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issue: Can't login after reinstalling open-webui and recovering db #6227

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opened 2025-11-11 16:48:38 -06:00 by GiteaMirror · 0 comments
GiteaMirror commented 2025-11-11 16:48:38 -06:00
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Originally created by @philippmkoch on GitHub (Aug 27, 2025).

Check Existing Issues

  • I have searched the existing issues and discussions.
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

0.6.25

Ollama Version (if applicable)

No response

Operating System

macOS 15.6.1

Browser (if applicable)

No response

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have provided every relevant configuration, setting, and environment variable used in my setup.
  • I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
  • I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
  • Start with the initial platform/version/OS and dependencies used,
  • Specify exact install/launch/configure commands,
  • List URLs visited, user input (incl. example values/emails/passwords if needed),
  • Describe all options and toggles enabled or changed,
  • Include any files or environmental changes,
  • Identify the expected and actual result at each stage,
  • Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

Successful login with admin-account

Actual Behavior

I am experiencing a critical issue with Open WebUI (0.6.25). Initially, the application crashed unexpectedly. After restarting the docker container, I was unable to access the backend. I then proceeded to reinstall Open WebUI using Docker (docker-compose) with Docker Desktop (4.44.3 (202357) on my Mac (macOS 15.6.1), but this did not resolve the issue.

Following the unsuccessful reinstallation, I recovered all data and the database via Time Machine. Unfortunately, this also did not solve the problem. Currently, I can see the login screen, but I am unable to log in.

I am now receiving the following error:
'The email or password provided is incorrect. Please check for typos and try logging in again.'

Steps to Reproduce

  1. Start Open WebUI (0.6.25).
  2. Experience an unexpected application crash.
  3. Restart the docker container.
  4. Attempt to access the backend (unsuccessful).
  5. Reinstall Open WebUI using Docker (docker-compose) with Docker Desktop (4.44.3 (202357)) on macOS 15.6.1.
  6. Attempt to access the backend again (issue persists).
  7. Recover all data and the database using Time Machine.
  8. Open the application and reach the login screen.
  9. Attempt to log in and receive the error: 'The email or password provided is incorrect. Please check for typos and try logging in again.'

Logs & Screenshots

Additionally, I see the following data in the docker-desktop-logs:
2025-08-26 22:59:49.595 | INFO | open_webui.models.auths:authenticate_user:126 - authenticate_user: xxxxxx@xxxxxx.xxx
2025-08-26 22:59:49.597 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - xxx.xx.xx.xx:x - "POST /api/v1/auths/signin HTTP/1.1" 40

Additional Information

I also tried to log in with a normal user-account and I'm getting the same error, and in this instance, the authenticate_user in the logs is the same as if I try to log in with the admin-account. I also tried to change the password as mentioned in the troubleshooting details but without any success.

Originally created by @philippmkoch on GitHub (Aug 27, 2025). ### Check Existing Issues - [x] I have searched the existing issues and discussions. - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version 0.6.25 ### Ollama Version (if applicable) _No response_ ### Operating System macOS 15.6.1 ### Browser (if applicable) _No response_ ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior Successful login with admin-account ### Actual Behavior I am experiencing a critical issue with **Open WebUI (0.6.25)**. Initially, the application crashed unexpectedly. After restarting the docker container, I was unable to access the backend. I then proceeded to reinstall Open WebUI using **Docker (docker-compose)** with **Docker Desktop (4.44.3 (202357)** on my **Mac (macOS 15.6.1)**, but this did not resolve the issue. Following the unsuccessful reinstallation, I recovered all data and the database via Time Machine. Unfortunately, this also did not solve the problem. Currently, I can see the login screen, but I am unable to log in. **I am now receiving the following error:** 'The email or password provided is incorrect. Please check for typos and try logging in again.' ### Steps to Reproduce 1. Start Open WebUI (0.6.25). 2. Experience an unexpected application crash. 3. Restart the docker container. 4. Attempt to access the backend (unsuccessful). 5. Reinstall Open WebUI using Docker (docker-compose) with Docker Desktop (4.44.3 (202357)) on macOS 15.6.1. 6. Attempt to access the backend again (issue persists). 7. Recover all data and the database using Time Machine. 8. Open the application and reach the login screen. 9. Attempt to log in and receive the error: 'The email or password provided is incorrect. Please check for typos and try logging in again.' ### Logs & Screenshots **Additionally, I see the following data in the docker-desktop-logs:** 2025-08-26 22:59:49.595 | INFO | open_webui.models.auths:authenticate_user:126 - authenticate_user: xxxxxx@xxxxxx.xxx 2025-08-26 22:59:49.597 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - xxx.xx.xx.xx:x - "POST /api/v1/auths/signin HTTP/1.1" 40 ### Additional Information I also tried to log in with a normal user-account and I'm getting the same error, and in this instance, the authenticate_user in the logs is the same as if I try to log in with the admin-account. I also tried to change the password as mentioned in the troubleshooting details but without any success.
GiteaMirror added the bug label 2025-11-11 16:48:38 -06:00
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Reference: github-starred/open-webui#6227
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