Unknown. But this issue affects most accounts on my domain. I do not know what causes this issue. But for the account that is not affected, they are not added to any organizations.
I can still access, update and sync the content of "My Vault" through the official Bitwarden Clients (extension, web/mobile apps). I'm not sure if this is related, but actually my browser extensions were not syncing which is what prompted me to check the webvault in the first place. I was able to solve the browser extension issue by simply reinstalling the extensions.
Logs
No response
Screenshots or Videos
^^ dev tools errors
^^ eventually stops loading but then "My Vault" is empty.
Additional Context
I don't know since when this issue is active but I only noticed it today. And I'm scared to downgrade to an older version (is that even supported)? It would also be very very annoying to do a clean install because of how I have organizations configured for use with my family (I'll need to remake all orgs and add everyone).
Originally created by @Aseeef on GitHub (Jan 16, 2025).
Original GitHub issue: https://github.com/dani-garcia/vaultwarden/issues/5401
### Vaultwarden Support String
### Your environment (Generated via diagnostics page)
* Vaultwarden version: v1.32.7
* Web-vault version: v2024.6.2c
* OS/Arch: linux/x86_64
* Running within a container: true (Base: Debian)
* Database type: SQLite
* Database version: 3.46.0
* Environment settings overridden!: true
* Uses a reverse proxy: true
* IP Header check: true (X-Real-IP)
* Internet access: true
* Internet access via a proxy: false
* DNS Check: true
* Browser/Server Time Check: true
* Server/NTP Time Check: true
* Domain Configuration Check: true
* HTTPS Check: true
* Websocket Check: true
* HTTP Response Checks: true
### Config & Details (Generated via diagnostics page)
<details><summary>Show Config & Details</summary>
**Environment settings which are overridden:** DOMAIN, SIGNUPS_ALLOWED
**Config:**
```json
{
"_duo_akey": null,
"_enable_duo": true,
"_enable_email_2fa": false,
"_enable_smtp": true,
"_enable_yubico": true,
"_icon_service_csp": "",
"_icon_service_url": "",
"_ip_header_enabled": true,
"_max_note_size": 10000,
"_smtp_img_src": "***:",
"admin_ratelimit_max_burst": 3,
"admin_ratelimit_seconds": 300,
"admin_session_lifetime": 20,
"admin_token": "***",
"allowed_connect_src": "",
"allowed_iframe_ancestors": "",
"attachments_folder": "data/attachments",
"auth_request_purge_schedule": "30 * * * * *",
"authenticator_disable_time_drift": false,
"data_folder": "data",
"database_conn_init": "",
"database_max_conns": 10,
"database_timeout": 30,
"database_url": "***************",
"db_connection_retries": 15,
"disable_2fa_remember": false,
"disable_admin_token": false,
"disable_icon_download": false,
"domain": "*****://*********************",
"domain_origin": "*****://*********************",
"domain_path": "",
"domain_set": true,
"duo_context_purge_schedule": "30 * * * * *",
"duo_host": null,
"duo_ikey": null,
"duo_skey": null,
"duo_use_iframe": false,
"email_2fa_auto_fallback": false,
"email_2fa_enforce_on_verified_invite": false,
"email_attempts_limit": 3,
"email_change_allowed": true,
"email_expiration_time": 600,
"email_token_size": 6,
"emergency_access_allowed": true,
"emergency_notification_reminder_schedule": "0 3 * * * *",
"emergency_request_timeout_schedule": "0 7 * * * *",
"enable_db_wal": true,
"enable_websocket": true,
"enforce_single_org_with_reset_pw_policy": false,
"event_cleanup_schedule": "0 10 0 * * *",
"events_days_retain": null,
"experimental_client_feature_flags": "fido2-vault-credentials",
"extended_logging": true,
"helo_name": null,
"hibp_api_key": null,
"http_request_block_non_global_ips": true,
"http_request_block_regex": null,
"icon_blacklist_non_global_ips": true,
"icon_blacklist_regex": null,
"icon_cache_folder": "data/icon_cache",
"icon_cache_negttl": 259200,
"icon_cache_ttl": 2592000,
"icon_download_timeout": 10,
"icon_redirect_code": 302,
"icon_service": "internal",
"incomplete_2fa_schedule": "30 * * * * *",
"incomplete_2fa_time_limit": 3,
"increase_note_size_limit": false,
"invitation_expiration_hours": 120,
"invitation_org_name": "*****",
"invitations_allowed": true,
"ip_header": "X-Real-IP",
"job_poll_interval_ms": 30000,
"log_file": null,
"log_level": "info",
"log_timestamp_format": "%Y-%m-%d %H:%M:%S.%3f",
"login_ratelimit_max_burst": 10,
"login_ratelimit_seconds": 60,
"org_attachment_limit": null,
"org_creation_users": "",
"org_events_enabled": false,
"org_groups_enabled": false,
"password_hints_allowed": false,
"password_iterations": 600000,
"push_enabled": false,
"push_identity_uri": "https://identity.bitwarden.com",
"push_installation_id": "***",
"push_installation_key": "***",
"push_relay_uri": "https://push.bitwarden.com",
"reload_templates": false,
"require_device_email": true,
"rsa_key_filename": "data/rsa_key",
"send_purge_schedule": "0 5 * * * *",
"sendmail_command": null,
"sends_allowed": true,
"sends_folder": "data/sends",
"show_password_hint": false,
"signups_allowed": false,
"signups_domains_whitelist": "",
"signups_verify": false,
"signups_verify_resend_limit": 6,
"signups_verify_resend_time": 3600,
"smtp_accept_invalid_certs": false,
"smtp_accept_invalid_hostnames": false,
"smtp_auth_mechanism": null,
"smtp_debug": false,
"smtp_embed_images": true,
"smtp_explicit_tls": null,
"smtp_from": "******************",
"smtp_from_name": "Vaultwarden | Password Manager",
"smtp_host": "**************",
"smtp_password": "***",
"smtp_port": 587,
"smtp_security": "starttls",
"smtp_ssl": null,
"smtp_timeout": 15,
"smtp_username": "******************",
"templates_folder": "data/templates",
"tmp_folder": "data/tmp",
"trash_auto_delete_days": null,
"trash_purge_schedule": "0 5 0 * * *",
"use_sendmail": false,
"use_syslog": false,
"user_attachment_limit": null,
"user_send_limit": null,
"web_vault_enabled": true,
"web_vault_folder": "web-vault/",
"yubico_client_id": null,
"yubico_secret_key": null,
"yubico_server": null
}
```
</details>
### Vaultwarden Build Version
1.32.7
### Deployment method
Official Container Image
### Custom deployment method
_No response_
### Reverse Proxy
nginx 1.24.0-2ubuntu7.1
### Host/Server Operating System
Linux
### Operating System Version
Ubuntu 24.04
### Clients
Web Vault
### Client Version
_No response_
### Steps To Reproduce
Unknown. But this issue affects most accounts on my domain. I do not know what causes this issue. But for the account that is not affected, they are not added to any organizations.
### Expected Result
Vaultwarden "My Vault" should load.
### Actual Result
* "My Vault" never loads.
* Passwords, notes, credentials load in Organizations do eventually load. In fact, by accessing them directly though https://vaultwarden.aseef.dev/#/organizations/ they load instantly.
* I can still access, update and sync the content of "My Vault" through the official Bitwarden Clients (extension, web/mobile apps). I'm not sure if this is related, but actually my browser extensions were not syncing which is what prompted me to check the webvault in the first place. I was able to solve the browser extension issue by simply reinstalling the extensions.
### Logs
_No response_
### Screenshots or Videos
^^ dev tools errors
^^ eventually stops loading but then "My Vault" is empty.
### Additional Context
I don't know since when this issue is active but I only noticed it today. And I'm scared to downgrade to an older version (is that even supported)? It would also be very very annoying to do a clean install because of how I have organizations configured for use with my family (I'll need to remake all orgs and add everyone).
GiteaMirror
added the bug label 2026-04-20 14:29:34 -05:00
Basically, check for ciphers table in the database which have the key column filled, those are probably causing the issue.
Not sure how many there are but those are probably causing your issues
<!-- gh-comment-id:2594808408 -->
@BlackDex commented on GitHub (Jan 16, 2025):
I think this has something to do with the key-per-cipher items as described here: https://github.com/dani-garcia/vaultwarden/discussions/5011
Basically, check for ciphers table in the database which have the `key` column filled, those are probably causing the issue.
Not sure how many there are but those are probably causing your issues
Since the latest update of the Android Bitwarden app (version 2025.1.0), I have been unable to log in to my vault.
Details:
I am using Vaultwarden with only two users, both linked to an organization.
When attempting to log in on the Android app, no error messages or codes are displayed.
The same issue occurs even if I enter an incorrect username or password.
What works:
Logging in via the web interface, Windows app, and Chrome extension works without any issues.
It seems there may be a problem with the new update of the Bitwarden app available on the Android Store.
<!-- gh-comment-id:2596463461 -->
@mrplur commented on GitHub (Jan 16, 2025):
Since the latest update of the Android Bitwarden app (version 2025.1.0), I have been unable to log in to my vault.
Details:
I am using Vaultwarden with only two users, both linked to an organization.
When attempting to log in on the Android app, no error messages or codes are displayed.
The same issue occurs even if I enter an incorrect username or password.
What works:
Logging in via the web interface, Windows app, and Chrome extension works without any issues.
It seems there may be a problem with the new update of the Bitwarden app available on the Android Store.
Also try the testing tagged images which have some fixes for the new apps.
<!-- gh-comment-id:2596470671 -->
@BlackDex commented on GitHub (Jan 16, 2025):
Also try the testing tagged images which have some fixes for the new apps.
Using Vaultwarden 1.32.7 over Tor via Orbot VPN mode.
<!-- gh-comment-id:2596832720 -->
@chrisguida commented on GitHub (Jan 16, 2025):
@mrplur I am experiencing this as well.
Android app suddenly totally broken.
Using Vaultwarden 1.32.7 over Tor via Orbot VPN mode.
Using Vaultwarden 1.32.7 over Tor via Orbot VPN mode.
I have pulled all container again with the latest version and it works fine now.
<!-- gh-comment-id:2596849393 -->
@mrplur commented on GitHub (Jan 16, 2025):
> [@mrplur](https://github.com/mrplur) I am experiencing this as well.
>
> Android app suddenly totally broken.
>
> Using Vaultwarden 1.32.7 over Tor via Orbot VPN mode.
I have pulled all container again with the latest version and it works fine now.
Hmm I deleted all the app data and I updated my server to 1.32.7 and now it's working again... odd...
The new version of the server took a while to come back up, it was erroring for several minutes, then suddenly started working.
<!-- gh-comment-id:2596861629 -->
@chrisguida commented on GitHub (Jan 16, 2025):
Hmm I deleted all the app data and I updated my server to 1.32.7 and now it's working again... odd...
The new version of the server took a while to come back up, it was erroring for several minutes, then suddenly started working.
@chrisguida if the app had invalid data in cache it could cause some strange issues. Probably new version provided correct data.
Errors were probably because it didn't was able to connect to the database.
<!-- gh-comment-id:2596891401 -->
@BlackDex commented on GitHub (Jan 16, 2025):
@chrisguida if the app had invalid data in cache it could cause some strange issues. Probably new version provided correct data.
Errors were probably because it didn't was able to connect to the database.
Well I have uninstalled the app and installed it again from Google play, my server is updated to the latest build but still has the problem..
(An error has occurred
We were unable to proceed your request
Please try again or contact us)
I also made a test with no data in it and still the same issue..
<!-- gh-comment-id:2596976152 -->
@kekec777 commented on GitHub (Jan 16, 2025):
Well I have uninstalled the app and installed it again from Google play, my server is updated to the latest build but still has the problem..
(An error has occurred
We were unable to proceed your request
Please try again or contact us)
I also made a test with no data in it and still the same issue..
Well i use letsencrypt with traefik ( Traefik uses some acme to obtain them )
And i must admit that im not familiar with that part works
<!-- gh-comment-id:2597013602 -->
@kekec777 commented on GitHub (Jan 16, 2025):
> ssl cert
Well i use letsencrypt with traefik ( Traefik uses some acme to obtain them )
And i must admit that im not familiar with that part works
Updating the official container (vaultwarden/server:latest)
bitwarden Android App: Deleting App data
Starting and configuring the bitwarden app
Now everything is back to normal.
Thank you to all the people supporting this fantastic project!
<!-- gh-comment-id:2598714351 -->
@saturn-hh commented on GitHub (Jan 17, 2025):
I had the same issue. Solution:
1) Updating the official container (vaultwarden/server:latest)
2) bitwarden Android App: Deleting App data
3) Starting and configuring the bitwarden app
Now everything is back to normal.
Thank you to all the people supporting this fantastic project!
I use testing, it hasn't got any updates recently and it still doesn't work with mobile.
<!-- gh-comment-id:2599154420 -->
@Monniasza commented on GitHub (Jan 17, 2025):
I use testing, it hasn't got any updates recently and it still doesn't work with mobile.
Same issue here. Mobile kept loading and gave the sync error.
Edge extension operates fine. Works inside and outside my network. Only mobile failing me.
I run lcx via proxmox scripts. The update to 1.32.7 took about 30 minutes. Not sure why. After this all my issues with the mobile app were resolved.
<!-- gh-comment-id:2600530234 -->
@psilantropy commented on GitHub (Jan 19, 2025):
Same issue here. Mobile kept loading and gave the sync error.
Edge extension operates fine. Works inside and outside my network. Only mobile failing me.
I run lcx via proxmox scripts. The update to 1.32.7 took about 30 minutes. Not sure why. After this all my issues with the mobile app were resolved.
Updating the official container from 1.32.0 to 1.32.7 solved my prolem
Android client version: 2025.1.0(19622)
<!-- gh-comment-id:2601512992 -->
@lsk-boy-f commented on GitHub (Jan 20, 2025):
I had the same issue.
Updating the official container from 1.32.0 to 1.32.7 solved my prolem
**Android client version**: 2025.1.0(19622)
My issue is still active. Apologies, headed back to university so been busy.
I'll open up a database explorer to try deleting the ciphers you mentioned soon.
<!-- gh-comment-id:2603229151 -->
@Aseeef commented on GitHub (Jan 20, 2025):
> [@Aseeef](https://github.com/Aseeef) any updates on your issues?
My issue is still active. Apologies, headed back to university so been busy.
I'll open up a database explorer to try deleting the ciphers you mentioned soon.
Since the latest update of the Android Bitwarden app (version 2025.1.0), I have been unable to log in to my vault.
Details:
I am using Vaultwarden with only two users, both linked to an organization. When attempting to log in on the Android app, no error messages or codes are displayed. The same issue occurs even if I enter an incorrect username or password. What works:
Logging in via the web interface, Windows app, and Chrome extension works without any issues. It seems there may be a problem with the new update of the Bitwarden app available on the Android Store.
this is definitely a distinct issue from OP's, I would recommend making one either on the android app repo, or here marked as resolved so it is more searchable for users
updating my server to the latest release resolved it for me as well. sadly i didn't see an indicator of a breaking change in the first page of the android app's release notes, which is disappointing
<!-- gh-comment-id:2603344743 -->
@tarfeef101 commented on GitHub (Jan 20, 2025):
> Since the latest update of the Android Bitwarden app (version 2025.1.0), I have been unable to log in to my vault.
>
> Details:
>
> I am using Vaultwarden with only two users, both linked to an organization. When attempting to log in on the Android app, no error messages or codes are displayed. The same issue occurs even if I enter an incorrect username or password. What works:
>
> Logging in via the web interface, Windows app, and Chrome extension works without any issues. It seems there may be a problem with the new update of the Bitwarden app available on the Android Store.
this is definitely a distinct issue from OP's, I would recommend making one either on the android app repo, or here marked as resolved so it is more searchable for users
updating my server to the latest release resolved it for me as well. sadly i didn't see an indicator of a breaking change in the first page of the android app's release notes, which is disappointing
My Android app 2025.1.0 (19622) also suddenly errored out and was unable to display any passwords. Chrome extension and iOS 2025.1.0(1790). I was on Vaultwarden 1.32.1; Updating to 1.32.7 seemed to fix things, but the only errors seen in vaultwarden were these:
although I had tried to logout of app and login again to no avail. Maybe restarting server (rather than updating) is what fixed it. Looks like wiping app cache might have worked too (I can no longer replicate the problem, so maybe someone else can try that).
<!-- gh-comment-id:2603394307 -->
@jeffgoh commented on GitHub (Jan 21, 2025):
My Android app 2025.1.0 (19622) also suddenly errored out and was unable to display any passwords. Chrome extension and iOS 2025.1.0(1790). I was on Vaultwarden 1.32.1; Updating to 1.32.7 seemed to fix things, but the only errors seen in vaultwarden were these:
```
[2025-01-20 19:08:09.257][request][INFO] GET /api/sync
[2025-01-20 19:08:09.257][vaultwarden::auth][ERROR] Token has expired
[2025-01-20 19:08:09.257][auth][ERROR] Unauthorized Error: Invalid claim
[2025-01-20 19:08:09.257][vaultwarden::api::core::ciphers::_][WARN] Request guard `Headers` failed: "Invalid claim".
[2025-01-20 19:08:09.257][response][INFO] (sync) GET /api/sync?<data..> => 401 Unauthorized
```
although I had tried to logout of app and login again to no avail. Maybe restarting server (rather than updating) is what fixed it. Looks like wiping app cache might have worked too (I can no longer replicate the problem, so maybe someone else can try that).
Just wanted to chime in that I also experienced the Android app breaking while web and browser extensions continued to work. I was on 1.29.0 and updated to 1.32.7 and that fixed the issue. This definitely seems distinct from the OP's issue, but this is the only place I could find discussion of the issue and I didn't want to open a new GH issue for something that is already fixed in the latest release of the server.
<!-- gh-comment-id:2608515114 -->
@sangaman commented on GitHub (Jan 22, 2025):
Just wanted to chime in that I also experienced the Android app breaking while web and browser extensions continued to work. I was on 1.29.0 and updated to 1.32.7 and that fixed the issue. This definitely seems distinct from the OP's issue, but this is the only place I could find discussion of the issue and I didn't want to open a new GH issue for something that is already fixed in the latest release of the server.
Just wanted to chime in that I also experienced the Android app breaking while web and browser extensions continued to work. I was on 1.29.0 and updated to 1.32.7 and that fixed the issue. This definitely seems distinct from the OP's issue, but this is the only place I could find discussion of the issue and I didn't want to open a new GH issue for something that is already fixed in the latest release of the server.
There are enough issues and discussion's about this topic to be fair, so you didn't searched hard enough 😉
<!-- gh-comment-id:2609044963 -->
@BlackDex commented on GitHub (Jan 23, 2025):
> Just wanted to chime in that I also experienced the Android app breaking while web and browser extensions continued to work. I was on 1.29.0 and updated to 1.32.7 and that fixed the issue. This definitely seems distinct from the OP's issue, but this is the only place I could find discussion of the issue and I didn't want to open a new GH issue for something that is already fixed in the latest release of the server.
There are enough issues and discussion's about this topic to be fair, so you didn't searched hard enough 😉
I have the same issue. My vault is accessible via web and browser extensions, but doesn't work in the Android app. The vault doesn't open and it says "We were unable to process your request. Please try again or contact us."
<!-- gh-comment-id:2610378215 -->
@chivagio commented on GitHub (Jan 23, 2025):
I have the same issue. My vault is accessible via web and browser extensions, but doesn't work in the Android app. The vault doesn't open and it says "**We were unable to process your request. Please try again or contact us."**
I have the same issue. My vault is accessible via web and browser extensions, but doesn't work in the Android app. The vault doesn't open and it says "We were unable to process your request. Please try again or contact us."
As you would have seen, all items regarding Android have been tagged as off-topic, same goes for you!
See #5417 regarding this topic.
<!-- gh-comment-id:2610392083 -->
@BlackDex commented on GitHub (Jan 23, 2025):
> I have the same issue. My vault is accessible via web and browser extensions, but doesn't work in the Android app. The vault doesn't open and it says "**We were unable to process your request. Please try again or contact us."**
As you would have seen, all items regarding Android have been tagged as off-topic, same goes for you!
See #5417 regarding this topic.
I'm sorry to butt into this issue but I'd like to know if the behavior that the extension I use in Microsoft Edge (Windows 11) has started to have is related.
When I unlock it, it stays "loading" for a while. If I leave it and open it again after a few minutes, I see the suggested items for the current website appear. From here on, it works fine for all websites until the vault is blocked. When it is unblocked, it starts loading again.
The curious thing is that the extension detects the server as 2024.2.0, when I actually have 2024.6.2c installed.
Could the problem be here?
Thanks.
<!-- gh-comment-id:2613299523 -->
@manelrodero commented on GitHub (Jan 24, 2025):
Good evening,
I'm sorry to butt into this issue but I'd like to know if the behavior that the extension I use in Microsoft Edge (Windows 11) has started to have is related.
When I unlock it, it stays "loading" for a while. If I leave it and open it again after a few minutes, I see the suggested items for the current website appear. From here on, it works fine for all websites until the vault is blocked. When it is unblocked, it starts loading again.
The curious thing is that the extension detects the server as 2024.2.0, when I actually have 2024.6.2c installed.
Could the problem be here?
Thanks.
@manelrodero then please open a new discussion, not an issue, and not hijack an other.
<!-- gh-comment-id:2613313919 -->
@BlackDex commented on GitHub (Jan 24, 2025):
@manelrodero then please open a new discussion, not an issue, and not hijack an other.
@BlackDex sorry for the silence on my end. Finally getting to this. I looked through the issue you referenced, and I want to clarify that I'm only encountering issues on the Web GUI. All my apps are functioning correctly and loading fine.
As I mentioned I did have a small "blip" with my browser extensions ceasing to function, but reinstalling the extension fixed the issue for me.
Recently both my mobile and desktop apps on Bitwarden also updated to the latest version with the new GUI and I haven't had any issues syncing with vaultwarden. I'm only having issues with the web client. I've tried from incognito mode and a different browser and all have this same issue: my primary vault does not load.
Again, organization vaults do eventual load however.
encrypt-worker.0d0845fabb9cc329f366.js:1Uncaught(inpromise)TypeError: Failedtoexecute'digest'on'SubtleCrypto':Theprovidedvalueisnotoftype'(ArrayBuffer or ArrayBufferView)'.atE.<anonymous>(encrypt-worker.0d0845fabb9cc329f366.js:1:16298)atGenerator.next(<anonymous>)atencrypt-worker.0d0845fabb9cc329f366.js:1:14348atnewPromise(<anonymous>)atx(encrypt-worker.0d0845fabb9cc329f366.js:1:14093)atE.hash(encrypt-worker.0d0845fabb9cc329f366.js:1:16093)atK.<anonymous>(encrypt-worker.0d0845fabb9cc329f366.js:1:28847)atGenerator.next(<anonymous>)atencrypt-worker.0d0845fabb9cc329f366.js:1:25327atnewPromise(<anonymous>)UnderstandthiserrorAIconsole-log.service.ts:43Finishedsearchindexing
I followed some suggestions in that thread (@5060) and deleted my trash from the bitwarden client but it didnt fix anything.
I also found the ciphers table and indeed my account does have several entries with a non-null 'key' column. I don't know what this means. I don't want to delete anything though since since the vault export function on the bitwarden client doesnt seem to preserve attachments. Is there a way to figure out which entry a certain uuid is associated with?
<!-- gh-comment-id:2613704650 -->
@Aseeef commented on GitHub (Jan 25, 2025):
@BlackDex sorry for the silence on my end. Finally getting to this. I looked through the issue you referenced, and I want to clarify that I'm *only* encountering issues on the Web GUI. All my apps are functioning correctly and loading fine.
As I mentioned I did have a small "blip" with my browser extensions ceasing to function, but reinstalling the extension fixed the issue for me.
Recently both my mobile and desktop apps on Bitwarden also updated to the latest version with the new GUI and I haven't had any issues syncing with vaultwarden. I'm only having issues with the web client. I've tried from incognito mode and a different browser and all have this same issue: my primary vault does not load.
Again, organization vaults do eventual load however.
Looking through the issues, this person has the same error as me:
https://github.com/dani-garcia/vaultwarden/discussions/5060#discussioncomment-10864255
```console-log.service.ts:43 Starting decryption using multithreading
encrypt-worker.0d0845fabb9cc329f366.js:1 Uncaught (in promise) TypeError: Failed to execute 'digest' on 'SubtleCrypto': The provided value is not of type '(ArrayBuffer or ArrayBufferView)'.
at E.<anonymous> (encrypt-worker.0d0845fabb9cc329f366.js:1:16298)
at Generator.next (<anonymous>)
at encrypt-worker.0d0845fabb9cc329f366.js:1:14348
at new Promise (<anonymous>)
at x (encrypt-worker.0d0845fabb9cc329f366.js:1:14093)
at E.hash (encrypt-worker.0d0845fabb9cc329f366.js:1:16093)
at K.<anonymous> (encrypt-worker.0d0845fabb9cc329f366.js:1:28847)
at Generator.next (<anonymous>)
at encrypt-worker.0d0845fabb9cc329f366.js:1:25327
at new Promise (<anonymous>)Understand this errorAI
console-log.service.ts:43 Finished search indexing
```
I followed some suggestions in that thread (@5060) and deleted my trash from the bitwarden client but it didnt fix anything.
I also found the ciphers table and indeed my account does have several entries with a non-null 'key' column. I don't know what this means. I don't want to delete anything though since since the vault export function on the bitwarden client doesnt seem to preserve attachments. Is there a way to figure out which entry a certain uuid is associated with?
I'd suggest making a backup of all vaultwarden data, deleting all those keys from the database, and seeing if that resolves your issue. If it doesn't, then the problem is somewhere else. You can restore the data after that.
<!-- gh-comment-id:2614628271 -->
@Guiorgy commented on GitHub (Jan 26, 2025):
I'd suggest making a backup of all vaultwarden data, deleting all those keys from the database, and seeing if that resolves your issue. If it doesn't, then the problem is somewhere else. You can restore the data after that.
Well, you could try to install an older version of Vaultwarden which has an older version of the web-vaults which then might load. But if I'm correct those items will not be visible or show up empty.
On the web-vault if you click on a video the location/url will change and includes that items uuid. You can modify that id to try and show which item it is, butt it probably will be empty i think.
Maybe the Bitwarden cli can help too, but not sure.
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@BlackDex commented on GitHub (Jan 27, 2025):
Well, you could try to install an older version of Vaultwarden which has an older version of the web-vaults which then might load. But if I'm correct those items will not be visible or show up empty.
On the web-vault if you click on a video the location/url will change and includes that items uuid. You can modify that id to try and show which item it is, butt it probably will be empty i think.
Maybe the Bitwarden cli can help too, but not sure.
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Originally created by @Aseeef on GitHub (Jan 16, 2025).
Original GitHub issue: https://github.com/dani-garcia/vaultwarden/issues/5401
Vaultwarden Support String
Your environment (Generated via diagnostics page)
Config & Details (Generated via diagnostics page)
Show Config & Details
Environment settings which are overridden: DOMAIN, SIGNUPS_ALLOWED
Config:
Vaultwarden Build Version
1.32.7
Deployment method
Official Container Image
Custom deployment method
No response
Reverse Proxy
nginx 1.24.0-2ubuntu7.1
Host/Server Operating System
Linux
Operating System Version
Ubuntu 24.04
Clients
Web Vault
Client Version
No response
Steps To Reproduce
Unknown. But this issue affects most accounts on my domain. I do not know what causes this issue. But for the account that is not affected, they are not added to any organizations.
Expected Result
Vaultwarden "My Vault" should load.
Actual Result
Logs
No response
Screenshots or Videos
^^ dev tools errors
^^ eventually stops loading but then "My Vault" is empty.
Additional Context
I don't know since when this issue is active but I only noticed it today. And I'm scared to downgrade to an older version (is that even supported)? It would also be very very annoying to do a clean install because of how I have organizations configured for use with my family (I'll need to remake all orgs and add everyone).
@BlackDex commented on GitHub (Jan 16, 2025):
I think this has something to do with the key-per-cipher items as described here: https://github.com/dani-garcia/vaultwarden/discussions/5011
Basically, check for ciphers table in the database which have the
keycolumn filled, those are probably causing the issue.Not sure how many there are but those are probably causing your issues
@mrplur commented on GitHub (Jan 16, 2025):
Since the latest update of the Android Bitwarden app (version 2025.1.0), I have been unable to log in to my vault.
Details:
I am using Vaultwarden with only two users, both linked to an organization.
When attempting to log in on the Android app, no error messages or codes are displayed.
The same issue occurs even if I enter an incorrect username or password.
What works:
Logging in via the web interface, Windows app, and Chrome extension works without any issues.
It seems there may be a problem with the new update of the Bitwarden app available on the Android Store.
@BlackDex commented on GitHub (Jan 16, 2025):
Also try the testing tagged images which have some fixes for the new apps.
@chrisguida commented on GitHub (Jan 16, 2025):
@mrplur I am experiencing this as well.
Android app suddenly totally broken.
Using Vaultwarden 1.32.7 over Tor via Orbot VPN mode.
@mrplur commented on GitHub (Jan 16, 2025):
I have pulled all container again with the latest version and it works fine now.
@chrisguida commented on GitHub (Jan 16, 2025):
Hmm I deleted all the app data and I updated my server to 1.32.7 and now it's working again... odd...
The new version of the server took a while to come back up, it was erroring for several minutes, then suddenly started working.
@BlackDex commented on GitHub (Jan 16, 2025):
@chrisguida if the app had invalid data in cache it could cause some strange issues. Probably new version provided correct data.
Errors were probably because it didn't was able to connect to the database.
@kekec777 commented on GitHub (Jan 16, 2025):
Well I have uninstalled the app and installed it again from Google play, my server is updated to the latest build but still has the problem..
(An error has occurred
We were unable to proceed your request
Please try again or contact us)
I also made a test with no data in it and still the same issue..
@BlackDex commented on GitHub (Jan 16, 2025):
Might be your server ssl cert?
@kekec777 commented on GitHub (Jan 16, 2025):
Well i use letsencrypt with traefik ( Traefik uses some acme to obtain them )
And i must admit that im not familiar with that part works
@saturn-hh commented on GitHub (Jan 17, 2025):
I had the same issue. Solution:
Now everything is back to normal.
Thank you to all the people supporting this fantastic project!
@Monniasza commented on GitHub (Jan 17, 2025):
I use testing, it hasn't got any updates recently and it still doesn't work with mobile.
@psilantropy commented on GitHub (Jan 19, 2025):
Same issue here. Mobile kept loading and gave the sync error.
Edge extension operates fine. Works inside and outside my network. Only mobile failing me.
I run lcx via proxmox scripts. The update to 1.32.7 took about 30 minutes. Not sure why. After this all my issues with the mobile app were resolved.
@lsk-boy-f commented on GitHub (Jan 20, 2025):
I had the same issue.
Updating the official container from 1.32.0 to 1.32.7 solved my prolem
Android client version: 2025.1.0(19622)
@BlackDex commented on GitHub (Jan 20, 2025):
@Aseeef any updates on your issues?
@Aseeef commented on GitHub (Jan 20, 2025):
My issue is still active. Apologies, headed back to university so been busy.
I'll open up a database explorer to try deleting the ciphers you mentioned soon.
@tarfeef101 commented on GitHub (Jan 20, 2025):
this is definitely a distinct issue from OP's, I would recommend making one either on the android app repo, or here marked as resolved so it is more searchable for users
updating my server to the latest release resolved it for me as well. sadly i didn't see an indicator of a breaking change in the first page of the android app's release notes, which is disappointing
@jeffgoh commented on GitHub (Jan 21, 2025):
My Android app 2025.1.0 (19622) also suddenly errored out and was unable to display any passwords. Chrome extension and iOS 2025.1.0(1790). I was on Vaultwarden 1.32.1; Updating to 1.32.7 seemed to fix things, but the only errors seen in vaultwarden were these:
although I had tried to logout of app and login again to no avail. Maybe restarting server (rather than updating) is what fixed it. Looks like wiping app cache might have worked too (I can no longer replicate the problem, so maybe someone else can try that).
@sangaman commented on GitHub (Jan 22, 2025):
Just wanted to chime in that I also experienced the Android app breaking while web and browser extensions continued to work. I was on 1.29.0 and updated to 1.32.7 and that fixed the issue. This definitely seems distinct from the OP's issue, but this is the only place I could find discussion of the issue and I didn't want to open a new GH issue for something that is already fixed in the latest release of the server.
@BlackDex commented on GitHub (Jan 23, 2025):
There are enough issues and discussion's about this topic to be fair, so you didn't searched hard enough 😉
@chivagio commented on GitHub (Jan 23, 2025):
I have the same issue. My vault is accessible via web and browser extensions, but doesn't work in the Android app. The vault doesn't open and it says "We were unable to process your request. Please try again or contact us."
@BlackDex commented on GitHub (Jan 23, 2025):
As you would have seen, all items regarding Android have been tagged as off-topic, same goes for you!
See #5417 regarding this topic.
@manelrodero commented on GitHub (Jan 24, 2025):
Good evening,
I'm sorry to butt into this issue but I'd like to know if the behavior that the extension I use in Microsoft Edge (Windows 11) has started to have is related.
When I unlock it, it stays "loading" for a while. If I leave it and open it again after a few minutes, I see the suggested items for the current website appear. From here on, it works fine for all websites until the vault is blocked. When it is unblocked, it starts loading again.
The curious thing is that the extension detects the server as 2024.2.0, when I actually have 2024.6.2c installed.
Could the problem be here?
Thanks.
@BlackDex commented on GitHub (Jan 24, 2025):
@manelrodero then please open a new discussion, not an issue, and not hijack an other.
@Aseeef commented on GitHub (Jan 25, 2025):
@BlackDex sorry for the silence on my end. Finally getting to this. I looked through the issue you referenced, and I want to clarify that I'm only encountering issues on the Web GUI. All my apps are functioning correctly and loading fine.
As I mentioned I did have a small "blip" with my browser extensions ceasing to function, but reinstalling the extension fixed the issue for me.
Recently both my mobile and desktop apps on Bitwarden also updated to the latest version with the new GUI and I haven't had any issues syncing with vaultwarden. I'm only having issues with the web client. I've tried from incognito mode and a different browser and all have this same issue: my primary vault does not load.
Again, organization vaults do eventual load however.
Looking through the issues, this person has the same error as me:
https://github.com/dani-garcia/vaultwarden/discussions/5060#discussioncomment-10864255
I followed some suggestions in that thread (@5060) and deleted my trash from the bitwarden client but it didnt fix anything.
I also found the ciphers table and indeed my account does have several entries with a non-null 'key' column. I don't know what this means. I don't want to delete anything though since since the vault export function on the bitwarden client doesnt seem to preserve attachments. Is there a way to figure out which entry a certain uuid is associated with?
@Guiorgy commented on GitHub (Jan 26, 2025):
I'd suggest making a backup of all vaultwarden data, deleting all those keys from the database, and seeing if that resolves your issue. If it doesn't, then the problem is somewhere else. You can restore the data after that.
@BlackDex commented on GitHub (Jan 27, 2025):
Well, you could try to install an older version of Vaultwarden which has an older version of the web-vaults which then might load. But if I'm correct those items will not be visible or show up empty.
On the web-vault if you click on a video the location/url will change and includes that items uuid. You can modify that id to try and show which item it is, butt it probably will be empty i think.
Maybe the Bitwarden cli can help too, but not sure.