You reach a page which invites you to download the browser extensions. In the page center are 3 empty boxes
Via browsers developer toolbox you see
Failed to load resource: the server responded with a status of 404 for
videos/new-login-item.mp4
videos/onboarding-autofill.mp4
videos/browser-extension-easy-access.mp4
Here the embedding misses the configured alternate base directory
Expected Result
The last page in the onboarding, the one which invites to download the browser extensions, should take alternate base dir into account when referencing the embedded video files:
alternate_base_dir/videos/new-login-item.mp4
alternate_base_dir/videos/onboarding-autofill.mp4
alternate_base_dir/videos/browser-extension-easy-access.mp4
Actual Result
You reach a page which invites you to download the browser extensions. In the page center are 3 empty boxes
Via browsers developer toolbox you see
Failed to load resource: the server responded with a status of 404 for
videos/new-login-item.mp4
videos/onboarding-autofill.mp4
videos/browser-extension-easy-access.mp4
Here the embedding misses the configured alternate base directory
Logs
Screenshots or Videos
Additional Context
No response
Originally created by @igoltz on GitHub (Mar 24, 2026).
Original GitHub issue: https://github.com/dani-garcia/vaultwarden/issues/7007
### Prerequisites
- [x] I have searched the existing **Closed _AND_ Open** [Issues](https://github.com/dani-garcia/vaultwarden/issues?q=is%3Aissue%20) **_AND_** [Discussions](https://github.com/dani-garcia/vaultwarden/discussions?discussions_q=)
- [x] I have searched and read the [documentation](https://github.com/dani-garcia/vaultwarden/wiki/)
### Vaultwarden Support String
### Your environment (Generated via diagnostics page)
* Vaultwarden version: v1.35.4
* Web-vault version: v2026.1.1
* OS/Arch: linux/x86_64
* Running within a container: true (Base: Alpine)
* Database type: SQLite
* Database version: 3.51.2
* Uses config.json: false
* Uses a reverse proxy: true
* IP Header check: true (X-Forwarded-For)
* Internet access: true
* Internet access via a proxy: false
* DNS Check: true
* TZ environment: Europe/Berlin
* Browser/Server Time Check: true
* Server/NTP Time Check: true
* Domain Configuration Check: true
* HTTPS Check: true
* Websocket Check: true
* HTTP Response Checks: true
### Config & Details (Generated via diagnostics page)
<details><summary>Show Config & Details</summary>
**Config:**
```json
{
"_duo_akey": null,
"_enable_duo": true,
"_enable_email_2fa": true,
"_enable_smtp": true,
"_enable_yubico": true,
"_icon_service_csp": "",
"_icon_service_url": "",
"_ip_header_enabled": true,
"_max_note_size": 10000,
"_smtp_img_src": "***:",
"admin_ratelimit_max_burst": 3,
"admin_ratelimit_seconds": 300,
"admin_session_lifetime": 20,
"admin_token": "***",
"allowed_connect_src": "",
"allowed_iframe_ancestors": "",
"attachments_folder": "/data/attachments",
"auth_request_purge_schedule": "30 * * * * *",
"authenticator_disable_time_drift": false,
"data_folder": "/data",
"database_conn_init": "",
"database_idle_timeout": 600,
"database_max_conns": 10,
"database_min_conns": 2,
"database_timeout": 30,
"database_url": "****************",
"db_connection_retries": 15,
"disable_2fa_remember": false,
"disable_admin_token": false,
"disable_icon_download": false,
"dns_prefer_ipv6": false,
"domain": "*****://*******************************",
"domain_origin": "*****://************************",
"domain_path": "*******",
"domain_set": true,
"duo_context_purge_schedule": "30 * * * * *",
"duo_host": null,
"duo_ikey": null,
"duo_skey": null,
"duo_use_iframe": false,
"email_2fa_auto_fallback": false,
"email_2fa_enforce_on_verified_invite": false,
"email_attempts_limit": 3,
"email_change_allowed": false,
"email_expiration_time": 600,
"email_token_size": 6,
"emergency_access_allowed": true,
"emergency_notification_reminder_schedule": "0 3 * * * *",
"emergency_request_timeout_schedule": "0 7 * * * *",
"enable_db_wal": true,
"enable_websocket": true,
"enforce_single_org_with_reset_pw_policy": false,
"event_cleanup_schedule": "0 10 0 * * *",
"events_days_retain": 90,
"experimental_client_feature_flags": "",
"extended_logging": true,
"helo_name": null,
"hibp_api_key": null,
"http_request_block_non_global_ips": true,
"http_request_block_regex": null,
"icon_blacklist_non_global_ips": true,
"icon_blacklist_regex": null,
"icon_cache_folder": "/data/icon_cache",
"icon_cache_negttl": 259200,
"icon_cache_ttl": 2592000,
"icon_download_timeout": 10,
"icon_redirect_code": 302,
"icon_service": "internal",
"incomplete_2fa_schedule": "30 * * * * *",
"incomplete_2fa_time_limit": 3,
"increase_note_size_limit": false,
"invitation_expiration_hours": 120,
"invitation_org_name": "redactedxxxxx",
"invitations_allowed": true,
"ip_header": "X-Forwarded-For",
"job_poll_interval_ms": 30000,
"log_file": null,
"log_level": "info",
"log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f",
"login_ratelimit_max_burst": 10,
"login_ratelimit_seconds": 60,
"org_attachment_limit": null,
"org_creation_users": "",
"org_events_enabled": false,
"org_groups_enabled": true,
"password_hints_allowed": true,
"password_iterations": 600000,
"purge_incomplete_sso_auth": "0 20 0 * * *",
"push_enabled": false,
"push_identity_uri": "https://identity.bitwarden.com",
"push_installation_id": "***",
"push_installation_key": "***",
"push_relay_uri": "https://push.bitwarden.com",
"reload_templates": false,
"require_device_email": true,
"rsa_key_filename": "/data/rsa_key",
"send_purge_schedule": "0 5 * * * *",
"sendmail_command": null,
"sends_allowed": true,
"sends_folder": "/data/sends",
"show_password_hint": false,
"signups_allowed": false,
"signups_domains_whitelist": "*********",
"signups_verify": true,
"signups_verify_resend_limit": 6,
"signups_verify_resend_time": 3600,
"smtp_accept_invalid_certs": false,
"smtp_accept_invalid_hostnames": false,
"smtp_auth_mechanism": "Plain",
"smtp_debug": false,
"smtp_embed_images": true,
"smtp_explicit_tls": null,
"smtp_from": "*********************",
"smtp_from_name": "********************************",
"smtp_host": "************************",
"smtp_password": null,
"smtp_port": 25,
"smtp_security": "starttls",
"smtp_ssl": null,
"smtp_timeout": 15,
"smtp_username": null,
"sso_allow_unknown_email_verification": true,
"sso_audience_trusted": null,
"sso_auth_only_not_session": false,
"sso_authority": "*****://*******************************************************************",
"sso_authorize_extra_params": "",
"sso_callback_path": "*****://************************************************************",
"sso_client_cache_expiration": 0,
"sso_client_id": "************************************",
"sso_client_secret": "***",
"sso_debug_tokens": false,
"sso_enabled": true,
"sso_master_password_policy": null,
"sso_only": true,
"sso_pkce": true,
"sso_scopes": "openid profile offline_access User.Read",
"sso_signups_match_email": false,
"templates_folder": "/data/templates",
"tmp_folder": "/data/tmp",
"trash_auto_delete_days": 90,
"trash_purge_schedule": "0 5 0 * * *",
"use_sendmail": false,
"use_syslog": false,
"user_attachment_limit": null,
"user_send_limit": null,
"web_vault_enabled": true,
"web_vault_folder": "web-vault/",
"yubico_client_id": null,
"yubico_secret_key": null,
"yubico_server": null
}
```
</details>
### Vaultwarden Build Version
v1.35.4
### Deployment method
Official Container Image
### Custom deployment method
with Helm https://github.com/guerzon/vaultwarden
### Reverse Proxy
haproxy
### Host/Server Operating System
Linux
### Operating System Version
Kubernetes
### Clients
Web Vault
### Client Version
_No response_
### Steps To Reproduce
Deploy a Vaultwarden instance with "alternate base dir" as described here: https://github.com/dani-garcia/vaultwarden/wiki/Using-an-alternate-base-dir
1. Go to URL of Vaultwarden instance
2. Start your onboarding process
3. You reach a page which invites you to download the browser extensions. In the page center are 3 empty boxes
Via browsers developer toolbox you see
Failed to load resource: the server responded with a status of 404 for
videos/new-login-item.mp4
videos/onboarding-autofill.mp4
videos/browser-extension-easy-access.mp4
Here the embedding misses the configured alternate base directory
### Expected Result
The last page in the onboarding, the one which invites to download the browser extensions, should take alternate base dir into account when referencing the embedded video files:
alternate_base_dir/videos/new-login-item.mp4
alternate_base_dir/videos/onboarding-autofill.mp4
alternate_base_dir/videos/browser-extension-easy-access.mp4
### Actual Result
You reach a page which invites you to download the browser extensions. In the page center are 3 empty boxes
Via browsers developer toolbox you see
Failed to load resource: the server responded with a status of 404 for
videos/new-login-item.mp4
videos/onboarding-autofill.mp4
videos/browser-extension-easy-access.mp4
Here the embedding misses the configured alternate base directory
### Logs
```text
```
### Screenshots or Videos
<img width="1664" height="684" alt="Image" src="https://github.com/user-attachments/assets/956e37df-74d8-410d-9225-ecb997e0a367" />
### Additional Context
_No response_
GiteaMirror
added the bug label 2026-07-13 20:22:03 -05:00
<!-- gh-comment-id:4118608685 -->
@stefan0xC commented on GitHub (Mar 24, 2026):
I think the issue is that the [videos are not loaded from a relative path](https://github.com/bitwarden/clients/blob/daa6e7ba41d205c06979ce6aa515841c1be4eab8/apps/web/src/app/vault/components/setup-extension/add-extension-videos.component.html#L9-L10). Should be an easy fix (I'll add it to the next web-vault release).
<!-- gh-comment-id:4302071389 -->
@stefan0xC commented on GitHub (Apr 23, 2026):
I have addressed this with https://github.com/vaultwarden/vw_web_builds/commit/f1734434a081945645d0e832c030dcb055ab2757 so can you check the latest `testing` image (i.e. based on https://github.com/dani-garcia/vaultwarden/commit/7cf0c5d67eb81c8b4f2e86b5c8d030bb330faa28) if that fixes the issue?
Blocking a user prevents them from interacting with repositories, such as opening or commenting on pull requests or issues. Learn more about blocking a user.
Originally created by @igoltz on GitHub (Mar 24, 2026).
Original GitHub issue: https://github.com/dani-garcia/vaultwarden/issues/7007
Prerequisites
Vaultwarden Support String
Your environment (Generated via diagnostics page)
Config & Details (Generated via diagnostics page)
Show Config & Details
Config:
Vaultwarden Build Version
v1.35.4
Deployment method
Official Container Image
Custom deployment method
with Helm https://github.com/guerzon/vaultwarden
Reverse Proxy
haproxy
Host/Server Operating System
Linux
Operating System Version
Kubernetes
Clients
Web Vault
Client Version
No response
Steps To Reproduce
Deploy a Vaultwarden instance with "alternate base dir" as described here: https://github.com/dani-garcia/vaultwarden/wiki/Using-an-alternate-base-dir
Via browsers developer toolbox you see
Failed to load resource: the server responded with a status of 404 for
videos/new-login-item.mp4
videos/onboarding-autofill.mp4
videos/browser-extension-easy-access.mp4
Here the embedding misses the configured alternate base directory
Expected Result
The last page in the onboarding, the one which invites to download the browser extensions, should take alternate base dir into account when referencing the embedded video files:
alternate_base_dir/videos/new-login-item.mp4
alternate_base_dir/videos/onboarding-autofill.mp4
alternate_base_dir/videos/browser-extension-easy-access.mp4
Actual Result
You reach a page which invites you to download the browser extensions. In the page center are 3 empty boxes
Via browsers developer toolbox you see
Failed to load resource: the server responded with a status of 404 for
videos/new-login-item.mp4
videos/onboarding-autofill.mp4
videos/browser-extension-easy-access.mp4
Here the embedding misses the configured alternate base directory
Logs
Screenshots or Videos
Additional Context
No response
@stefan0xC commented on GitHub (Mar 24, 2026):
I think the issue is that the videos are not loaded from a relative path. Should be an easy fix (I'll add it to the next web-vault release).
@jtollet commented on GitHub (Mar 26, 2026):
I am facing same issue
@stefan0xC commented on GitHub (Apr 23, 2026):
I have addressed this with https://github.com/vaultwarden/vw_web_builds/commit/f1734434a081945645d0e832c030dcb055ab2757 so can you check the latest
testingimage (i.e. based on https://github.com/dani-garcia/vaultwarden/commit/7cf0c5d67eb81c8b4f2e86b5c8d030bb330faa28) if that fixes the issue?@BlackDex commented on GitHub (Apr 30, 2026):
Closing this are resolved. If not, please reopen and provide details.