[GH-ISSUE #5270] Error in diagnosis related to internet access problems #10922

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opened 2026-04-20 14:27:07 -05:00 by GiteaMirror · 3 comments
Owner

Originally created by @MarioExperience on GitHub (Dec 10, 2024).
Original GitHub issue: https://github.com/dani-garcia/vaultwarden/issues/5270

Vaultwarden Support String

Versions
Server Installed
1.32.5
Server Latest Unknown
-
Web Installed
2024.6.2c
Database
SQLite: 3.46.0
Checks
OS/Arch
linux / x86_64
Running within a container
Yes (Base: Debian)
Environment settings overridden
No
Uses a reverse proxy
Yes
IP header Match
Config/Server: X-Real-IP
Internet access Error
No
Internet access via a proxy
Yes
DNS (github.com) Ok
140.82.121.3
Date & Time (Local)
Server: 2024-12-10 09:48:19 +01:00
Date & Time (UTC) Server/Browser Ok
NTP: Unable to fetch NTP time.Server: 2024-12-10 08:48:19 UTCBrowser: 2024-12-10 08:48:21 UTC
Domain configuration Match HTTPS
Server: https://problemsvaultwarden/admin/diagnosticsBrowser: https://problemsvaultwarden/admin/diagnostics

Vaultwarden Build Version

1.32.5

Deployment method

Official Container Image

Custom deployment method

No response

Reverse Proxy

nginx 1.27.0

Host/Server Operating System

Linux

Operating System Version

No response

Clients

Web Vault

Client Version

No response

Steps To Reproduce

N/A

Expected Result

In the "Internet Access" section it should appear as Yes, because the proxy is configured and it is observed that it has Internet access:

root@bitwarden:/# apt update
Get:1 http://deb.debian.org/debian bookworm InRelease [151 kB]
Get:2 http://deb.debian.org/debian bookworm-updates InRelease [55.4 kB]
Get:3 http://deb.debian.org/debian-security bookworm-security InRelease [48.0 kB]
Get:4 http://deb.debian.org/debian bookworm/main amd64 Packages [8789 kB]
Get:5 http://deb.debian.org/debian bookworm-updates/main amd64 Packages [8856 B]
Get:6 http://deb.debian.org/debian-security bookworm-security/main amd64 Packages [214 kB]
Fetched 9266 kB in 2s (3965 kB/s)                    
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
3 packages can be upgraded. Run 'apt list --upgradable' to see them.

Actual Result

image

Logs

No response

Screenshots or Videos

No response

Additional Context

No response

Originally created by @MarioExperience on GitHub (Dec 10, 2024). Original GitHub issue: https://github.com/dani-garcia/vaultwarden/issues/5270 ### Vaultwarden Support String ``` Versions Server Installed 1.32.5 Server Latest Unknown - Web Installed 2024.6.2c Database SQLite: 3.46.0 Checks OS/Arch linux / x86_64 Running within a container Yes (Base: Debian) Environment settings overridden No Uses a reverse proxy Yes IP header Match Config/Server: X-Real-IP Internet access Error No Internet access via a proxy Yes DNS (github.com) Ok 140.82.121.3 Date & Time (Local) Server: 2024-12-10 09:48:19 +01:00 Date & Time (UTC) Server/Browser Ok NTP: Unable to fetch NTP time.Server: 2024-12-10 08:48:19 UTCBrowser: 2024-12-10 08:48:21 UTC Domain configuration Match HTTPS Server: https://problemsvaultwarden/admin/diagnosticsBrowser: https://problemsvaultwarden/admin/diagnostics ``` ### Vaultwarden Build Version 1.32.5 ### Deployment method Official Container Image ### Custom deployment method _No response_ ### Reverse Proxy nginx 1.27.0 ### Host/Server Operating System Linux ### Operating System Version _No response_ ### Clients Web Vault ### Client Version _No response_ ### Steps To Reproduce N/A ### Expected Result In the "Internet Access" section it should appear as Yes, because the proxy is configured and it is observed that it has Internet access: ``` root@bitwarden:/# apt update Get:1 http://deb.debian.org/debian bookworm InRelease [151 kB] Get:2 http://deb.debian.org/debian bookworm-updates InRelease [55.4 kB] Get:3 http://deb.debian.org/debian-security bookworm-security InRelease [48.0 kB] Get:4 http://deb.debian.org/debian bookworm/main amd64 Packages [8789 kB] Get:5 http://deb.debian.org/debian bookworm-updates/main amd64 Packages [8856 B] Get:6 http://deb.debian.org/debian-security bookworm-security/main amd64 Packages [214 kB] Fetched 9266 kB in 2s (3965 kB/s) Reading package lists... Done Building dependency tree... Done Reading state information... Done 3 packages can be upgraded. Run 'apt list --upgradable' to see them. ``` ### Actual Result ![image](https://github.com/user-attachments/assets/47b86cde-4c14-4a17-bc0d-1a28fa33526e) ### Logs _No response_ ### Screenshots or Videos _No response_ ### Additional Context _No response_
GiteaMirror added the bug label 2026-04-20 14:27:07 -05:00
Author
Owner

@BlackDex commented on GitHub (Dec 10, 2024):

Well, if it keeps saying that, it isn't able to access github.com and fetch content there.

So, either something blocks this request.

What do the Vaultwarden logs report?
Try setting LOG_LEVEL=debug if you do not see anything.

<!-- gh-comment-id:2532310432 --> @BlackDex commented on GitHub (Dec 10, 2024): Well, if it keeps saying that, it isn't able to access github.com and fetch content there. So, either something blocks this request. What do the Vaultwarden logs report? Try setting `LOG_LEVEL=debug` if you do not see anything.
Author
Owner

@BlackDex commented on GitHub (Dec 10, 2024):

It might be the HTTPS_PROXY config is not valid for example.
Could you provide what you have configured for those values?

<!-- gh-comment-id:2532314939 --> @BlackDex commented on GitHub (Dec 10, 2024): It might be the `HTTPS_PROXY` config is not valid for example. Could you provide what you have configured for those values?
Author
Owner

@BlackDex commented on GitHub (Dec 10, 2024):

I just tested locally with HTTPS_PROXY both socks5 and socks5h, and also regular http proxy. Both works as intended.

So either your HTTPS_PROXY is probably invalid or something on the proxy side is blocking stuff.

Please check the proxy logs.

<!-- gh-comment-id:2532796801 --> @BlackDex commented on GitHub (Dec 10, 2024): I just tested locally with `HTTPS_PROXY` both `socks5` and `socks5h`, and also regular `http` proxy. Both works as intended. So either your `HTTPS_PROXY` is probably invalid or something on the proxy side is blocking stuff. Please check the proxy logs.
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Reference: github-starred/vaultwarden#10922