I have searched for any existing and/or related issues.
I have searched for any existing and/or related discussions.
I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
I am using the latest version of Open WebUI.
Installation Method
Pip Install
Open WebUI Version
v0.6.26
Ollama Version (if applicable)
0.12.7-3-g0f03e90
Operating System
Win 11
Browser (if applicable)
Firefox 145.0.2
Confirmation
I have read and followed all instructions in README.md.
I am using the latest version of both Open WebUI and Ollama.
I have included the browser console logs.
I have included the Docker container logs.
I have provided every relevant configuration, setting, and environment variable used in my setup.
I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
Start with the initial platform/version/OS and dependencies used,
Specify exact install/launch/configure commands,
List URLs visited, user input (incl. example values/emails/passwords if needed),
Describe all options and toggles enabled or changed,
Include any files or environmental changes,
Identify the expected and actual result at each stage,
Ensure any reasonably skilled user can follow and hit the same issue.
Expected Behavior
Voice mode works properly
Actual Behavior
When downloading the file for whisper, it makes a filepath that is very long and doesnt create the full folder and thus cant continue.
File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.12_3.12.2800.0_x64__qbz5n2kfra8p0\Lib\threading.py", line 1032, in _bootstrap
self._bootstrap_inner()
│ └ <function Thread._bootstrap_inner at 0x000001E32BFEBBA0>
└ <WorkerThread(AnyIO worker thread, started 23368)>
File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.12_3.12.2800.0_x64__qbz5n2kfra8p0\Lib\threading.py", line 1075, in _bootstrap_inner
self.run()
│ └ <function WorkerThread.run at 0x000001E378583100>
└ <WorkerThread(AnyIO worker thread, started 23368)>
File "C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\anyio_backends_asyncio.py", line 976, in run
result = context.run(func, *args)
│ │ │ └ ()
│ │ └ functools.partial(<function transcription at 0x000001E3527AD940>, user=UserModel(id='5c8acdda-1ed0-42a2-b7d6-cf8fb7a17236', n...
│ └ <method 'run' of '_contextvars.Context' objects>
└ <_contextvars.Context object at 0x000001E378E82D80>
File "C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\open_webui\routers\audio.py", line 1202, in transcription
raise HTTPException(
└ <class 'fastapi.exceptions.HTTPException'>
fastapi.exceptions.HTTPException: 400: [ERROR: 500: Error transcribing chunk: Unable to open file 'model.bin' in model 'C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\open_webui\data\cache/whisper/models\models--Systran--faster-whisper-small\snapshots\536b0662742c02347bc0e980a01041f333bce120']`
Additional Information
Easy fix if I could somehow change the install location of the model
Originally created by @BubblePlayzTHEREAL on GitHub (Dec 8, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/19807
### Check Existing Issues
- [x] I have searched for any existing and/or related issues.
- [x] I have searched for any existing and/or related discussions.
- [x] I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
- [x] I am using the latest version of Open WebUI.
### Installation Method
Pip Install
### Open WebUI Version
v0.6.26
### Ollama Version (if applicable)
0.12.7-3-g0f03e90
### Operating System
Win 11
### Browser (if applicable)
Firefox 145.0.2
### Confirmation
- [x] I have read and followed all instructions in `README.md`.
- [x] I am using the latest version of **both** Open WebUI and Ollama.
- [x] I have included the browser console logs.
- [x] I have included the Docker container logs.
- [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.**
- [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
- [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps:
- Start with the initial platform/version/OS and dependencies used,
- Specify exact install/launch/configure commands,
- List URLs visited, user input (incl. example values/emails/passwords if needed),
- Describe all options and toggles enabled or changed,
- Include any files or environmental changes,
- Identify the expected and actual result at each stage,
- Ensure any reasonably skilled user can follow and hit the same issue.
### Expected Behavior
Voice mode works properly
### Actual Behavior
When downloading the file for whisper, it makes a filepath that is very long and doesnt create the full folder and thus cant continue.
Folder made:
C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\open_webui\data\cache\whisper\models\models--Systran--faster-whisper-small\snapshots\536b0662742c02347bc0e98
Folder needed
C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\open_webui\data\cache\whisper\models\models--Systran--faster-whisper-small\snapshots\536b0662742c02347bc0e980a01041f333bce120
### Steps to Reproduce
1. clean windows 11 install
2. install python from ms store
3. install ollama
4. install open-webui from pip
5. install whisper model
### Logs & Screenshots
`Traceback (most recent call last):
File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.12_3.12.2800.0_x64__qbz5n2kfra8p0\Lib\threading.py", line 1032, in _bootstrap
self._bootstrap_inner()
│ └ <function Thread._bootstrap_inner at 0x000001E32BFEBBA0>
└ <WorkerThread(AnyIO worker thread, started 23368)>
File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.12_3.12.2800.0_x64__qbz5n2kfra8p0\Lib\threading.py", line 1075, in _bootstrap_inner
self.run()
│ └ <function WorkerThread.run at 0x000001E378583100>
└ <WorkerThread(AnyIO worker thread, started 23368)>
File "C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\anyio\_backends\_asyncio.py", line 976, in run
result = context.run(func, *args)
│ │ │ └ ()
│ │ └ functools.partial(<function transcription at 0x000001E3527AD940>, user=UserModel(id='5c8acdda-1ed0-42a2-b7d6-cf8fb7a17236', n...
│ └ <method 'run' of '_contextvars.Context' objects>
└ <_contextvars.Context object at 0x000001E378E82D80>
> File "C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\open_webui\routers\audio.py", line 1202, in transcription
raise HTTPException(
└ <class 'fastapi.exceptions.HTTPException'>
fastapi.exceptions.HTTPException: 400: [ERROR: 500: Error transcribing chunk: Unable to open file 'model.bin' in model 'C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\open_webui\data\cache/whisper/models\models--Systran--faster-whisper-small\snapshots\536b0662742c02347bc0e980a01041f333bce120']`
### Additional Information
Easy fix if I could somehow change the install location of the model
GiteaMirror
added the bug label 2026-05-13 05:59:34 -05:00
#18975issue: 500: Internal Error by nurb2kea • Nov 06, 2025 • bug
💡Tips:
If this is a duplicate, please consider closing this issue and adding any additional details to the existing one
If you found a solution in any of these issues, please share it here to help others
This comment was generated automatically by a bot. Please react with a 👍 if this comment was helpful, or a 👎 if it was not.
<!-- gh-comment-id:3624361860 -->
@owui-terminator[bot] commented on GitHub (Dec 8, 2025):
🔍 **Similar Issues Found**
I found some existing issues that might be related to this one. Please check if any of these are duplicates or contain helpful solutions:
1. [#19777](https://github.com/open-webui/open-webui/issues/19777) **issue:**
*by Yaute7 • Dec 05, 2025 • `bug`*
2. [#19740](https://github.com/open-webui/open-webui/issues/19740) **issue: How to pass a file or a file URL when invoking MCP?**
*by gongshaojie12 • Dec 04, 2025 • `bug`*
3. [#19563](https://github.com/open-webui/open-webui/issues/19563) **issue:**
*by naruto7g • Nov 28, 2025 • `bug`*
4. [#19211](https://github.com/open-webui/open-webui/issues/19211) **issue:**
*by Byrnes9 • Nov 16, 2025 • `bug`*
5. [#14767](https://github.com/open-webui/open-webui/issues/14767) **issue:**
*by TheMoye • Jun 07, 2025 • `bug`*
<details>
<summary>Show 5 more related issues</summary>
6. [#19062](https://github.com/open-webui/open-webui/issues/19062) **issue: Attach File From Knowledge Suggestion Window size must increased to properly display filenames**
*by athoik • Nov 09, 2025 • `bug`*
7. [#19496](https://github.com/open-webui/open-webui/issues/19496) **issue: 500 internal server error appears in v0.6.40**
*by cloudtuotuo • Nov 26, 2025 • `bug`*
8. [#14997](https://github.com/open-webui/open-webui/issues/14997) **issue: Long model names and paths are unreadable**
*by mrkrsl • Jun 15, 2025 • `bug`*
9. [#15855](https://github.com/open-webui/open-webui/issues/15855) **issue:**
*by richtong • Jul 19, 2025 • `bug`*
10. [#18975](https://github.com/open-webui/open-webui/issues/18975) **issue: 500: Internal Error**
*by nurb2kea • Nov 06, 2025 • `bug`*
</details>
---
💡 **Tips:**
- If this is a duplicate, please consider closing this issue and adding any additional details to the existing one
- If you found a solution in any of these issues, please share it here to help others
*This comment was generated automatically by a bot.* Please react with a 👍 if this comment was helpful, or a 👎 if it was not.
Does this work if you use WSL2 in the Linux file system?
<!-- gh-comment-id:3624501892 -->
@frenzybiscuit commented on GitHub (Dec 8, 2025):
Is this a OWUI issue or a windows issue, though?
Does this work if you use WSL2 in the Linux file system?
@BubblePlayzTHEREAL commented on GitHub (Dec 8, 2025):
I'm not sure, I did fix it by setting an environment variable after looking through the code a bit thoroughly.
I set WHISPER_MODEL_DIR to C:/whisper and that has since fixed it.
<!-- gh-comment-id:3624518900 -->
@BubblePlayzTHEREAL commented on GitHub (Dec 8, 2025):
I'm not sure, I did fix it by setting an environment variable after looking through the code a bit thoroughly.
I set `WHISPER_MODEL_DIR` to `C:/whisper` and that has since fixed it.
Blocking a user prevents them from interacting with repositories, such as opening or commenting on pull requests or issues. Learn more about blocking a user.
Originally created by @BubblePlayzTHEREAL on GitHub (Dec 8, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/19807
Check Existing Issues
Installation Method
Pip Install
Open WebUI Version
v0.6.26
Ollama Version (if applicable)
0.12.7-3-g0f03e90
Operating System
Win 11
Browser (if applicable)
Firefox 145.0.2
Confirmation
README.md.Expected Behavior
Voice mode works properly
Actual Behavior
When downloading the file for whisper, it makes a filepath that is very long and doesnt create the full folder and thus cant continue.
Folder made:
C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\open_webui\data\cache\whisper\models\models--Systran--faster-whisper-small\snapshots\536b0662742c02347bc0e98
Folder needed
C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\open_webui\data\cache\whisper\models\models--Systran--faster-whisper-small\snapshots\536b0662742c02347bc0e980a01041f333bce120
Steps to Reproduce
Logs & Screenshots
`Traceback (most recent call last):
File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.12_3.12.2800.0_x64__qbz5n2kfra8p0\Lib\threading.py", line 1032, in _bootstrap
self._bootstrap_inner()
│ └ <function Thread._bootstrap_inner at 0x000001E32BFEBBA0>
└ <WorkerThread(AnyIO worker thread, started 23368)>
File "C:\Program Files\WindowsApps\PythonSoftwareFoundation.Python.3.12_3.12.2800.0_x64__qbz5n2kfra8p0\Lib\threading.py", line 1075, in _bootstrap_inner
self.run()
│ └ <function WorkerThread.run at 0x000001E378583100>
└ <WorkerThread(AnyIO worker thread, started 23368)>
File "C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\anyio_backends_asyncio.py", line 976, in run
result = context.run(func, *args)
│ │ │ └ ()
│ │ └ functools.partial(<function transcription at 0x000001E3527AD940>, user=UserModel(id='5c8acdda-1ed0-42a2-b7d6-cf8fb7a17236', n...
│ └ <method 'run' of '_contextvars.Context' objects>
└ <_contextvars.Context object at 0x000001E378E82D80>
fastapi.exceptions.HTTPException: 400: [ERROR: 500: Error transcribing chunk: Unable to open file 'model.bin' in model 'C:\Users\mylap\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.12_qbz5n2kfra8p0\LocalCache\local-packages\Python312\site-packages\open_webui\data\cache/whisper/models\models--Systran--faster-whisper-small\snapshots\536b0662742c02347bc0e980a01041f333bce120']`
Additional Information
Easy fix if I could somehow change the install location of the model
@owui-terminator[bot] commented on GitHub (Dec 8, 2025):
🔍 Similar Issues Found
I found some existing issues that might be related to this one. Please check if any of these are duplicates or contain helpful solutions:
#19777 issue:
by Yaute7 • Dec 05, 2025 •
bug#19740 issue: How to pass a file or a file URL when invoking MCP?
by gongshaojie12 • Dec 04, 2025 •
bug#19563 issue:
by naruto7g • Nov 28, 2025 •
bug#19211 issue:
by Byrnes9 • Nov 16, 2025 •
bug#14767 issue:
by TheMoye • Jun 07, 2025 •
bugShow 5 more related issues
#19062 issue: Attach File From Knowledge Suggestion Window size must increased to properly display filenames
by athoik • Nov 09, 2025 •
bug#19496 issue: 500 internal server error appears in v0.6.40
by cloudtuotuo • Nov 26, 2025 •
bug#14997 issue: Long model names and paths are unreadable
by mrkrsl • Jun 15, 2025 •
bug#15855 issue:
by richtong • Jul 19, 2025 •
bug#18975 issue: 500: Internal Error
by nurb2kea • Nov 06, 2025 •
bug💡 Tips:
This comment was generated automatically by a bot. Please react with a 👍 if this comment was helpful, or a 👎 if it was not.
@frenzybiscuit commented on GitHub (Dec 8, 2025):
Is this a OWUI issue or a windows issue, though?
Does this work if you use WSL2 in the Linux file system?
@BubblePlayzTHEREAL commented on GitHub (Dec 8, 2025):
I'm not sure, I did fix it by setting an environment variable after looking through the code a bit thoroughly.
I set
WHISPER_MODEL_DIRtoC:/whisperand that has since fixed it.