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issue: OpenWebUI Not working without internet, even if set offline mode on #6514
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Originally created by @SaraDark on GitHub (Sep 26, 2025).
Open WebUI Version
0.6.31
Operating System
Docker official image
OpenWebUI Not working without internet, even if set offline mode on
WARNING: Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f3252a2c8d0>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution')': /simple/html2text/
webiste not starting, after long time page start but cannot log into website
The email or password provided is incorrect. Please check for typos and try logging in again.
2025-09-27 00:33:25.644 | INFO | open_webui.models.auths:authenticate_user:126 - authenticate_user: xxx@xxx.xx
2025-09-27 00:28:20.360 | ERROR | open_webui.utils.plugin:install_tool_and_function_dependencies:270 - Error installing requirements: Command '['/usr/local/bin/python3', '-m', 'pip', 'install', 'requests', 'urllib3', 'pydantic', 'html2text', 'tiktoken']' returned non-zero exit status 1.
ERROR: No matching distribution found for html2text
2025-09-27 00:28:20.360 | ERROR | open_webui.utils.plugin:install_frontmatter_requirements:237 - Error installing packages: requests urllib3 pydantic html2text tiktoken
WARNING: Retrying (Retry(total=4, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f3252a271d0>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution')': /simple/html2text/
WARNING: Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f3252a2c8d0>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution')': /simple/html2text/
Logs & Screenshots
INFO [open_webui.env] 'RAG_FULL_CONTEXT' loaded from the latest database entry
INFO [open_webui.env] 'RAG_ALLOWED_FILE_EXTENSIONS' loaded from the latest database entry
INFO [open_webui.env] 'RAG_EMBEDDING_ENGINE' loaded from the latest database entry
INFO [open_webui.env] 'PDF_EXTRACT_IMAGES' loaded from the latest database entry
INFO [open_webui.env] 'RAG_EMBEDDING_MODEL' loaded from the latest database entry
INFO [open_webui.env] Embedding model set: nomic-embed-text:latest
INFO [open_webui.env] 'RAG_EMBEDDING_BATCH_SIZE' loaded from the latest database entry
INFO [open_webui.env] 'RAG_RERANKING_ENGINE' loaded from the latest database entry
INFO [open_webui.env] 'RAG_RERANKING_MODEL' loaded from the latest database entry
INFO [open_webui.env] 'RAG_EXTERNAL_RERANKER_URL' loaded from the latest database entry
INFO [open_webui.env] 'RAG_EXTERNAL_RERANKER_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'RAG_TEXT_SPLITTER' loaded from the latest database entry
INFO [open_webui.env] 'CHUNK_SIZE' loaded from the latest database entry
INFO [open_webui.env] 'CHUNK_OVERLAP' loaded from the latest database entry
INFO [open_webui.env] 'RAG_TEMPLATE' loaded from the latest database entry
INFO [open_webui.env] 'RAG_OPENAI_API_BASE_URL' loaded from the latest database entry
INFO [open_webui.env] 'RAG_OPENAI_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'RAG_AZURE_OPENAI_BASE_URL' loaded from the latest database entry
INFO [open_webui.env] 'RAG_AZURE_OPENAI_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'RAG_AZURE_OPENAI_API_VERSION' loaded from the latest database entry
INFO [open_webui.env] 'RAG_OLLAMA_BASE_URL' loaded from the latest database entry
INFO [open_webui.env] 'RAG_OLLAMA_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'YOUTUBE_LOADER_LANGUAGE' loaded from the latest database entry
INFO [open_webui.env] 'YOUTUBE_LOADER_PROXY_URL' loaded from the latest database entry
INFO [open_webui.env] 'ENABLE_WEB_SEARCH' loaded from the latest database entry
INFO [open_webui.env] 'WEB_SEARCH_ENGINE' loaded from the latest database entry
INFO [open_webui.env] 'BYPASS_WEB_SEARCH_EMBEDDING_AND_RETRIEVAL' loaded from the latest database entry
INFO [open_webui.env] 'BYPASS_WEB_SEARCH_WEB_LOADER' loaded from the latest database entry
INFO [open_webui.env] 'WEB_SEARCH_RESULT_COUNT' loaded from the latest database entry
INFO [open_webui.env] 'WEB_SEARCH_DOMAIN_FILTER_LIST' loaded from the latest database entry
INFO [open_webui.env] 'WEB_SEARCH_CONCURRENT_REQUESTS' loaded from the latest database entry
INFO [open_webui.env] 'WEB_LOADER_ENGINE' loaded from the latest database entry
INFO [open_webui.env] 'WEB_LOADER_CONCURRENT_REQUESTS' loaded from the latest database entry
INFO [open_webui.env] 'ENABLE_WEB_LOADER_SSL_VERIFICATION' loaded from the latest database entry
INFO [open_webui.env] 'WEB_SEARCH_TRUST_ENV' loaded from the latest database entry
INFO [open_webui.env] 'OLLAMA_CLOUD_WEB_SEARCH_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'SEARXNG_QUERY_URL' loaded from the latest database entry
INFO [open_webui.env] 'YACY_QUERY_URL' loaded from the latest database entry
INFO [open_webui.env] 'YACY_USERNAME' loaded from the latest database entry
INFO [open_webui.env] 'YACY_PASSWORD' loaded from the latest database entry
INFO [open_webui.env] 'GOOGLE_PSE_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'GOOGLE_PSE_ENGINE_ID' loaded from the latest database entry
INFO [open_webui.env] 'BRAVE_SEARCH_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'KAGI_SEARCH_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'MOJEEK_SEARCH_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'BOCHA_SEARCH_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'SERPSTACK_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'SERPSTACK_HTTPS' loaded from the latest database entry
INFO [open_webui.env] 'SERPER_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'SERPLY_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'JINA_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'SEARCHAPI_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'SEARCHAPI_ENGINE' loaded from the latest database entry
INFO [open_webui.env] 'SERPAPI_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'SERPAPI_ENGINE' loaded from the latest database entry
INFO [open_webui.env] 'BING_SEARCH_V7_ENDPOINT' loaded from the latest database entry
INFO [open_webui.env] 'BING_SEARCH_V7_SUBSCRIPTION_KEY' loaded from the latest database entry
INFO [open_webui.env] 'EXA_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'PERPLEXITY_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'PERPLEXITY_MODEL' loaded from the latest database entry
INFO [open_webui.env] 'PERPLEXITY_SEARCH_CONTEXT_USAGE' loaded from the latest database entry
INFO [open_webui.env] 'SOUGOU_API_SID' loaded from the latest database entry
INFO [open_webui.env] 'SOUGOU_API_SK' loaded from the latest database entry
INFO [open_webui.env] 'TAVILY_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'TAVILY_EXTRACT_DEPTH' loaded from the latest database entry
INFO [open_webui.env] 'PLAYWRIGHT_WS_URL' loaded from the latest database entry
INFO [open_webui.env] 'PLAYWRIGHT_TIMEOUT' loaded from the latest database entry
INFO [open_webui.env] 'FIRECRAWL_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'FIRECRAWL_API_BASE_URL' loaded from the latest database entry
INFO [open_webui.env] 'EXTERNAL_WEB_SEARCH_URL' loaded from the latest database entry
INFO [open_webui.env] 'EXTERNAL_WEB_SEARCH_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'EXTERNAL_WEB_LOADER_URL' loaded from the latest database entry
INFO [open_webui.env] 'EXTERNAL_WEB_LOADER_API_KEY' loaded from the latest database entry
INFO [open_webui.env] 'ENABLE_LDAP' loaded from the latest database entry
WARNI [langchain_community.utils.user_agent] USER_AGENT environment variable not set, consider setting it to identify your requests.
INFO: Started server process [1]
INFO: Waiting for application startup.
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v0.6.31 - building the best AI user interface.
https://github.com/open-webui/open-webui
2025-09-27 00:25:19.763 | INFO | open_webui.utils.logger:start_logger:162 - GLOBAL_LOG_LEVEL: INFO
2025-09-27 00:25:19.763 | INFO | open_webui.main:lifespan:553 - Installing external dependencies of functions and tools...
2025-09-27 00:25:19.834 | INFO | open_webui.utils.plugin:install_frontmatter_requirements:229 - Installing requirements: requests urllib3 pydantic html2text tiktoken
Requirement already satisfied: requests in /usr/local/lib/python3.11/site-packages (2.32.5)
Requirement already satisfied: urllib3 in /usr/local/lib/python3.11/site-packages (2.5.0)
Requirement already satisfied: pydantic in /usr/local/lib/python3.11/site-packages (2.11.7)
WARNING: Retrying (Retry(total=4, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f3252a271d0>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution')': /simple/html2text/
WARNING: Retrying (Retry(total=3, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f3252a26690>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution')': /simple/html2text/
WARNING: Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f3252a27750>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution')': /simple/html2text/
WARNING: Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'NewConnectionError('<pip._vendor.urllib3.connection.HTTPSConnection object at 0x7f3252a27e50>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution')': /simple/html2text/
@tjbck commented on GitHub (Sep 26, 2025):
If your custom tools/functions require additional dependencies, it'll need internet access.