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[GH-ISSUE #8256] Bad Ollama connection causes ui blank and slow loading, need timeout auto #85796
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Reference: github-starred/open-webui#85796
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Originally created by @jwu-sym on GitHub (Jan 2, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/8256
Bug Report
Important Notes
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Contributing: If you encounter an issue, we highly encourage you to submit a pull request or fork the project. We actively work to prevent contributor burnout to maintain the quality and continuity of Open WebUI.
Bug reproducibility: If a bug cannot be reproduced with a
:mainor:devDocker setup, or a pip install with Python 3.11, it may require additional help from the community. In such cases, we will move it to the "issues" Discussions section due to our limited resources. We encourage the community to assist with these issues. Remember, it’s not that the issue doesn’t exist; we need your help!Note: Please remove the notes above when submitting your post. Thank you for your understanding and support!
Installation Method
[Describe the method you used to install the project, e.g., git clone, Docker, pip, etc.]
Environment
Open WebUI Version: [e.g., v0.3.11]
Ollama (if applicable): [e.g., v0.2.0, v0.1.32-rc1]
Operating System: [e.g., Windows 10, macOS Big Sur, Ubuntu 20.04]
Browser (if applicable): [e.g., Chrome 100.0, Firefox 98.0]
Confirmation:
Expected Behavior:
[Describe what you expected to happen.]
Actual Behavior:
[Describe what actually happened.]
Description
Bug Summary:
[Provide a brief but clear summary of the bug]
Reproduction Details
Steps to Reproduce:
[Outline the steps to reproduce the bug. Be as detailed as possible.]
Logs and Screenshots
Browser Console Logs:
RuntimeError: No response returned.
ERROR [open_webui.routers.ollama] Connection error: Cannot connect to host xxxxxxxxxxx:11434 ssl:default [Connect call failed ('xx.xxx.xxx.xxx', 11434)]
ERROR: Exception in ASGI application
| File "/usr/local/lib/python3.11/site-packages/starlette/_utils.py", line 87, in collapse_excgroups
| yield
| File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 190, in call
| async with anyio.create_task_group() as task_group:
| File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 815, in aexit
| raise BaseExceptionGroup(
| ExceptionGroup: unhandled errors in a TaskGroup (1 sub-exception)
+-+---------------- 1 ----------------
| Traceback (most recent call last):
| File "/usr/local/lib/python3.11/site-packages/uvicorn/protocols/http/httptools_impl.py", line 401, in run_asgi
| result = await app( # type: ignore[func-returns-value]
| ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
| File "/usr/local/lib/python3.11/site-packages/uvicorn/middleware/proxy_headers.py", line 70, in call
| return await self.app(scope, receive, send)
| ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
| File "/usr/local/lib/python3.11/site-packages/fastapi/applications.py", line 1054, in call
| await super().call(scope, receive, send)
| File "/usr/local/lib/python3.11/site-packages/starlette/applications.py", line 123, in call
| await self.middleware_stack(scope, receive, send)
| File "/usr/local/lib/python3.11/site-packages/starlette/middleware/errors.py", line 186, in call
| raise exc
| File "/usr/local/lib/python3.11/site-packages/starlette/middleware/errors.py", line 164, in call
| await self.app(scope, receive, _send)
| File "/usr/local/lib/python3.11/site-packages/starlette/middleware/cors.py", line 85, in call
| await self.app(scope, receive, send)
| File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 189, in call
| with collapse_excgroups():
| File "/usr/local/lib/python3.11/contextlib.py", line 158, in exit
| self.gen.throw(typ, value, traceback)
| File "/usr/local/lib/python3.11/site-packages/starlette/_utils.py", line 93, in collapse_excgroups
| raise exc
| File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 191, in call
| response = await self.dispatch_func(request, call_next)
| ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
| File "/app/backend/open_webui/main.py", line 723, in inspect_websocket
| return await call_next(request)
| ^^^^^^^^^^^^^^^^^^^^^^^^
| File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 166, in call_next
| raise RuntimeError("No response returned.")
| RuntimeError: No response returned.
+------------------------------------
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/uvicorn/protocols/http/httptools_impl.py", line 401, in run_asgi
result = await app( # type: ignore[func-returns-value]
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/uvicorn/middleware/proxy_headers.py", line 70, in call
return await self.app(scope, receive, send)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/fastapi/applications.py", line 1054, in call
await super().call(scope, receive, send)
File "/usr/local/lib/python3.11/site-packages/starlette/applications.py", line 123, in call
await self.middleware_stack(scope, receive, send)
File "/usr/local/lib/python3.11/site-packages/starlette/middleware/errors.py", line 186, in call
raise exc
File "/usr/local/lib/python3.11/site-packages/starlette/middleware/errors.py", line 164, in call
await self.app(scope, receive, _send)
File "/usr/local/lib/python3.11/site-packages/starlette/middleware/cors.py", line 85, in call
await self.app(scope, receive, send)
File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 189, in call
with collapse_excgroups():
File "/usr/local/lib/python3.11/contextlib.py", line 158, in exit
self.gen.throw(typ, value, traceback)
File "/usr/local/lib/python3.11/site-packages/starlette/_utils.py", line 93, in collapse_excgroups
raise exc
File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 191, in call
response = await self.dispatch_func(request, call_next)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/app/backend/open_webui/main.py", line 723, in inspect_websocket
return await call_next(request)
^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 166, in call_next
raise RuntimeError("No response returned.")
RuntimeError: No response returned.
Docker Container Logs:
[Include relevant Docker container logs, if applicable]
Screenshots/Screen Recordings (if applicable):
[Attach any relevant screenshots to help illustrate the issue]
Additional Information
[Include any additional details that may help in understanding and reproducing the issue. This could include specific configurations, error messages, or anything else relevant to the bug.]
Note
It's running latest docker image main
If the bug report is incomplete or does not follow the provided instructions, it may not be addressed. Please ensure that you have followed the steps outlined in the README.md and troubleshooting.md documents, and provide all necessary information for us to reproduce and address the issue. Thank you!