I have searched for any existing and/or related issues.
I have searched for any existing and/or related discussions.
I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
I am using the latest version of Open WebUI.
Installation Method
Docker
Open WebUI Version
v0.6.40
Ollama Version (if applicable)
No response
Operating System
macOS Sonoma
Browser (if applicable)
Edge
Confirmation
I have read and followed all instructions in README.md.
I am using the latest version of both Open WebUI and Ollama.
I have included the browser console logs.
I have included the Docker container logs.
I have provided every relevant configuration, setting, and environment variable used in my setup.
I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
Start with the initial platform/version/OS and dependencies used,
Specify exact install/launch/configure commands,
List URLs visited, user input (incl. example values/emails/passwords if needed),
Describe all options and toggles enabled or changed,
Include any files or environmental changes,
Identify the expected and actual result at each stage,
Ensure any reasonably skilled user can follow and hit the same issue.
Expected Behavior
Miner U Cloud service normal parsing documents into knowledge base
Actual Behavior
Configure Miner U cloud service, and the document parsing error!
500: Error downloading results: HTTPSConnectionPool(host='cdn-mineru.openxlab.org.cn', port=443): Max retries exceeded with url: /pdf/2025-11-27/78b8d7da-f286-4054-9994-fec54dd04c9f.zip (Caused by SSLError(SSLEOFError(8, '[SSL: UNEXPECTED_EOF_WHILE_READING] EOF occurred in violation of protocol (_ssl.c:1016)')))
Originally created by @yamazakitouma on GitHub (Nov 27, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/19535
### Check Existing Issues
- [x] I have searched for any existing and/or related issues.
- [x] I have searched for any existing and/or related discussions.
- [x] I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
- [x] I am using the latest version of Open WebUI.
### Installation Method
Docker
### Open WebUI Version
v0.6.40
### Ollama Version (if applicable)
_No response_
### Operating System
macOS Sonoma
### Browser (if applicable)
Edge
### Confirmation
- [x] I have read and followed all instructions in `README.md`.
- [x] I am using the latest version of **both** Open WebUI and Ollama.
- [x] I have included the browser console logs.
- [x] I have included the Docker container logs.
- [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.**
- [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
- [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps:
- Start with the initial platform/version/OS and dependencies used,
- Specify exact install/launch/configure commands,
- List URLs visited, user input (incl. example values/emails/passwords if needed),
- Describe all options and toggles enabled or changed,
- Include any files or environmental changes,
- Identify the expected and actual result at each stage,
- Ensure any reasonably skilled user can follow and hit the same issue.
### Expected Behavior
Miner U Cloud service normal parsing documents into knowledge base
### Actual Behavior
Configure Miner U cloud service, and the document parsing error!
500: Error downloading results: HTTPSConnectionPool(host='cdn-mineru.openxlab.org.cn', port=443): Max retries exceeded with url: /pdf/2025-11-27/78b8d7da-f286-4054-9994-fec54dd04c9f.zip (Caused by SSLError(SSLEOFError(8, '[SSL: UNEXPECTED_EOF_WHILE_READING] EOF occurred in violation of protocol (_ssl.c:1016)')))
### Steps to Reproduce
1. Configure Miner U cloud service link, API address https://mineru.net/api/v4
2. Parameters remain unchanged, defaulting to "{}".
3. Upload a PDF image to the knowledge base.
4. Error occurred
### Logs & Screenshots
<img width="3308" height="2786" alt="Image" src="https://github.com/user-attachments/assets/65ffd5c4-4ebd-496a-a2b1-47b29e95ed08" />
<img width="3308" height="2786" alt="Image" src="https://github.com/user-attachments/assets/4e947df8-8ac4-4449-86b5-61ea0c1aa839" />
### Additional Information
_No response_
GiteaMirror
added the bug label 2026-05-13 05:52:40 -05:00
Blocking a user prevents them from interacting with repositories, such as opening or commenting on pull requests or issues. Learn more about blocking a user.
Originally created by @yamazakitouma on GitHub (Nov 27, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/19535
Check Existing Issues
Installation Method
Docker
Open WebUI Version
v0.6.40
Ollama Version (if applicable)
No response
Operating System
macOS Sonoma
Browser (if applicable)
Edge
Confirmation
README.md.Expected Behavior
Miner U Cloud service normal parsing documents into knowledge base
Actual Behavior
Configure Miner U cloud service, and the document parsing error!
500: Error downloading results: HTTPSConnectionPool(host='cdn-mineru.openxlab.org.cn', port=443): Max retries exceeded with url: /pdf/2025-11-27/78b8d7da-f286-4054-9994-fec54dd04c9f.zip (Caused by SSLError(SSLEOFError(8, '[SSL: UNEXPECTED_EOF_WHILE_READING] EOF occurred in violation of protocol (_ssl.c:1016)')))
Steps to Reproduce
Logs & Screenshots
Additional Information
No response