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[GH-ISSUE #24711] issue: Chat not accessible/loading in interface #91123

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opened 2026-05-15 16:24:10 -05:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-05-15 16:24:10 -05:00
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Originally created by @HenkieTenkie62 on GitHub (May 14, 2026).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/24711

Check Existing Issues

  • I have searched for any existing and/or related issues.
  • I have searched for any existing and/or related discussions.
  • I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

v0.9.5

Ollama Version (if applicable)

No response

Operating System

Pop_os 22.04

Browser (if applicable)

Chrome latest/ Firefox latest

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have provided every relevant configuration, setting, and environment variable used in my setup.
  • I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
  • I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
  • Start with the initial platform/version/OS and dependencies used,
  • Specify exact install/launch/configure commands,
  • List URLs visited, user input (incl. example values/emails/passwords if needed),
  • Describe all options and toggles enabled or changed,
  • Include any files or environmental changes,
  • Identify the expected and actual result at each stage,
  • Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

Scrolling to the top of the page should load earlier chats.

Actual Behavior

On one conversation I have it doesn't load earlier chats.
Very briefly the loading circle is shown and chat jumps to bottom of conversation without loading earlier chats.

Most chats seem fine, but this one is maybe corrupted.
Cloning the chat results in the same behavior.
Downloading the chat as PDF show the same as the interface with the loading circle above.

Exporting the chat as JSON works just fine.
If neccesary I can provide the .json but this I would first need to clear it of company data.

Steps to Reproduce

Started chat with terminal
Tried a bunch operations, had it analyze a PPT.
Switch pages.
Log back in.
Chat interface is stuck.

Logs & Screenshots

No errors in browser console or OWUI logs.
Stuck chat:

Image

Exported PDF of chat:
Image

Additional Information

I can continue the conversation just fine, model requests also have the full conversation, but the interface won't show previous messages.

Originally created by @HenkieTenkie62 on GitHub (May 14, 2026). Original GitHub issue: https://github.com/open-webui/open-webui/issues/24711 ### Check Existing Issues - [x] I have searched for any existing and/or related issues. - [x] I have searched for any existing and/or related discussions. - [x] I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!). - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version v0.9.5 ### Ollama Version (if applicable) _No response_ ### Operating System Pop_os 22.04 ### Browser (if applicable) Chrome latest/ Firefox latest ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior Scrolling to the top of the page should load earlier chats. ### Actual Behavior On one conversation I have it doesn't load earlier chats. Very briefly the loading circle is shown and chat jumps to bottom of conversation without loading earlier chats. Most chats seem fine, but this one is maybe corrupted. Cloning the chat results in the same behavior. Downloading the chat as PDF show the same as the interface with the loading circle above. Exporting the chat as JSON works just fine. If neccesary I can provide the .json but this I would first need to clear it of company data. ### Steps to Reproduce Started chat with terminal Tried a bunch operations, had it analyze a PPT. Switch pages. Log back in. Chat interface is stuck. ### Logs & Screenshots No errors in browser console or OWUI logs. Stuck chat: <img width="670" height="1024" alt="Image" src="https://github.com/user-attachments/assets/f6cd3f31-59a8-4192-9876-d8ccdea27c2d" /> Exported PDF of chat: <img width="945" height="512" alt="Image" src="https://github.com/user-attachments/assets/7300f831-c6a5-42e1-93cf-8b0864718c68" /> ### Additional Information I can continue the conversation just fine, model requests also have the full conversation, but the interface won't show previous messages.
GiteaMirror added the bug label 2026-05-15 16:24:10 -05:00
GiteaMirror commented 2026-05-15 16:24:13 -05:00
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@owui-terminator[bot] commented on GitHub (May 14, 2026):

🔍 Related Issues Found

I found some existing issues that might be related. Please check if any of these are duplicates or contain helpful solutions:

  1. 🟣 #19225 issue: Chat history cannot be displayed and remains loading indefinitely
    Very similar symptom: the chat view stays on a loading state indefinitely while the underlying chat history data exists. That issue specifically mentions a malformed message chain/currentId causing the UI not to render history.
    by ShirasawaSama · bug, help wanted

  2. 🟣 #20474 Chat infinitely loads when history.currentId points to orphaned/deleted message
    Directly related to chats becoming inaccessible/loading forever due to corrupted or orphaned conversation history. Your report also suggests a single conversation may be structurally corrupted, which matches this root-cause pattern.
    by MacJedi42 · bug

  3. 🟣 #24182 issue: infinite load of big chats
    Shares the same UI symptom of chats never finishing loading, especially for very large or complex conversations. It is relevant as a possible size/complexity-related loading failure, though your case sounds more like a single corrupted thread.
    by ghost · bug

  4. 🟣 #23990 issue: Scrolling up jumps around in a conversation/chat
    Related to conversation scrolling/jumping behavior while loading or navigating long chats. Your issue mentions the interface jumping to the bottom instead of rendering earlier messages, so this may be adjacent UI behavior.
    by FrameXX · bug

  5. 🟢 #14806 issue: UI gets stuck in loading state when switching back to conversation with revoked model permissions
    Related because it is another case where a previously working conversation gets stuck in a loading state when returning to it. The trigger differs (permission changes), but the UI failure mode is very similar.
    by ShirasawaSama · bug, confirmed issue

💡 If your issue is a duplicate, please close it and add any additional details to the existing issue instead.

This comment was generated automatically. React with 👍 if helpful, 👎 if not.

<!-- gh-comment-id:4449711918 --> @owui-terminator[bot] commented on GitHub (May 14, 2026): <!-- terminator-bot:related-issues-reply --> 🔍 **Related Issues Found** I found some existing issues that might be related. Please check if any of these are duplicates or contain helpful solutions: 1. 🟣 [#19225](https://github.com/open-webui/open-webui/issues/19225) **issue: Chat history cannot be displayed and remains loading indefinitely** *Very similar symptom: the chat view stays on a loading state indefinitely while the underlying chat history data exists. That issue specifically mentions a malformed message chain/currentId causing the UI not to render history.* *by ShirasawaSama · `bug`, `help wanted`* 2. 🟣 [#20474](https://github.com/open-webui/open-webui/issues/20474) **Chat infinitely loads when history.currentId points to orphaned/deleted message** *Directly related to chats becoming inaccessible/loading forever due to corrupted or orphaned conversation history. Your report also suggests a single conversation may be structurally corrupted, which matches this root-cause pattern.* *by MacJedi42 · `bug`* 3. 🟣 [#24182](https://github.com/open-webui/open-webui/issues/24182) **issue: infinite load of big chats** *Shares the same UI symptom of chats never finishing loading, especially for very large or complex conversations. It is relevant as a possible size/complexity-related loading failure, though your case sounds more like a single corrupted thread.* *by ghost · `bug`* 4. 🟣 [#23990](https://github.com/open-webui/open-webui/issues/23990) **issue: Scrolling up jumps around in a conversation/chat** *Related to conversation scrolling/jumping behavior while loading or navigating long chats. Your issue mentions the interface jumping to the bottom instead of rendering earlier messages, so this may be adjacent UI behavior.* *by FrameXX · `bug`* 5. 🟢 [#14806](https://github.com/open-webui/open-webui/issues/14806) **issue: UI gets stuck in loading state when switching back to conversation with revoked model permissions** *Related because it is another case where a previously working conversation gets stuck in a loading state when returning to it. The trigger differs (permission changes), but the UI failure mode is very similar.* *by ShirasawaSama · `bug`, `confirmed issue`* --- 💡 If your issue is a duplicate, please close it and add any additional details to the existing issue instead. *This comment was generated automatically.* React with 👍 if helpful, 👎 if not.
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Reference: github-starred/open-webui#91123
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