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Cannot log in #894

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opened 2025-11-11 14:33:10 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2025-11-11 14:33:10 -06:00
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Originally created by @zenithbrew on GitHub (May 11, 2024).

Bug Report

All emails fails

Bug Summary:
Account Activation Pending
Contact Admin for WebUI Access
Your account status is currently pending activation. To access the WebUI, please reach out to the administrator. Admins can manage user statuses from the Admin Panel.

Steps to Reproduce:
Load docker w/ ollama up in ubuntu

Expected Behavior:
should log in

Actual Behavior:
Stuck @

"Account Activation Pending
Contact Admin for WebUI Access
Your account status is currently pending activation. To access the WebUI, please reach out to the administrator. Admins can manage user statuses from the Admin Panel.
"

Environment

Ubuntu latest

Browser:firefox latest

Screenshot from 2024-05-11 15-37-36

Originally created by @zenithbrew on GitHub (May 11, 2024). # Bug Report ## All emails fails **Bug Summary:** Account Activation Pending Contact Admin for WebUI Access Your account status is currently pending activation. To access the WebUI, please reach out to the administrator. Admins can manage user statuses from the Admin Panel. **Steps to Reproduce:** Load docker w/ ollama up in ubuntu **Expected Behavior:** should log in **Actual Behavior:** Stuck @ "Account Activation Pending Contact Admin for WebUI Access Your account status is currently pending activation. To access the WebUI, please reach out to the administrator. Admins can manage user statuses from the Admin Panel. " ## Environment Ubuntu latest Browser:firefox latest ![Screenshot from 2024-05-11 15-37-36](https://github.com/open-webui/open-webui/assets/156859584/6a49cff2-fd65-425a-b44e-6afd32b9b2c1)
GiteaMirror commented 2025-11-11 14:33:11 -06:00
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@silentoplayz commented on GitHub (May 11, 2024):

https://docs.openwebui.com/troubleshooting/

@silentoplayz commented on GitHub (May 11, 2024): https://docs.openwebui.com/troubleshooting/
GiteaMirror commented 2025-11-11 14:33:11 -06:00
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@pasmud commented on GitHub (May 12, 2024):

Go to app/backend/data folder, delete webui.db and restart the app. If in docker do the same and restart the container. ** This will create a new DB, so start with a new admin, account. Other option would be to reset the admin pass according to doc.

@pasmud commented on GitHub (May 12, 2024): Go to app/backend/data folder, delete webui.db and restart the app. If in docker do the same and restart the container. ** This will create a new DB, so start with a new admin, account. Other option would be to reset the admin pass according to doc.
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Reference: github-starred/open-webui#894
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