind checking server logs to see what error message you can see there?

<!-- gh-comment-id:1891056376 --> @MatissJanis commented on GitHub (Jan 14, 2024): 👋 Would you mind checking server logs to see what error message you can see there?
GiteaMirror commented 2026-04-14 17:58:35 -05:00
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@marcdacosta-UoS commented on GitHub (Jan 14, 2024):

Hi,

Thanks for the fast reply. When I click to sync the problem account in the
webpage, I still get the error message and no transactions displaying:
[image: image.png]

Interestingly, in the docker container logs I can see the timestamp for my
attempted sync and the latest transactions for that account. However, I
can't actually see any obvious error messages:

[image: image.png]

Thanks,
Marc

On Sun, 14 Jan 2024 at 20:00, Matiss Janis Aboltins <
@.***> wrote:

👋 Would you mind checking server logs to see what error message you can
see there?

—
Reply to this email directly, view it on GitHub
https://github.com/actualbudget/actual/issues/2229#issuecomment-1891056376,
or unsubscribe
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You are receiving this because you authored the thread.Message ID:
@.***>

<!-- gh-comment-id:1891081613 --> @marcdacosta-UoS commented on GitHub (Jan 14, 2024): Hi, Thanks for the fast reply. When I click to sync the problem account in the webpage, I still get the error message and no transactions displaying: [image: image.png] Interestingly, in the docker container logs I can see the timestamp for my attempted sync and the latest transactions for that account. However, I can't actually see any obvious error messages: [image: image.png] Thanks, Marc On Sun, 14 Jan 2024 at 20:00, Matiss Janis Aboltins < ***@***.***> wrote: > 👋 Would you mind checking server logs to see what error message you can > see there? > > — > Reply to this email directly, view it on GitHub > <https://github.com/actualbudget/actual/issues/2229#issuecomment-1891056376>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AM4HQQQG7FRHADQ2GS72273YOQ2NZAVCNFSM6AAAAABB2KMHAWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJRGA2TMMZXGY> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> >
GiteaMirror commented 2026-04-14 17:58:35 -05:00
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@MatissJanis commented on GitHub (Jan 15, 2024):

What information are you seeing in the server logs? I would appreciate if you could share the full JSON. Feel free to redact some values in it for privacy.

Please also look at the client console and see what error is visible there (if any).

Thanks

<!-- gh-comment-id:1891550954 --> @MatissJanis commented on GitHub (Jan 15, 2024): What information are you seeing in the server logs? I would appreciate if you could share the full JSON. Feel free to redact some values in it for privacy. Please also look at the client console and see what error is visible there (if any). Thanks
GiteaMirror commented 2026-04-14 17:58:36 -05:00
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@marcdacosta-UoS commented on GitHub (Jan 15, 2024):

Hi,

Sorry, how do I find the server logs?

Thanks

On Mon, 15 Jan 2024 at 08:27, Matiss Janis Aboltins <
@.***> wrote:

What information are you seeing in the server logs? I would appreciate if
you could share the full JSON. Feel free to redact some values in it for
privacy.

Please also look at the client console and see what error is visible there
(if any).

Thanks

—
Reply to this email directly, view it on GitHub
https://github.com/actualbudget/actual/issues/2229#issuecomment-1891550954,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/AM4HQQTDZIIIMBWOV325AVLYOTR5PAVCNFSM6AAAAABB2KMHAWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJRGU2TAOJVGQ
.
You are receiving this because you authored the thread.Message ID:
@.***>

<!-- gh-comment-id:1891655908 --> @marcdacosta-UoS commented on GitHub (Jan 15, 2024): Hi, Sorry, how do I find the server logs? Thanks On Mon, 15 Jan 2024 at 08:27, Matiss Janis Aboltins < ***@***.***> wrote: > What information are you seeing in the server logs? I would appreciate if > you could share the full JSON. Feel free to redact some values in it for > privacy. > > Please also look at the client console and see what error is visible there > (if any). > > Thanks > > — > Reply to this email directly, view it on GitHub > <https://github.com/actualbudget/actual/issues/2229#issuecomment-1891550954>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AM4HQQTDZIIIMBWOV325AVLYOTR5PAVCNFSM6AAAAABB2KMHAWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJRGU2TAOJVGQ> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> >
GiteaMirror commented 2026-04-14 17:58:36 -05:00
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@MatissJanis commented on GitHub (Jan 15, 2024):

That really depends on how you have hosted actual-server. There's not much we can help here unless you are able to provide both the server and client logs.

<!-- gh-comment-id:1892723796 --> @MatissJanis commented on GitHub (Jan 15, 2024): That really depends on how you have hosted `actual-server`. There's not much we can help here unless you are able to provide both the server and client logs.
GiteaMirror commented 2026-04-14 17:58:37 -05:00
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@marcdacosta-UoS commented on GitHub (Jan 15, 2024):

Hi,

Thanks for your reply. I'm running it in Docker Desktop on Windows 11. The
only server log I can find is the Docker container log:

[image: image.png]

Is this the correct server log to send?

When I look at the problem account, the browser console log says:

[Exception] TypeError: Cannot read properties of undefined (reading
'toLowerCase')
at pz (index.ts:33:6)
at _E (sync.ts:332:9)
at async _T (sync.ts:402:42)
at async sync.ts:833:22

[image: image.png]

Thanks

On Mon, 15 Jan 2024 at 20:18, Matiss Janis Aboltins <
@.***> wrote:

That really depends on how you have hosted actual-server. There's not
much we can help here unless you are able to provide both the server and
client logs.

—
Reply to this email directly, view it on GitHub
https://github.com/actualbudget/actual/issues/2229#issuecomment-1892723796,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/AM4HQQST4CHM2CC4EF73KU3YOWFH7AVCNFSM6AAAAABB2KMHAWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJSG4ZDGNZZGY
.
You are receiving this because you authored the thread.Message ID:
@.***>

<!-- gh-comment-id:1892848125 --> @marcdacosta-UoS commented on GitHub (Jan 15, 2024): Hi, Thanks for your reply. I'm running it in Docker Desktop on Windows 11. The only server log I can find is the Docker container log: [image: image.png] Is this the correct server log to send? When I look at the problem account, the browser console log says: [Exception] TypeError: Cannot read properties of undefined (reading 'toLowerCase') at pz (index.ts:33:6) at _E (sync.ts:332:9) at async _T (sync.ts:402:42) at async sync.ts:833:22 [image: image.png] Thanks On Mon, 15 Jan 2024 at 20:18, Matiss Janis Aboltins < ***@***.***> wrote: > That really depends on how you have hosted actual-server. There's not > much we can help here unless you are able to provide both the server and > client logs. > > — > Reply to this email directly, view it on GitHub > <https://github.com/actualbudget/actual/issues/2229#issuecomment-1892723796>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AM4HQQST4CHM2CC4EF73KU3YOWFH7AVCNFSM6AAAAABB2KMHAWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJSG4ZDGNZZGY> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> >
GiteaMirror commented 2026-04-14 17:58:38 -05:00
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@MatissJanis commented on GitHub (Jan 16, 2024):

Can you send the server logs as text instead of an image? The images do not show up in github (please open up github instead of replying via email).

<!-- gh-comment-id:1893305041 --> @MatissJanis commented on GitHub (Jan 16, 2024): Can you send the server logs as text instead of an image? The images do not show up in github (please open up github instead of replying via email).
GiteaMirror commented 2026-04-14 17:58:39 -05:00
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@marcdacosta-UoS commented on GitHub (Jan 16, 2024):

Apologies - I didn't realise that pictures from email don't display in Github.

Here is the console log from my browser (Chrome) when trying to sync the problem account:

Reading meta...
fced0245-2ff6-4e22-a941-01f28e3ac72e:1 Got meta for documents-Actual-My-Finances-7ca9631-db.sqlite: {size: 372736}
sql-wasm.wasm:0xf734f Opened!
sheet.ts:153 Loaded spreadsheet from cache (848 items)
index.web.ts:5 Syncing since 2024-01-15T18:23:09.967Z-0014-bb3810b85e747d5b 0 (attempt: 0)
index.web.ts:5 Got messages from server 0
index.web.ts:5 Syncing since 2024-01-15T18:23:09.967Z-0014-bb3810b85e747d5b 0 (attempt: 0)
index.web.ts:5 Got messages from server 0
index.web.ts:4 [Exception] TypeError: Cannot read properties of undefined (reading 'toLowerCase')
at pz (index.ts:33:6)
at _E (sync.ts:332:9)
at async _T (sync.ts:402:42)
at async sync.ts:833:22
index.web.ts:5 Syncing since 2024-01-15T18:23:09.967Z-0014-bb3810b85e747d5b 0 (attempt: 0)
index.web.ts:5 Got messages from server 0
index.web.ts:5 Syncing since 2024-01-15T18:23:09.967Z-0014-bb3810b85e747d5b 0 (attempt: 0)
index.web.ts:5 Got messages from server 0

As for the server logs, I'm running actual-server in Docker Desktop on Windows 11. The only server log I can find is the Docker container log:
image

Is this the correct server log to redact and send?

Thanks

<!-- gh-comment-id:1893375070 --> @marcdacosta-UoS commented on GitHub (Jan 16, 2024): Apologies - I didn't realise that pictures from email don't display in Github. Here is the console log from my browser (Chrome) when trying to sync the problem account: Reading meta... fced0245-2ff6-4e22-a941-01f28e3ac72e:1 Got meta for documents-Actual-My-Finances-7ca9631-db.sqlite: {size: 372736} sql-wasm.wasm:0xf734f Opened! sheet.ts:153 Loaded spreadsheet from cache (848 items) index.web.ts:5 Syncing since 2024-01-15T18:23:09.967Z-0014-bb3810b85e747d5b 0 (attempt: 0) index.web.ts:5 Got messages from server 0 index.web.ts:5 Syncing since 2024-01-15T18:23:09.967Z-0014-bb3810b85e747d5b 0 (attempt: 0) index.web.ts:5 Got messages from server 0 index.web.ts:4 [Exception] TypeError: Cannot read properties of undefined (reading 'toLowerCase') at pz (index.ts:33:6) at _E (sync.ts:332:9) at async _T (sync.ts:402:42) at async sync.ts:833:22 index.web.ts:5 Syncing since 2024-01-15T18:23:09.967Z-0014-bb3810b85e747d5b 0 (attempt: 0) index.web.ts:5 Got messages from server 0 index.web.ts:5 Syncing since 2024-01-15T18:23:09.967Z-0014-bb3810b85e747d5b 0 (attempt: 0) index.web.ts:5 Got messages from server 0 As for the server logs, I'm running actual-server in Docker Desktop on Windows 11. The only server log I can find is the Docker container log: ![image](https://github.com/actualbudget/actual/assets/54032450/44027111-add5-4048-bf3a-43557b3c0ac8) Is this the correct server log to redact and send? Thanks
GiteaMirror commented 2026-04-14 17:58:41 -05:00
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@MatissJanis commented on GitHub (Jan 16, 2024):

Thanks. I believe I've patched the issue in #2238. Would you mind connecting your server to the demo link provided there (in comments) and seeing if your issue is fixed there?

(this will not store your data on Actuals servers; your data will still be both local and stored on your server)

<!-- gh-comment-id:1894532204 --> @MatissJanis commented on GitHub (Jan 16, 2024): Thanks. I believe I've patched the issue in #2238. Would you mind connecting your server to the demo link provided there (in comments) and seeing if your issue is fixed there? (this will not store your data on Actuals servers; your data will still be both local and stored on your server)
GiteaMirror commented 2026-04-14 17:58:43 -05:00
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@marcdacosta-UoS commented on GitHub (Jan 17, 2024):

That's worked. Thank you very much!

On Tue, 16 Jan 2024, 21:21 Matiss Janis Aboltins, @.***>
wrote:

Thanks. I believe I've patched the issue in #2238
https://github.com/actualbudget/actual/pull/2238. Would you mind
connecting your server to the demo link provided there (in comments) and
seeing if your issue is fixed there?

(this will not store your data on Actuals servers; your data will still be
both local and stored on your server)

—
Reply to this email directly, view it on GitHub
https://github.com/actualbudget/actual/issues/2229#issuecomment-1894532204,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/AM4HQQWCQYQG7ZO5VACRUD3YO3VPBAVCNFSM6AAAAABB2KMHAWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJUGUZTEMRQGQ
.
You are receiving this because you authored the thread.Message ID:
@.***>

<!-- gh-comment-id:1895279971 --> @marcdacosta-UoS commented on GitHub (Jan 17, 2024): That's worked. Thank you very much! On Tue, 16 Jan 2024, 21:21 Matiss Janis Aboltins, ***@***.***> wrote: > Thanks. I believe I've patched the issue in #2238 > <https://github.com/actualbudget/actual/pull/2238>. Would you mind > connecting your server to the demo link provided there (in comments) and > seeing if your issue is fixed there? > > (this will not store your data on Actuals servers; your data will still be > both local and stored on your server) > > — > Reply to this email directly, view it on GitHub > <https://github.com/actualbudget/actual/issues/2229#issuecomment-1894532204>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AM4HQQWCQYQG7ZO5VACRUD3YO3VPBAVCNFSM6AAAAABB2KMHAWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJUGUZTEMRQGQ> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> >
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