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[GH-ISSUE #20284] issue: Custom Pending User Overlay Text Not Displaying on Mobile #57806

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opened 2026-05-05 21:39:32 -05:00 by GiteaMirror · 3 comments
GiteaMirror commented 2026-05-05 21:39:32 -05:00
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Originally created by @sophia-xu-upskill on GitHub (Dec 30, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/20284

Check Existing Issues

  • I have searched for any existing and/or related issues.
  • I have searched for any existing and/or related discussions.
  • I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

v0.6.41

Ollama Version (if applicable)

No response

Operating System

Amazon Linux 2

Browser (if applicable)

No response

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have provided every relevant configuration, setting, and environment variable used in my setup.
  • I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
  • I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
  • Start with the initial platform/version/OS and dependencies used,
  • Specify exact install/launch/configure commands,
  • List URLs visited, user input (incl. example values/emails/passwords if needed),
  • Describe all options and toggles enabled or changed,
  • Include any files or environmental changes,
  • Identify the expected and actual result at each stage,
  • Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

When a new user registers on Open WebUI, the pending user overlay page should display custom text configured by the administrator. This should work correctly on both desktop and mobile browsers.

Actual Behavior

When a new user registers on Open WebUI, the pending user overlay page should display custom text configured by the administrator. This works correctly on desktop browsers but fails on mobile browsers, which show the default system text instead.

Steps to Reproduce

  1. As an admin, configure custom text for pending user overlay in the admin panel, see attached screenshot.

  2. Register a new user account on a desktop browser, after click "Create Account" button:
    ✅ Expected: Custom configured text is displayed
    ✅ Result: Works correctly - custom text is shown

  3. Register a new user account on a mobile browser, after click "Create Account" button:
    ✅ Expected: Same custom configured text should be displayed
    ❌ Result: Default system text is shown instead

Alternative for step 3:

  1. Log in from a mobile browser using the PENDING user created in step 2.
    ✅ Expected: Same custom configured text should be displayed
    ❌ Result: Default system text is shown instead

Logs & Screenshots

Image

Additional Information

Type Definition Mismatch issue:

There's an inconsistency in the TypeScript type definition:

Backend returns: pending_user_overlay_content
Type definition in src/lib/stores/index.ts has: pending_user_overlay_description

While this shouldn't affect runtime behavior, it indicates potential confusion in the codebase.

Originally created by @sophia-xu-upskill on GitHub (Dec 30, 2025). Original GitHub issue: https://github.com/open-webui/open-webui/issues/20284 ### Check Existing Issues - [x] I have searched for any existing and/or related issues. - [x] I have searched for any existing and/or related discussions. - [x] I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!). - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version v0.6.41 ### Ollama Version (if applicable) _No response_ ### Operating System Amazon Linux 2 ### Browser (if applicable) _No response_ ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior When a new user registers on Open WebUI, the pending user overlay page should display custom text configured by the administrator. This should work correctly on both desktop and mobile browsers. ### Actual Behavior When a new user registers on Open WebUI, the pending user overlay page should display custom text configured by the administrator. This works correctly on desktop browsers but fails on mobile browsers, which show the default system text instead. ### Steps to Reproduce 1. As an admin, configure custom text for pending user overlay in the admin panel, see attached screenshot. 2. Register a new user account on a desktop browser, after click "Create Account" button: ✅ Expected: Custom configured text is displayed ✅ Result: Works correctly - custom text is shown 3. Register a new user account on a mobile browser, after click "Create Account" button: ✅ Expected: Same custom configured text should be displayed ❌ Result: Default system text is shown instead Alternative for step 3: 3. Log in from a mobile browser using the PENDING user created in step 2. ✅ Expected: Same custom configured text should be displayed ❌ Result: Default system text is shown instead ### Logs & Screenshots <img width="461" height="355" alt="Image" src="https://github.com/user-attachments/assets/d7c5f1bc-2ab7-487c-a3c2-47547ef7beeb" /> ### Additional Information Type Definition Mismatch issue: There's an inconsistency in the TypeScript type definition: Backend returns: pending_user_overlay_content Type definition in [src/lib/stores/index.ts](https://github.com/open-webui/open-webui/blob/a7271532f8a38da46785afcaa7e65f9a45e7d753/src/lib/stores/index.ts#L287) has: pending_user_overlay_description While this shouldn't affect runtime behavior, it indicates potential confusion in the codebase.
GiteaMirror added the bug label 2026-05-05 21:39:32 -05:00
GiteaMirror commented 2026-05-05 21:39:37 -05:00
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@owui-terminator[bot] commented on GitHub (Dec 30, 2025):

🔍 Similar Issues Found

I found some existing issues that might be related to this one. Please check if any of these are duplicates or contain helpful solutions:

  1. #20019 issue:
    by j63440490 • Dec 17, 2025 • bug

  2. #19777 issue:
    by Yaute7 • Dec 05, 2025 • bug

  3. #19864 issue:
    by Haervwe • Dec 10, 2025 • bug

  4. #19987 issue: There is a lack of visual consistency between the home page and the chat interface.
    by i-iooi-i • Dec 16, 2025 • bug

  5. #19877 issue:
    by dotmobo • Dec 11, 2025 • bug

Show 5 more related issues

  1. #20092 issue:
    by VideoRyan • Dec 22, 2025 • bug

  2. #19861 issue:
    by QuitHub • Dec 10, 2025 • bug

  3. #19563 issue:
    by naruto7g • Nov 28, 2025 • bug

  4. #19211 issue:
    by Byrnes9 • Nov 16, 2025 • bug

  5. #19438 issue: Icon loading regression
    by JoelShepard • Nov 24, 2025 • bug

💡 Tips:

  • If this is a duplicate, please consider closing this issue and adding any additional details to the existing one
  • If you found a solution in any of these issues, please share it here to help others

This comment was generated automatically by a bot. Please react with a 👍 if this comment was helpful, or a 👎 if it was not.

<!-- gh-comment-id:3700662235 --> @owui-terminator[bot] commented on GitHub (Dec 30, 2025): 🔍 **Similar Issues Found** I found some existing issues that might be related to this one. Please check if any of these are duplicates or contain helpful solutions: 1. [#20019](https://github.com/open-webui/open-webui/issues/20019) **issue:** *by j63440490 • Dec 17, 2025 • `bug`* 2. [#19777](https://github.com/open-webui/open-webui/issues/19777) **issue:** *by Yaute7 • Dec 05, 2025 • `bug`* 3. [#19864](https://github.com/open-webui/open-webui/issues/19864) **issue:** *by Haervwe • Dec 10, 2025 • `bug`* 4. [#19987](https://github.com/open-webui/open-webui/issues/19987) **issue: There is a lack of visual consistency between the home page and the chat interface.** *by i-iooi-i • Dec 16, 2025 • `bug`* 5. [#19877](https://github.com/open-webui/open-webui/issues/19877) **issue:** *by dotmobo • Dec 11, 2025 • `bug`* <details> <summary>Show 5 more related issues</summary> 6. [#20092](https://github.com/open-webui/open-webui/issues/20092) **issue:** *by VideoRyan • Dec 22, 2025 • `bug`* 7. [#19861](https://github.com/open-webui/open-webui/issues/19861) **issue:** *by QuitHub • Dec 10, 2025 • `bug`* 8. [#19563](https://github.com/open-webui/open-webui/issues/19563) **issue:** *by naruto7g • Nov 28, 2025 • `bug`* 9. [#19211](https://github.com/open-webui/open-webui/issues/19211) **issue:** *by Byrnes9 • Nov 16, 2025 • `bug`* 10. [#19438](https://github.com/open-webui/open-webui/issues/19438) **issue: Icon loading regression** *by JoelShepard • Nov 24, 2025 • `bug`* </details> --- 💡 **Tips:** - If this is a duplicate, please consider closing this issue and adding any additional details to the existing one - If you found a solution in any of these issues, please share it here to help others *This comment was generated automatically by a bot.* Please react with a 👍 if this comment was helpful, or a 👎 if it was not.
GiteaMirror commented 2026-05-05 21:39:40 -05:00
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@Classic298 commented on GitHub (Dec 30, 2025):

are you certain this is not a cache issue or multitenancy issue (redis missing)? if the default text is shown it might be a cache issue from server side or client side caching. i dont think the code handles mobile requests any different than desktop requests 😁

<!-- gh-comment-id:3700695865 --> @Classic298 commented on GitHub (Dec 30, 2025): are you certain this is not a cache issue or multitenancy issue (redis missing)? if the default text is shown it might be a cache issue from server side or client side caching. i dont think the code handles mobile requests any different than desktop requests 😁
GiteaMirror commented 2026-05-05 21:39:43 -05:00
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@Classic298 commented on GitHub (Dec 30, 2025):

I investigated the codebase and can confirm part of this issue is valid:

You're correct that there's a type definition inconsistency. The Config type in src/lib/stores/index.ts defines pending_user_overlay_description, but both the backend (main.py) and the component (AccountPending.svelte) correctly use pending_user_overlay_content. I've submitted a PR to fix this.

But after reviewing the code, there's no mobile-specific logic for the pending user overlay - both platforms use the same code path via AccountPending.svelte. As I already said, this is most likely a caching issue (either browser cache, service worker, or Redis misconfiguration issue if using multi-tenancy).

<!-- gh-comment-id:3700735318 --> @Classic298 commented on GitHub (Dec 30, 2025): I investigated the codebase and can confirm **part** of this issue is valid: You're correct that there's a type definition inconsistency. The Config type in src/lib/stores/index.ts defines pending_user_overlay_description, but both the backend (main.py) and the component (AccountPending.svelte) correctly use pending_user_overlay_content. I've submitted a PR to fix this. But after reviewing the code, **there's no mobile-specific logic for the pending user overlay - both platforms use the same code path via AccountPending.svelte**. As I already said, this is **most likely a caching issue (either browser cache, service worker, or Redis misconfiguration issue if using multi-tenancy).**
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Reference: github-starred/open-webui#57806
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