I have searched for any existing and/or related issues.
I have searched for any existing and/or related discussions.
I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
I am using the latest version of Open WebUI.
Installation Method
Docker
Open WebUI Version
latest
Ollama Version (if applicable)
not using
Operating System
Ubuntu 22.0
Browser (if applicable)
firefox,chrome
Confirmation
I have read and followed all instructions in README.md.
I am using the latest version of both Open WebUI and Ollama.
I have included the browser console logs.
I have included the Docker container logs.
I have provided every relevant configuration, setting, and environment variable used in my setup.
I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
Start with the initial platform/version/OS and dependencies used,
Specify exact install/launch/configure commands,
List URLs visited, user input (incl. example values/emails/passwords if needed),
Describe all options and toggles enabled or changed,
Include any files or environmental changes,
Identify the expected and actual result at each stage,
Ensure any reasonably skilled user can follow and hit the same issue.
Expected Behavior
When uploading a knowledge document (.md) the file should start uploading and be processed into the knowledge base.
Actual Behavior
The upload progress shows 0/0 (NaN%) and the upload never starts. The interface stays stuck and the file is never processed.
Steps to Reproduce
Open OpenWebUI
Go to Workspace → Knowledge
Click Upload Folder
Select a folder containing .md files
Upload progress shows 0/0 (NaN%)
Upload never starts
Logs & Screenshots
Additional Information
The issue happens when uploading a folder containing multiple .md files.
Single file upload sometimes works, but folder upload gets stuck at 0/0 (NaN%).
Originally created by @YakupEmreYerli on GitHub (Mar 13, 2026).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/22657
### Check Existing Issues
- [x] I have searched for any existing and/or related issues.
- [x] I have searched for any existing and/or related discussions.
- [x] I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
- [x] I am using the latest version of Open WebUI.
### Installation Method
Docker
### Open WebUI Version
latest
### Ollama Version (if applicable)
not using
### Operating System
Ubuntu 22.0
### Browser (if applicable)
firefox,chrome
### Confirmation
- [x] I have read and followed all instructions in `README.md`.
- [x] I am using the latest version of **both** Open WebUI and Ollama.
- [x] I have included the browser console logs.
- [x] I have included the Docker container logs.
- [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.**
- [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
- [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps:
- Start with the initial platform/version/OS and dependencies used,
- Specify exact install/launch/configure commands,
- List URLs visited, user input (incl. example values/emails/passwords if needed),
- Describe all options and toggles enabled or changed,
- Include any files or environmental changes,
- Identify the expected and actual result at each stage,
- Ensure any reasonably skilled user can follow and hit the same issue.
### Expected Behavior
When uploading a knowledge document (.md) the file should start uploading and be processed into the knowledge base.
### Actual Behavior
The upload progress shows 0/0 (NaN%) and the upload never starts. The interface stays stuck and the file is never processed.
### Steps to Reproduce
1. Open OpenWebUI
2. Go to Workspace → Knowledge
3. Click **Upload Folder**
4. Select a folder containing `.md` files
5. Upload progress shows `0/0 (NaN%)`
6. Upload never starts
### Logs & Screenshots
<img width="417" height="108" alt="Image" src="https://github.com/user-attachments/assets/bf136d77-b0ce-4c2b-adda-f90b4f55d5a9" />
### Additional Information
The issue happens when uploading a folder containing multiple .md files.
Single file upload sometimes works, but folder upload gets stuck at 0/0 (NaN%).
GiteaMirror
added the bug label 2026-05-13 07:07:40 -05:00
@pr-validator-bot commented on GitHub (Mar 13, 2026):
⚠️ Invalid Issue Title
Hey @YakupEmreYerli, please provide a descriptive title for your issue. Titles that are empty, very short (under 10 characters), or generic (like "issue:" or "feat:") make it difficult for volunteer contributors to understand and triage issues.
Please update the title to reflect the content of your issue.
⚠️ Missing Issue Title Prefix
@YakupEmreYerli, your issue title is missing a prefix (e.g., bug:, feat:, docs:).
Please update your issue title to include one of the following prefixes:
bug: Bug report or error you've encountered
feat: Feature request or enhancement suggestion
docs: Documentation issue or improvement request
question: Question about usage or functionality
help: Request for help or support
Example: bug: Login fails when using special characters in password
<!-- gh-comment-id:4058579736 -->
@pr-validator-bot commented on GitHub (Mar 13, 2026):
# ⚠️ Invalid Issue Title
Hey @YakupEmreYerli, please provide a descriptive title for your issue. Titles that are empty, very short (under 10 characters), or generic (like "issue:" or "feat:") make it difficult for volunteer contributors to understand and triage issues.
Please update the title to reflect the content of your issue.
---
# ⚠️ Missing Issue Title Prefix
@YakupEmreYerli, your issue title is missing a prefix (e.g., `bug:`, `feat:`, `docs:`).
Please update your issue title to include one of the following prefixes:
- **bug**: Bug report or error you've encountered
- **feat**: Feature request or enhancement suggestion
- **docs**: Documentation issue or improvement request
- **question**: Question about usage or functionality
- **help**: Request for help or support
Example: `bug: Login fails when using special characters in password`
@YakupEmreYerli commented on GitHub (Mar 13, 2026):
Thanks for the guidance. I found the cause of the issue and it’s now resolved.
The problem was related to the folder I was uploading. It contained files that were not supported by the knowledge uploader, which caused the upload progress to remain stuck at 0/0 (NaN%). After cleaning the folder and keeping only supported document files, the upload started working normally.
Appreciate the help.
<!-- gh-comment-id:4058593841 -->
@YakupEmreYerli commented on GitHub (Mar 13, 2026):
Thanks for the guidance. I found the cause of the issue and it’s now resolved.
The problem was related to the folder I was uploading. It contained files that were not supported by the knowledge uploader, which caused the upload progress to remain stuck at 0/0 (NaN%). After cleaning the folder and keeping only supported document files, the upload started working normally.
Appreciate the help.
Blocking a user prevents them from interacting with repositories, such as opening or commenting on pull requests or issues. Learn more about blocking a user.
Originally created by @YakupEmreYerli on GitHub (Mar 13, 2026).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/22657
Check Existing Issues
Installation Method
Docker
Open WebUI Version
latest
Ollama Version (if applicable)
not using
Operating System
Ubuntu 22.0
Browser (if applicable)
firefox,chrome
Confirmation
README.md.Expected Behavior
When uploading a knowledge document (.md) the file should start uploading and be processed into the knowledge base.
Actual Behavior
The upload progress shows 0/0 (NaN%) and the upload never starts. The interface stays stuck and the file is never processed.
Steps to Reproduce
.mdfiles0/0 (NaN%)Logs & Screenshots
Additional Information
The issue happens when uploading a folder containing multiple .md files.
Single file upload sometimes works, but folder upload gets stuck at 0/0 (NaN%).
@pr-validator-bot commented on GitHub (Mar 13, 2026):
⚠️ Invalid Issue Title
Hey @YakupEmreYerli, please provide a descriptive title for your issue. Titles that are empty, very short (under 10 characters), or generic (like "issue:" or "feat:") make it difficult for volunteer contributors to understand and triage issues.
Please update the title to reflect the content of your issue.
⚠️ Missing Issue Title Prefix
@YakupEmreYerli, your issue title is missing a prefix (e.g.,
bug:,feat:,docs:).Please update your issue title to include one of the following prefixes:
Example:
bug: Login fails when using special characters in password@YakupEmreYerli commented on GitHub (Mar 13, 2026):
bug: Knowledge upload stuck at 0/0 (NaN%) when uploading folder
@YakupEmreYerli commented on GitHub (Mar 13, 2026):
Thanks for the guidance. I found the cause of the issue and it’s now resolved.
The problem was related to the folder I was uploading. It contained files that were not supported by the knowledge uploader, which caused the upload progress to remain stuck at 0/0 (NaN%). After cleaning the folder and keeping only supported document files, the upload started working normally.
Appreciate the help.