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[GH-ISSUE #8104] Network problem behind reverse proxy #85740

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opened 2026-05-15 10:20:21 -05:00 by GiteaMirror · 5 comments
GiteaMirror commented 2026-05-15 10:20:21 -05:00
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Originally created by @N4S4 on GitHub (Dec 26, 2024).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/8104

Hello, thank you for the amazing repo.
I am having an issue since the 0.51 update,
If I access open-webui from local ip everything works as expected. While if i access it from remote behind reverse proxy and start a chat gives me "network problem" error. I can see the model is loaded and start inference but the answer is always the error.

Could someone help me?

Thank you

Screenshot_20241226_082427_Samsung Internet.jpg

Originally created by @N4S4 on GitHub (Dec 26, 2024). Original GitHub issue: https://github.com/open-webui/open-webui/issues/8104 Hello, thank you for the amazing repo. I am having an issue since the 0.51 update, If I access open-webui from local ip everything works as expected. While if i access it from remote behind reverse proxy and start a chat gives me "network problem" error. I can see the model is loaded and start inference but the answer is always the error. Could someone help me? Thank you ![Screenshot_20241226_082427_Samsung Internet.jpg](https://github.com/user-attachments/assets/2e5efd95-4c60-4f78-8b19-21283b9201a4)
GiteaMirror commented 2026-05-15 10:20:22 -05:00
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@galvanoid commented on GitHub (Dec 26, 2024):

Same issue here.

Thx.

UPDATE:

Fix it in my Synology reverse proxy:

image

<!-- gh-comment-id:2562611883 --> @galvanoid commented on GitHub (Dec 26, 2024): Same issue here. Thx. UPDATE: Fix it in my Synology reverse proxy: ![image](https://github.com/user-attachments/assets/98129e5e-6816-4268-ac4b-0e5f99c5d16d)
GiteaMirror commented 2026-05-15 10:20:23 -05:00
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@oldskewlcool commented on GitHub (Dec 26, 2024):

Also confirm this issue. Occurred in v0.5.0 and also still occurring on V0.5.1.

Using reverse proxy with custom header for auth (WEBUI_AUTH_TRUSTED_EMAIL_HEADER=X-User-Email) to avoid local network users needing to log in and nginx for the reverse proxy.

Install via docker and the combined openwebui / ollama image.

Occurs regardless of model used resulting in the installation being non-functional for querying models.

No issues prior to the upgrade to 0.5.0

Additional details that may be helpful:

Network debug show NS_ERROR_WEBSOCKET_CONNECT when trying to GET ws://192.168.1.110/ws/socket.io/?EIO=4&transport=websocket

The connection to ws://192.168.1.110/ws/socket.io/?EIO=4&transport=websocket was interrupted while the page was loading.

Screenshot_2024-12-26_08-00-54

<!-- gh-comment-id:2562660677 --> @oldskewlcool commented on GitHub (Dec 26, 2024): Also confirm this issue. Occurred in v0.5.0 and also still occurring on V0.5.1. Using reverse proxy with custom header for auth (WEBUI_AUTH_TRUSTED_EMAIL_HEADER=X-User-Email) to avoid local network users needing to log in and nginx for the reverse proxy. Install via docker and the combined openwebui / ollama image. Occurs regardless of model used resulting in the installation being non-functional for querying models. No issues prior to the upgrade to 0.5.0 Additional details that may be helpful: Network debug show NS_ERROR_WEBSOCKET_CONNECT when trying to GET ws://192.168.1.110/ws/socket.io/?EIO=4&transport=websocket The connection to ws://192.168.1.110/ws/socket.io/?EIO=4&transport=websocket was interrupted while the page was loading. ![Screenshot_2024-12-26_08-00-54](https://github.com/user-attachments/assets/dbcda860-8734-432d-9cd8-3e327f75d08a)
GiteaMirror commented 2026-05-15 10:20:23 -05:00
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@hasron commented on GitHub (Dec 26, 2024):

I solve the problem using information provided here:
https://github.com/open-webui/open-webui/issues/8074#issuecomment-2562061337

<!-- gh-comment-id:2562763462 --> @hasron commented on GitHub (Dec 26, 2024): I solve the problem using information provided here: https://github.com/open-webui/open-webui/issues/8074#issuecomment-2562061337
GiteaMirror commented 2026-05-15 10:20:24 -05:00
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@N4S4 commented on GitHub (Dec 26, 2024):

Same issue here.

Thx.

UPDATE:

Fix it in my Synology reverse proxy:

image

this fix my issue too, I'll be clsing the issue as is a reverse proxy setup to be modified

<!-- gh-comment-id:2562916051 --> @N4S4 commented on GitHub (Dec 26, 2024): > Same issue here. > > Thx. > > UPDATE: > > Fix it in my Synology reverse proxy: > > ![image](https://private-user-images.githubusercontent.com/33522344/398735331-98129e5e-6816-4268-ac4b-0e5f99c5d16d.png?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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.f-XM4yb8KjNhpU-bBlhSEVVMbFOEMB7RD9z2qz3KNGk) this fix my issue too, I'll be clsing the issue as is a reverse proxy setup to be modified
GiteaMirror commented 2026-05-15 10:20:24 -05:00
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@N4S4 commented on GitHub (Dec 26, 2024):

thank you for the support

<!-- gh-comment-id:2562917808 --> @N4S4 commented on GitHub (Dec 26, 2024): thank you for the support
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Reference: github-starred/open-webui#85740
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