[GH-ISSUE #21054] issue: some requests are blocking (no timeouts, not async) #90106

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GiteaMirror · 2026-05-15T15:10:49-05:00

GiteaMirror commented

2026-05-15 15:10:49 -05:00

Originally created by @jannikstdl on GitHub (Jan 30, 2026).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/21054

Check Existing Issues

I have searched for any existing and/or related issues.
I have searched for any existing and/or related discussions.
I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
I am using the latest version of Open WebUI.

Installation Method

Git Clone

Open WebUI Version

v0.7.2

Ollama Version (if applicable)

No response

Operating System

Kubernetes / Linux

Browser (if applicable)

Chrome

Confirmation

I have read and followed all instructions in README.md.
I am using the latest version of both Open WebUI and Ollama.
I have included the browser console logs.
I have included the Docker container logs.
I have provided every relevant configuration, setting, and environment variable used in my setup.
I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
Start with the initial platform/version/OS and dependencies used,
Specify exact install/launch/configure commands,
List URLs visited, user input (incl. example values/emails/passwords if needed),
Describe all options and toggles enabled or changed,
Include any files or environmental changes,
Identify the expected and actual result at each stage,
Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

HTTP requests to external services (TTS, Images, Pipelines, Ollama, etc.) should fail gracefully with a timeout error when the configured service is unreachable, allowing the UI to remain responsive.

Actual Behavior

When external services are unreachable (e.g., misconfigured URL, service down, network issues), the HTTP requests hang indefinitely because they
have no timeout parameter set. This causes:

The entire UI to hang/freeze
Admin settings pages to become unresponsive
No feedback to the user about what's happening
Server threads/connections to be held open indefinitely

Steps to Reproduce

Open Admin Settings and navigate to the relevant section (e.g. Audio under TTS)
Configure an external (OpenAI) service URL to an unreachable address (e.g., http://10.255.255.1:9999)
Go to the main chat interface and go back to the audio settings.
Try to change it to WebAPI
Result: The page hangs indefinitely with no response

Logs & Screenshots

2026-01-29 17:32:53.947 | DEBUG    | urllib3.connectionpool:_new_conn:241 - Starting new HTTP connection (1): 100.127.170.82:80

Additional Information

No response

Originally created by @jannikstdl on GitHub (Jan 30, 2026). Original GitHub issue: https://github.com/open-webui/open-webui/issues/21054 ### Check Existing Issues - [x] I have searched for any existing and/or related issues. - [x] I have searched for any existing and/or related discussions. - [x] I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!). - [x] I am using the latest version of Open WebUI. ### Installation Method Git Clone ### Open WebUI Version v0.7.2 ### Ollama Version (if applicable) _No response_ ### Operating System Kubernetes / Linux ### Browser (if applicable) Chrome ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior HTTP requests to external services (TTS, Images, Pipelines, Ollama, etc.) should fail gracefully with a timeout error when the configured service is unreachable, allowing the UI to remain responsive. ### Actual Behavior When external services are unreachable (e.g., misconfigured URL, service down, network issues), the HTTP requests hang indefinitely because they have no timeout parameter set. This causes: - The entire UI to hang/freeze - Admin settings pages to become unresponsive - No feedback to the user about what's happening - Server threads/connections to be held open indefinitely ### Steps to Reproduce 1. Open Admin Settings and navigate to the relevant section (e.g. Audio under TTS) 3. Configure an external (OpenAI) service URL to an unreachable address (e.g., http://10.255.255.1:9999) 4. Go to the main chat interface and go back to the audio settings. 5. Try to change it to WebAPI 6. Result: The page hangs indefinitely with no response ### Logs & Screenshots ```bash 2026-01-29 17:32:53.947 | DEBUG | urllib3.connectionpool:_new_conn:241 - Starting new HTTP connection (1): 100.127.170.82:80 ``` ### Additional Information _No response_

GiteaMirror added the bug label 2026-05-15 15:10:49 -05:00

GiteaMirror closed this issue

2026-05-15 15:10:50 -05:00

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Reference: github-starred/open-webui#90106