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issue: 500: Internal Error #6848

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opened 2025-11-11 17:07:35 -06:00 by GiteaMirror · 5 comments
GiteaMirror commented 2025-11-11 17:07:35 -06:00
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Originally created by @nurb2kea on GitHub (Nov 6, 2025).

Check Existing Issues

  • I have searched for any existing and/or related issues.
  • I have searched for any existing and/or related discussions.
  • I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
  • I am using the latest version of Open WebUI.

Installation Method

Git Clone

Open WebUI Version

v0.6.35

Ollama Version (if applicable)

Version 0.12.10 (0.12.10)

Operating System

latest MacOS Tahoe

Browser (if applicable)

brave browser

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have provided every relevant configuration, setting, and environment variable used in my setup.
  • I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
  • I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
  • Start with the initial platform/version/OS and dependencies used,
  • Specify exact install/launch/configure commands,
  • List URLs visited, user input (incl. example values/emails/passwords if needed),
  • Describe all options and toggles enabled or changed,
  • Include any files or environmental changes,
  • Identify the expected and actual result at each stage,
  • Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

to work as usual after the update

Actual Behavior

500: Internal Error when opening.
Was working a minute ago!

Steps to Reproduce

#!/bin/bash

Activate conda base environment

source ~/miniforge3/bin/activate base

Kill existing Open WebUI processes

#~/stop-openwebui.sh

pip install --upgrade open-webui

conda deactivate

~/stop-openwebui.sh
~/start-openwebui.sh

Logs & Screenshots

500: Internal Error

Additional Information

As you can see I use this miniforge3 setup to run openwebui with it's python.
Works fine until this update.

Originally created by @nurb2kea on GitHub (Nov 6, 2025). ### Check Existing Issues - [x] I have searched for any existing and/or related issues. - [x] I have searched for any existing and/or related discussions. - [x] I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!). - [x] I am using the latest version of Open WebUI. ### Installation Method Git Clone ### Open WebUI Version v0.6.35 ### Ollama Version (if applicable) Version 0.12.10 (0.12.10) ### Operating System latest MacOS Tahoe ### Browser (if applicable) brave browser ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [ ] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior to work as usual after the update ### Actual Behavior 500: Internal Error when opening. Was working a minute ago! ### Steps to Reproduce #!/bin/bash # Activate conda base environment source ~/miniforge3/bin/activate base # Kill existing Open WebUI processes #~/stop-openwebui.sh pip install --upgrade open-webui conda deactivate ~/stop-openwebui.sh ~/start-openwebui.sh ### Logs & Screenshots 500: Internal Error ### Additional Information As you can see I use this miniforge3 setup to run openwebui with it's python. Works fine until this update.
GiteaMirror added the bug label 2025-11-11 17:07:35 -06:00
GiteaMirror commented 2025-11-11 17:07:36 -06:00
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@nurb2kea commented on GitHub (Nov 6, 2025):

openwebui.log

@nurb2kea commented on GitHub (Nov 6, 2025): [openwebui.log](https://github.com/user-attachments/files/23401083/openwebui.log)
GiteaMirror commented 2025-11-11 17:07:36 -06:00
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@MichalRIcar commented on GitHub (Nov 6, 2025):

Updated to the latest version 0.6.35 just now and → the server responded with a status of 502 ()
reverted back to 0.6.34 and works

@MichalRIcar commented on GitHub (Nov 6, 2025): Updated to the latest version 0.6.35 just now and → the server responded with a status of 502 () reverted back to 0.6.34 and works
GiteaMirror commented 2025-11-11 17:07:37 -06:00
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@krijonk commented on GitHub (Nov 6, 2025):

same here, server status 502

I even tried doing a fresh installation thinking the updating was the cause of problem, but fresh install has same 502 error.

@krijonk commented on GitHub (Nov 6, 2025): same here, server status 502 I even tried doing a fresh installation thinking the updating was the cause of problem, but fresh install has same 502 error.
GiteaMirror commented 2025-11-11 17:07:37 -06:00
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@Classic298 commented on GitHub (Nov 6, 2025):

Based on the provided logs by OP, this is definitely a duplicate of https://github.com/open-webui/open-webui/issues/18973

Fix is easy: pip install -U open-webui firecrawl

And new version 0.6.36 already OTW.

@Classic298 commented on GitHub (Nov 6, 2025): Based on the provided logs by OP, this is definitely a duplicate of https://github.com/open-webui/open-webui/issues/18973 Fix is easy: pip install -U open-webui firecrawl And new version 0.6.36 already OTW.
GiteaMirror commented 2025-11-11 17:07:37 -06:00
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@nurb2kea commented on GitHub (Nov 6, 2025):

Can confirm working with new version 0.6.36 update.
Thanks a lot!

@nurb2kea commented on GitHub (Nov 6, 2025): Can confirm working with new version 0.6.36 update. Thanks a lot!
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Reference: github-starred/open-webui#6848
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