I have searched for any existing and/or related issues.
I have searched for any existing and/or related discussions.
I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
I am using the latest version of Open WebUI.
Installation Method
Docker
Open WebUI Version
0.9.2
Ollama Version (if applicable)
No response
Operating System
Ubuntu 24.04
Browser (if applicable)
No response
Confirmation
I have read and followed all instructions in README.md.
I am using the latest version of both Open WebUI and Ollama.
I have included the browser console logs.
I have included the Docker container logs.
I have provided every relevant configuration, setting, and environment variable used in my setup.
I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
Start with the initial platform/version/OS and dependencies used,
Specify exact install/launch/configure commands,
List URLs visited, user input (incl. example values/emails/passwords if needed),
Describe all options and toggles enabled or changed,
Include any files or environmental changes,
Identify the expected and actual result at each stage,
Ensure any reasonably skilled user can follow and hit the same issue.
Expected Behavior
See the text when pressing on uploaded pdf in Knowledge.
Actual Behavior
Nonsense on pdf preview
Steps to Reproduce
Upload this pdf to knowledge
Click on it to preview
Originally created by @AIWintermuteAI on GitHub (May 2, 2026).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/24321
### Check Existing Issues
- [x] I have searched for any existing and/or related issues.
- [x] I have searched for any existing and/or related discussions.
- [x] I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
- [x] I am using the latest version of Open WebUI.
### Installation Method
Docker
### Open WebUI Version
0.9.2
### Ollama Version (if applicable)
_No response_
### Operating System
Ubuntu 24.04
### Browser (if applicable)
_No response_
### Confirmation
- [x] I have read and followed all instructions in `README.md`.
- [x] I am using the latest version of **both** Open WebUI and Ollama.
- [x] I have included the browser console logs.
- [x] I have included the Docker container logs.
- [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.**
- [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
- [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps:
- Start with the initial platform/version/OS and dependencies used,
- Specify exact install/launch/configure commands,
- List URLs visited, user input (incl. example values/emails/passwords if needed),
- Describe all options and toggles enabled or changed,
- Include any files or environmental changes,
- Identify the expected and actual result at each stage,
- Ensure any reasonably skilled user can follow and hit the same issue.
### Expected Behavior
See the text when pressing on uploaded pdf in Knowledge.
### Actual Behavior
Nonsense on pdf preview
### Steps to Reproduce
Upload this pdf to knowledge
Click on it to preview
[Creatine is a Conditionally Essential Nutrient in Chronic Kidney Disease_ A Hypothesis and Narrative Literature Review - nutrients-11-01044.pdf](https://github.com/user-attachments/files/27308212/Creatine.is.a.Conditionally.Essential.Nutrient.in.Chronic.Kidney.Disease_.A.Hypothesis.and.Narrative.Literature.Review.-.nutrients-11-01044.pdf)
### Logs & Screenshots
<img width="1361" height="827" alt="Image" src="https://github.com/user-attachments/assets/97900e8e-f1fb-4537-9ec1-540e96b32998" />
### Additional Information
_No response_
GiteaMirror
added the bug label 2026-05-06 00:29:28 -05:00
@owui-terminator[bot] commented on GitHub (May 2, 2026):
🔍Similar Issues Found
I found some existing issues that might be related. Please check if any of these are duplicates or contain helpful solutions:
#24149issue: PDFViewer is rendering all PDF's as image - Search on PDF's gone by athoik · bug
#22458issue: PDF parsing with /filter error by MarceloMassarente · bug
#21726issue: RAG duplication when view_knowledge_file tool is used by susmitds · bug
#21567issue: Web retrieval cannot load PDF documents by erhhung · bug
#14715issue: Garbled text appears when exporting to PDF by gongshaojie12 · bug
💡 If this is a duplicate, consider closing it and adding details to the existing issue.
This comment was generated automatically. React with 👍 if helpful, 👎 if not.
<!-- gh-comment-id:4364683505 -->
@owui-terminator[bot] commented on GitHub (May 2, 2026):
🔍 **Similar Issues Found**
I found some existing issues that might be related. Please check if any of these are duplicates or contain helpful solutions:
1. [#24149](https://github.com/open-webui/open-webui/issues/24149) **issue: PDFViewer is rendering all PDF's as image - Search on PDF's gone**
*by athoik · `bug`*
2. [#22458](https://github.com/open-webui/open-webui/issues/22458) **issue: PDF parsing with /filter error**
*by MarceloMassarente · `bug`*
3. [#21726](https://github.com/open-webui/open-webui/issues/21726) **issue: RAG duplication when view_knowledge_file tool is used**
*by susmitds · `bug`*
4. [#21567](https://github.com/open-webui/open-webui/issues/21567) **issue: Web retrieval cannot load PDF documents**
*by erhhung · `bug`*
5. [#14715](https://github.com/open-webui/open-webui/issues/14715) **issue: Garbled text appears when exporting to PDF**
*by gongshaojie12 · `bug`*
---
💡 If this is a duplicate, consider closing it and adding details to the existing issue.
*This comment was generated automatically.* React with 👍 if helpful, 👎 if not.
@AIWintermuteAI commented on GitHub (May 3, 2026):
Default
It looks like it might depend on PDF file, since this particular one has issue, while another one does not.
<!-- gh-comment-id:4365886568 -->
@AIWintermuteAI commented on GitHub (May 3, 2026):
Default
<img width="1464" height="917" alt="Image" src="https://github.com/user-attachments/assets/a3c2dcb8-f9b0-4e41-9e9f-5cf2701ef1d7" />
It looks like it might depend on PDF file, since this particular one has issue, while another one does not.
Parser issue, we'd recommend swapping out to a different content extraction engine.
<!-- gh-comment-id:4373036294 -->
@tjbck commented on GitHub (May 4, 2026):
Parser issue, we'd recommend swapping out to a different content extraction engine.
Blocking a user prevents them from interacting with repositories, such as opening or commenting on pull requests or issues. Learn more about blocking a user.
Originally created by @AIWintermuteAI on GitHub (May 2, 2026).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/24321
Check Existing Issues
Installation Method
Docker
Open WebUI Version
0.9.2
Ollama Version (if applicable)
No response
Operating System
Ubuntu 24.04
Browser (if applicable)
No response
Confirmation
README.md.Expected Behavior
See the text when pressing on uploaded pdf in Knowledge.
Actual Behavior
Nonsense on pdf preview
Steps to Reproduce
Upload this pdf to knowledge
Click on it to preview
Creatine is a Conditionally Essential Nutrient in Chronic Kidney Disease_ A Hypothesis and Narrative Literature Review - nutrients-11-01044.pdf
Logs & Screenshots
Additional Information
No response
@owui-terminator[bot] commented on GitHub (May 2, 2026):
🔍 Similar Issues Found
I found some existing issues that might be related. Please check if any of these are duplicates or contain helpful solutions:
#24149 issue: PDFViewer is rendering all PDF's as image - Search on PDF's gone
by athoik ·
bug#22458 issue: PDF parsing with /filter error
by MarceloMassarente ·
bug#21726 issue: RAG duplication when view_knowledge_file tool is used
by susmitds ·
bug#21567 issue: Web retrieval cannot load PDF documents
by erhhung ·
bug#14715 issue: Garbled text appears when exporting to PDF
by gongshaojie12 ·
bug💡 If this is a duplicate, consider closing it and adding details to the existing issue.
This comment was generated automatically. React with 👍 if helpful, 👎 if not.
@AIWintermuteAI commented on GitHub (May 3, 2026):
Thanks bot, but no, none of these are similar.
@Classic298 commented on GitHub (May 3, 2026):
What is your document extraction engine
@AIWintermuteAI commented on GitHub (May 3, 2026):
Default
It looks like it might depend on PDF file, since this particular one has issue, while another one does not.
@tjbck commented on GitHub (May 4, 2026):
Parser issue, we'd recommend swapping out to a different content extraction engine.