[GH-ISSUE #16998] issue: SSL cert causes chat to not load #88870

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GiteaMirror · 2026-05-15T13:40:30-05:00

GiteaMirror commented

2026-05-15 13:40:30 -05:00

Originally created by @mbusdie on GitHub (Aug 28, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/16998

Check Existing Issues

I have searched the existing issues and discussions.
I am using the latest version of Open WebUI.

Installation Method

Git Clone

Open WebUI Version

0.6.25

Ollama Version (if applicable)

0.11.7

Operating System

Debian

Browser (if applicable)

All

Confirmation

I have read and followed all instructions in README.md.
I am using the latest version of both Open WebUI and Ollama.
I have included the browser console logs.
I have included the Docker container logs.
I have provided every relevant configuration, setting, and environment variable used in my setup.
I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
Start with the initial platform/version/OS and dependencies used,
Specify exact install/launch/configure commands,
List URLs visited, user input (incl. example values/emails/passwords if needed),
Describe all options and toggles enabled or changed,
Include any files or environmental changes,
Identify the expected and actual result at each stage,
Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

When accessing OpenWebui through Pangolin and Newt, it is expected that the OpenWebui can be accessed via SSL.

Actual Behavior

I am running OpenwebUI locally and then using Pangolin and Newt to access OpenwebUI while I am away from my home network. After updating to the latest version of OpenwebUI and Ollama, when using the SSL cert, the main window spins indefinitely. If I remove the SSl cert, everything works properly.

Before updating to the latest version of OpenwebUI, I used the SSL cert without issue.

Steps to Reproduce

Update to version 0.6.25 of OpenWebUI.
Add a Newt Tunnel through Pangolin
Set up https access
Try to access the https version of OpenWebUI - the main chat window spins indefinitely
When removing the SSL cert everything works properly.

Logs & Screenshots

N/A

Additional Information

N/A

Originally created by @mbusdie on GitHub (Aug 28, 2025). Original GitHub issue: https://github.com/open-webui/open-webui/issues/16998 ### Check Existing Issues - [x] I have searched the existing issues and discussions. - [x] I am using the latest version of Open WebUI. ### Installation Method Git Clone ### Open WebUI Version 0.6.25 ### Ollama Version (if applicable) 0.11.7 ### Operating System Debian ### Browser (if applicable) All ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior When accessing OpenWebui through Pangolin and Newt, it is expected that the OpenWebui can be accessed via SSL. ### Actual Behavior I am running OpenwebUI locally and then using Pangolin and Newt to access OpenwebUI while I am away from my home network. After updating to the latest version of OpenwebUI and Ollama, when using the SSL cert, the main window spins indefinitely. If I remove the SSl cert, everything works properly. Before updating to the latest version of OpenwebUI, I used the SSL cert without issue. ### Steps to Reproduce 1. Update to version 0.6.25 of OpenWebUI. 2. Add a Newt Tunnel through Pangolin 3. Set up https access 4. Try to access the https version of OpenWebUI - the main chat window spins indefinitely 5. When removing the SSL cert everything works properly. ### Logs & Screenshots N/A ### Additional Information N/A

GiteaMirror added the bug label 2026-05-15 13:40:30 -05:00

GiteaMirror closed this issue

2026-05-15 13:40:32 -05:00

GiteaMirror commented

2026-05-15 13:40:33 -05:00

@mbusdie commented on GitHub (Aug 28, 2025):

Updating to 0.6.26 fixed the issue.

@mbusdie commented on GitHub (Aug 28, 2025): Updating to 0.6.26 fixed the issue.

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Reference: github-starred/open-webui#88870