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[GH-ISSUE #20840] issue: OTEL seems not working on 0.7.2 #57972

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opened 2026-05-05 22:04:11 -05:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-05-05 22:04:11 -05:00
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Originally created by @tnndclub on GitHub (Jan 21, 2026).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/20840

Check Existing Issues

  • I have searched for any existing and/or related issues.
  • I have searched for any existing and/or related discussions.
  • I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

v0.7.2

Ollama Version (if applicable)

v0.14.2

Operating System

openSUSE Leap 16.0

Browser (if applicable)

Chrome 143.0.7499.193

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have provided every relevant configuration, setting, and environment variable used in my setup.
  • I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
  • I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
  • Start with the initial platform/version/OS and dependencies used,
  • Specify exact install/launch/configure commands,
  • List URLs visited, user input (incl. example values/emails/passwords if needed),
  • Describe all options and toggles enabled or changed,
  • Include any files or environmental changes,
  • Identify the expected and actual result at each stage,
  • Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

With the ENABLE_OTEL set to true, both the traces and metrics should be sent to the configured endpoint following OTEL_EXPORTER_OTLP_ENDPOINT.

Actual Behavior

Neither traces nor metrics were sent to the configured endpoint.
The logs show a warning as below

2026-01-21 22:38:17.683 | WARNING  | opentelemetry.sdk.metrics._internal.metric_reader_storage:_handle_view_instrument_match:280 - Views <opentelemetry.sdk.metrics._internal.view.View object at 0x7f8f8ee4fa50> and <opentelemetry.sdk.metrics._internal.view.View object at 0x7f8f8ee4fa50> will cause conflicting metrics identities

Steps to Reproduce

      - ENABLE_OTEL=true
      - ENABLE_OTEL_METRICS=true
      - ENABLE_OTEL_TRACES=true
      - OTEL_EXPORTER_OTLP_PROTOCOL=grpc
      - USE_OTEL_HTTP_EXPORTER=true
      - OTEL_EXPORTER_OTLP_INSECURE=true # Use insecure connection for OTLP, remove in production
      - OTEL_EXPORTER_OTLP_ENDPOINT=http://grafana-otel-lgtm:4317
      - OTEL_SERVICE_NAME=open-webui
  1. Start the container with the above environment variables
  2. check the container logs using command docker logs open-webui
  3. there is only one warning message as stated above when the open-webui application started
  4. nothing else where there is no logs related to opentelemetry when doing chat w/ models on open-webui

Logs & Screenshots

Loading WEBUI_SECRET_KEY from file, not provided as an environment variable.
Loading WEBUI_SECRET_KEY from .webui_secret_key
INFO  [alembic.runtime.migration] Context impl SQLiteImpl.
INFO  [alembic.runtime.migration] Will assume non-transactional DDL.
WARNI [open_webui.env] ⚠️  SECURITY WARNING: JWT_EXPIRES_IN is set to '-1'
    See: https://docs.openwebui.com/getting-started/env-configuration

WARNI [open_webui.env] 

WARNING: CORS_ALLOW_ORIGIN IS SET TO '*' - NOT RECOMMENDED FOR PRODUCTION DEPLOYMENTS.

/app/backend/open_webui/retrieval/vector/dbs/qdrant_multitenancy.py:77: UserWarning: Api key is used with an insecure connection.
  else Qclient(
WARNI [langchain_community.utils.user_agent] USER_AGENT environment variable not set, consider setting it to identify your requests.

 ██████╗ ██████╗ ███████╗███╗   ██╗    ██╗    ██╗███████╗██████╗ ██╗   ██╗██╗
██╔═══██╗██╔══██╗██╔════╝████╗  ██║    ██║    ██║██╔════╝██╔══██╗██║   ██║██║
██║   ██║██████╔╝█████╗  ██╔██╗ ██║    ██║ █╗ ██║█████╗  ██████╔╝██║   ██║██║
██║   ██║██╔═══╝ ██╔══╝  ██║╚██╗██║    ██║███╗██║██╔══╝  ██╔══██╗██║   ██║██║
╚██████╔╝██║     ███████╗██║ ╚████║    ╚███╔███╔╝███████╗██████╔╝╚██████╔╝██║
 ╚═════╝ ╚═╝     ╚══════╝╚═╝  ╚═══╝     ╚══╝╚══╝ ╚══════╝╚═════╝  ╚═════╝ ╚═╝


v0.7.2 - building the best AI user interface.

https://github.com/open-webui/open-webui

Fetching 13 files: 100%|██████████| 13/13 [00:00<00:00, 160843.52it/s]
INFO:     Started server process [1]
INFO:     Waiting for application startup.
2026-01-21 22:38:16.746 | INFO     | open_webui.utils.logger:start_logger:166 - GLOBAL_LOG_LEVEL: INFO
2026-01-21 22:38:16.746 | INFO     | open_webui.main:lifespan:604 - Installing external dependencies of functions and tools...
2026-01-21 22:38:16.760 | INFO     | open_webui.utils.plugin:install_frontmatter_requirements:286 - No requirements found in frontmatter.
2026-01-21 22:38:17.682 | INFO     | uvicorn.protocols.http.httptools_impl:send:483 - 10.118.20.181:0 - "GET /ws/socket.io/?EIO=4&transport=polling&t=PlW_V8S HTTP/1.0" 200 - {"trace_id": "ff152a2a3de4d9663d662fee62743ad1", "span_id": "293c3abb49e926f3"}
2026-01-21 22:38:17.683 | WARNING  | opentelemetry.sdk.metrics._internal.metric_reader_storage:_handle_view_instrument_match:280 - Views <opentelemetry.sdk.metrics._internal.view.View object at 0x7f8f8ee4fa50> and <opentelemetry.sdk.metrics._internal.view.View object at 0x7f8f8ee4fa50> will cause conflicting metrics identities

Additional Information

No response

Originally created by @tnndclub on GitHub (Jan 21, 2026). Original GitHub issue: https://github.com/open-webui/open-webui/issues/20840 ### Check Existing Issues - [x] I have searched for any existing and/or related issues. - [x] I have searched for any existing and/or related discussions. - [x] I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!). - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version v0.7.2 ### Ollama Version (if applicable) v0.14.2 ### Operating System openSUSE Leap 16.0 ### Browser (if applicable) Chrome 143.0.7499.193 ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior With the ENABLE_OTEL set to true, both the traces and metrics should be sent to the configured endpoint following OTEL_EXPORTER_OTLP_ENDPOINT. ### Actual Behavior Neither traces nor metrics were sent to the configured endpoint. The logs show a warning as below ```shell 2026-01-21 22:38:17.683 | WARNING | opentelemetry.sdk.metrics._internal.metric_reader_storage:_handle_view_instrument_match:280 - Views <opentelemetry.sdk.metrics._internal.view.View object at 0x7f8f8ee4fa50> and <opentelemetry.sdk.metrics._internal.view.View object at 0x7f8f8ee4fa50> will cause conflicting metrics identities ``` ### Steps to Reproduce ```shell - ENABLE_OTEL=true - ENABLE_OTEL_METRICS=true - ENABLE_OTEL_TRACES=true - OTEL_EXPORTER_OTLP_PROTOCOL=grpc - USE_OTEL_HTTP_EXPORTER=true - OTEL_EXPORTER_OTLP_INSECURE=true # Use insecure connection for OTLP, remove in production - OTEL_EXPORTER_OTLP_ENDPOINT=http://grafana-otel-lgtm:4317 - OTEL_SERVICE_NAME=open-webui ``` 1. Start the container with the above environment variables 2. check the container logs using command docker logs open-webui 3. there is only one warning message as stated above when the open-webui application started 4. nothing else where there is no logs related to opentelemetry when doing chat w/ models on open-webui ### Logs & Screenshots ```shell Loading WEBUI_SECRET_KEY from file, not provided as an environment variable. Loading WEBUI_SECRET_KEY from .webui_secret_key INFO [alembic.runtime.migration] Context impl SQLiteImpl. INFO [alembic.runtime.migration] Will assume non-transactional DDL. WARNI [open_webui.env] ⚠️ SECURITY WARNING: JWT_EXPIRES_IN is set to '-1' See: https://docs.openwebui.com/getting-started/env-configuration WARNI [open_webui.env] WARNING: CORS_ALLOW_ORIGIN IS SET TO '*' - NOT RECOMMENDED FOR PRODUCTION DEPLOYMENTS. /app/backend/open_webui/retrieval/vector/dbs/qdrant_multitenancy.py:77: UserWarning: Api key is used with an insecure connection. else Qclient( WARNI [langchain_community.utils.user_agent] USER_AGENT environment variable not set, consider setting it to identify your requests. ██████╗ ██████╗ ███████╗███╗ ██╗ ██╗ ██╗███████╗██████╗ ██╗ ██╗██╗ ██╔═══██╗██╔══██╗██╔════╝████╗ ██║ ██║ ██║██╔════╝██╔══██╗██║ ██║██║ ██║ ██║██████╔╝█████╗ ██╔██╗ ██║ ██║ █╗ ██║█████╗ ██████╔╝██║ ██║██║ ██║ ██║██╔═══╝ ██╔══╝ ██║╚██╗██║ ██║███╗██║██╔══╝ ██╔══██╗██║ ██║██║ ╚██████╔╝██║ ███████╗██║ ╚████║ ╚███╔███╔╝███████╗██████╔╝╚██████╔╝██║ ╚═════╝ ╚═╝ ╚══════╝╚═╝ ╚═══╝ ╚══╝╚══╝ ╚══════╝╚═════╝ ╚═════╝ ╚═╝ v0.7.2 - building the best AI user interface. https://github.com/open-webui/open-webui Fetching 13 files: 100%|██████████| 13/13 [00:00<00:00, 160843.52it/s] INFO: Started server process [1] INFO: Waiting for application startup. 2026-01-21 22:38:16.746 | INFO | open_webui.utils.logger:start_logger:166 - GLOBAL_LOG_LEVEL: INFO 2026-01-21 22:38:16.746 | INFO | open_webui.main:lifespan:604 - Installing external dependencies of functions and tools... 2026-01-21 22:38:16.760 | INFO | open_webui.utils.plugin:install_frontmatter_requirements:286 - No requirements found in frontmatter. 2026-01-21 22:38:17.682 | INFO | uvicorn.protocols.http.httptools_impl:send:483 - 10.118.20.181:0 - "GET /ws/socket.io/?EIO=4&transport=polling&t=PlW_V8S HTTP/1.0" 200 - {"trace_id": "ff152a2a3de4d9663d662fee62743ad1", "span_id": "293c3abb49e926f3"} 2026-01-21 22:38:17.683 | WARNING | opentelemetry.sdk.metrics._internal.metric_reader_storage:_handle_view_instrument_match:280 - Views <opentelemetry.sdk.metrics._internal.view.View object at 0x7f8f8ee4fa50> and <opentelemetry.sdk.metrics._internal.view.View object at 0x7f8f8ee4fa50> will cause conflicting metrics identities ``` ### Additional Information _No response_
GiteaMirror added the bug label 2026-05-05 22:04:11 -05:00
GiteaMirror commented 2026-05-05 22:04:12 -05:00
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@owui-terminator[bot] commented on GitHub (Jan 21, 2026):

🔍 Similar Issues Found

I found some existing issues that might be related to this one. Please check if any of these are duplicates or contain helpful solutions:

  1. #20812 issue: Unable to start Open WebUI on SaaS platforms (Render, Koyeb) after updating to v0.7.2
    by tempppabx1 • Jan 20, 2026 • bug

  2. #20327 issue: Unable to use any Open WebUI version newer than 0.6.25 due to hybrid search performance
    by galvanoid • Jan 02, 2026 • bug

  3. #19496 issue: 500 internal server error appears in v0.6.40
    by cloudtuotuo • Nov 26, 2025 • bug

  4. #14529 issue: Open WebUI does not work on versions after version 0.6.7
    by OpenSoftware-World • May 30, 2025 • bug

  5. #19417 issue: v0.6.37 SQL Error
    by AKHYP • Nov 24, 2025 • bug

Show 5 more related issues

  1. #18145 issue: 0.6.33 regression
    by Ark-Levy • Oct 08, 2025 • bug

  2. #20128 issue: Characters are broken in 0.6.43
    by frenzybiscuit • Dec 22, 2025 • bug

  3. #19755 issue: Error: 404, message='Not Found', url='http://ollama:11434/api/embed'
    by stevewillett • Dec 04, 2025 • bug

  4. #19136 issue: tool servers don't work anymore in the latest version v0.6.36
    by isNotOkay • Nov 12, 2025 • bug

  5. #19063 TTS not working in Open-WebUi
    by iSamPrime • Nov 09, 2025 • bug

💡 Tips:

  • If this is a duplicate, please consider closing this issue and adding any additional details to the existing one
  • If you found a solution in any of these issues, please share it here to help others

This comment was generated automatically by a bot. Please react with a 👍 if this comment was helpful, or a 👎 if it was not.

<!-- gh-comment-id:3778589231 --> @owui-terminator[bot] commented on GitHub (Jan 21, 2026): 🔍 **Similar Issues Found** I found some existing issues that might be related to this one. Please check if any of these are duplicates or contain helpful solutions: 1. [#20812](https://github.com/open-webui/open-webui/issues/20812) **issue: Unable to start Open WebUI on SaaS platforms (Render, Koyeb) after updating to v0.7.2** *by tempppabx1 • Jan 20, 2026 • `bug`* 2. [#20327](https://github.com/open-webui/open-webui/issues/20327) **issue: Unable to use any Open WebUI version newer than 0.6.25 due to hybrid search performance** *by galvanoid • Jan 02, 2026 • `bug`* 3. [#19496](https://github.com/open-webui/open-webui/issues/19496) **issue: 500 internal server error appears in v0.6.40** *by cloudtuotuo • Nov 26, 2025 • `bug`* 4. [#14529](https://github.com/open-webui/open-webui/issues/14529) **issue: Open WebUI does not work on versions after version 0.6.7** *by OpenSoftware-World • May 30, 2025 • `bug`* 5. [#19417](https://github.com/open-webui/open-webui/issues/19417) **issue: v0.6.37 SQL Error** *by AKHYP • Nov 24, 2025 • `bug`* <details> <summary>Show 5 more related issues</summary> 6. [#18145](https://github.com/open-webui/open-webui/issues/18145) **issue: 0.6.33 regression** *by Ark-Levy • Oct 08, 2025 • `bug`* 7. [#20128](https://github.com/open-webui/open-webui/issues/20128) **issue: Characters are broken in 0.6.43** *by frenzybiscuit • Dec 22, 2025 • `bug`* 8. [#19755](https://github.com/open-webui/open-webui/issues/19755) **issue: Error: 404, message='Not Found', url='http://ollama:11434/api/embed'** *by stevewillett • Dec 04, 2025 • `bug`* 9. [#19136](https://github.com/open-webui/open-webui/issues/19136) **issue: tool servers don't work anymore in the latest version v0.6.36** *by isNotOkay • Nov 12, 2025 • `bug`* 10. [#19063](https://github.com/open-webui/open-webui/issues/19063) **TTS not working in Open-WebUi** *by iSamPrime • Nov 09, 2025 • `bug`* </details> --- 💡 **Tips:** - If this is a duplicate, please consider closing this issue and adding any additional details to the existing one - If you found a solution in any of these issues, please share it here to help others *This comment was generated automatically by a bot.* Please react with a 👍 if this comment was helpful, or a 👎 if it was not.
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Reference: github-starred/open-webui#57972
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