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issue: Global Tool Server is only Visible to Admin That Created It #5847

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opened 2025-11-11 16:35:44 -06:00 by GiteaMirror · 11 comments
GiteaMirror commented 2025-11-11 16:35:44 -06:00
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Originally created by @17jmumford on GitHub (Jul 23, 2025).

Check Existing Issues

  • I have searched the existing issues and discussions.
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

v0.6.18 (latest)

Ollama Version (if applicable)

No response

Operating System

ubuntu-latest-arm on AWS

Browser (if applicable)

Chrome

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have provided every relevant configuration, setting, and environment variable used in my setup.
  • I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
  • I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
  • Start with the initial platform/version/OS and dependencies used,
  • Specify exact install/launch/configure commands,
  • List URLs visited, user input (incl. example values/emails/passwords if needed),
  • Describe all options and toggles enabled or changed,
  • Include any files or environmental changes,
  • Identify the expected and actual result at each stage,
  • Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

The expected behavior is that when one admin adds a Global Tool Server in the admin settings (as opposed to a user tool server in the user settings), other admins can see it, and it appears when added to groups or made public. See documentation here: https://docs.openwebui.com/openapi-servers/open-webui

Actual Behavior

Only the admin that created the Global Tool Server is able to see it.

Steps to Reproduce

  1. The first admin creates a Global Tool Server (in our case, we are using MCPO)
  2. The second admin logins and checks for the GTS. It is not there :(

Logs & Screenshots

console logs
Image

The empty view for the second admin :(
Image

NOTE: I am going to update this with the Docker logs soon, we just synced our deployment with Datadog.

Additional Information

Yeah this a weird one. Let me know if there is extra info you need from me. It sounds like some others have run into this as well: https://github.com/open-webui/open-webui/issues/12796. Hopefully this better documented issue helps though!

Originally created by @17jmumford on GitHub (Jul 23, 2025). ### Check Existing Issues - [x] I have searched the existing issues and discussions. - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version v0.6.18 (latest) ### Ollama Version (if applicable) _No response_ ### Operating System ubuntu-latest-arm on AWS ### Browser (if applicable) Chrome ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior The expected behavior is that when one admin adds a Global Tool Server in the admin settings (as opposed to a user tool server in the user settings), other admins can see it, and it appears when added to groups or made public. See documentation here: https://docs.openwebui.com/openapi-servers/open-webui ### Actual Behavior Only the admin that created the Global Tool Server is able to see it. ### Steps to Reproduce 1. The first admin creates a Global Tool Server (in our case, we are using MCPO) 2. The second admin logins and checks for the GTS. It is not there :( ### Logs & Screenshots console logs <img width="1101" height="505" alt="Image" src="https://github.com/user-attachments/assets/6a3d42f9-6e64-4956-bf6c-508e9222b8bc" /> The empty view for the second admin :( <img width="1135" height="259" alt="Image" src="https://github.com/user-attachments/assets/d1263feb-160b-41cb-9b00-8caa70c644a4" /> NOTE: I am going to update this with the Docker logs soon, we just synced our deployment with Datadog. ### Additional Information Yeah this a weird one. Let me know if there is extra info you need from me. It sounds like some others have run into this as well: https://github.com/open-webui/open-webui/issues/12796. Hopefully this better documented issue helps though!
GiteaMirror added the bug label 2025-11-11 16:35:44 -06:00
GiteaMirror commented 2025-11-11 16:35:45 -06:00
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@tjbck commented on GitHub (Jul 23, 2025):

We're unable to reproduce, could you confirm the tool servers data was saved correctly? (In the admin settings, not the user settings)

@tjbck commented on GitHub (Jul 23, 2025): We're unable to reproduce, could you confirm the tool servers data was saved correctly? (In the admin settings, not the user settings)
GiteaMirror commented 2025-11-11 16:35:45 -06:00
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@17jmumford commented on GitHub (Jul 23, 2025):

We're unable to reproduce, could you confirm the tool servers data was saved correctly? (In the admin settings, not the user settings)

yes, let me get a screenshot from the first admin real quick

@17jmumford commented on GitHub (Jul 23, 2025): > We're unable to reproduce, could you confirm the tool servers data was saved correctly? (In the admin settings, not the user settings) yes, let me get a screenshot from the first admin real quick
GiteaMirror commented 2025-11-11 16:35:46 -06:00
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@17jmumford commented on GitHub (Jul 23, 2025):

Here is a screenshot from the first admin. He's left and returned to this page a bunch.

Image

Additionally, he was able to attach it to a model:

Image

But when I view that same model, the tool is not present:

Image
@17jmumford commented on GitHub (Jul 23, 2025): Here is a screenshot from the first admin. He's left and returned to this page a bunch. <img width="4554" height="910" alt="Image" src="https://github.com/user-attachments/assets/d010e64b-ccf4-4949-ac66-97ee9012686a" /> Additionally, he was able to attach it to a model: <img width="1062" height="328" alt="Image" src="https://github.com/user-attachments/assets/99f6ceac-d293-4e53-b99c-faa896710e6c" /> But when I view that same model, the tool is not present: <img width="557" height="150" alt="Image" src="https://github.com/user-attachments/assets/d448def9-c709-4d50-b5bb-99ae92e61da0" />
GiteaMirror commented 2025-11-11 16:35:46 -06:00
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@17jmumford commented on GitHub (Jul 23, 2025):

I tried looking through our docker logs on Datadog. There are a lot of logs. This seemed to be most relevant one? Just a standard 304 AKA nothing changed on this page.

Image

Generally, all seems well when I search for /tools in our logs

Image
@17jmumford commented on GitHub (Jul 23, 2025): I tried looking through our docker logs on Datadog. There are a lot of logs. This seemed to be most relevant one? Just a standard 304 AKA nothing changed on this page. <img width="1230" height="150" alt="Image" src="https://github.com/user-attachments/assets/099cae58-d11a-4c26-8f55-8de9afe2ca72" /> Generally, all seems well when I search for /tools in our logs <img width="1733" height="928" alt="Image" src="https://github.com/user-attachments/assets/e8ad08b1-eb43-404b-b4aa-602a39b182d4" />
GiteaMirror commented 2025-11-11 16:35:46 -06:00
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@rgaricano commented on GitHub (Jul 23, 2025):

could you show the server-mcp connection config (right gear in tools/general) ?
Is it config as public or private but with access for right groups?

@rgaricano commented on GitHub (Jul 23, 2025): could you show the server-mcp connection config (right gear in tools/general) ? Is it config as public or private but with access for right groups?
GiteaMirror commented 2025-11-11 16:35:46 -06:00
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@17jmumford commented on GitHub (Jul 23, 2025):

Here are some screenshots from the first dev. We've tried making it public, sharing it with groups, etc

Image Image
@17jmumford commented on GitHub (Jul 23, 2025): Here are some screenshots from the first dev. We've tried making it public, sharing it with groups, etc <img width="1062" height="1006" alt="Image" src="https://github.com/user-attachments/assets/bd404509-bfd0-4296-839f-287029109f34" /> <img width="1062" height="1232" alt="Image" src="https://github.com/user-attachments/assets/62e9b070-b389-4b3c-8740-cc7a42c39e5f" />
GiteaMirror commented 2025-11-11 16:35:46 -06:00
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@17jmumford commented on GitHub (Jul 23, 2025):

We're going to re-deploy our instance to see if that fixes anything

@17jmumford commented on GitHub (Jul 23, 2025): We're going to re-deploy our instance to see if that fixes anything
GiteaMirror commented 2025-11-11 16:35:47 -06:00
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@rgaricano commented on GitHub (Jul 23, 2025):

Also recheck permissions for defaults & for groups, that its have Tool access & Tools Public Sharing enabled.

@rgaricano commented on GitHub (Jul 23, 2025): Also recheck permissions for defaults & for groups, that its have Tool access & Tools Public Sharing enabled.
GiteaMirror commented 2025-11-11 16:35:47 -06:00
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@PhilosophiMoonbeam commented on GitHub (Jul 23, 2025):

Am having these tool issues. No custom OpenAI Tool Server or MCPs, just bog standard tool selection for models.

Admins unaffected but model tools unavailable to other users.

@PhilosophiMoonbeam commented on GitHub (Jul 23, 2025): Am having these tool issues. No custom OpenAI Tool Server or MCPs, just bog standard tool selection for models. Admins unaffected but model tools unavailable to other users.
GiteaMirror commented 2025-11-11 16:35:47 -06:00
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@expruc commented on GitHub (Jul 23, 2025):

I have had a similar problem, which was due to misconfigured redis connection on a multi-replica OWUI deployment (on my end I added a tool but wasn't able to see it on the TOOL_SERVER_CONNECTIONS API). Mightn't be that case but writing this for future documentation.

@expruc commented on GitHub (Jul 23, 2025): I have had a similar problem, which was due to misconfigured redis connection on a multi-replica OWUI deployment (on my end I added a tool but wasn't able to see it on the `TOOL_SERVER_CONNECTIONS` API). Mightn't be that case but writing this for future documentation.
GiteaMirror commented 2025-11-11 16:35:47 -06:00
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@17jmumford commented on GitHub (Jul 23, 2025):

Redeploying seems to have mostly fixed it. I wonder if cause is related to to what @expruc called out, as we do have a multi-replica deployment.

@17jmumford commented on GitHub (Jul 23, 2025): Redeploying seems to have mostly fixed it. I wonder if cause is related to to what @expruc called out, as we do have a multi-replica deployment.
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Reference: github-starred/open-webui#5847
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