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[GH-ISSUE #15652] issue: Failed to send telemetry event #56293

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opened 2026-05-05 19:06:18 -05:00 by GiteaMirror · 4 comments
GiteaMirror commented 2026-05-05 19:06:18 -05:00
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Originally created by @svaningelgem on GitHub (Jul 11, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/15652

Check Existing Issues

  • I have searched the existing issues and discussions.
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

v0.6.15

Ollama Version (if applicable)

/

Operating System

Windows

Browser (if applicable)

Firefox

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have provided every relevant configuration, setting, and environment variable used in my setup.
  • I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
  • I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
  • Start with the initial platform/version/OS and dependencies used,
  • Specify exact install/launch/configure commands,
  • List URLs visited, user input (incl. example values/emails/passwords if needed),
  • Describe all options and toggles enabled or changed,
  • Include any files or environmental changes,
  • Identify the expected and actual result at each stage,
  • Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

Nothing visible, just pollution of the logs

Actual Behavior

chromadb.telemetry.product.posthog:_direct_capture:61 - Failed to send telemetry event ClientCreateCollectionEvent: capture() takes 1 positional argument but 3 were given - {}
chromadb.telemetry.product.posthog:_direct_capture:61 - Failed to send telemetry event CollectionAddEvent: capture() takes 1 positional argument but 3 were given - {}

Steps to Reproduce

I just started it up, that's it. After a short while it gave me this, but stopped after 10-12 messages.

It might also be when I send a request. I think I send 4, and with 3 retries, it could amount to 12 messages.

Logs & Screenshots

See above for the log

Additional Information

No response

Originally created by @svaningelgem on GitHub (Jul 11, 2025). Original GitHub issue: https://github.com/open-webui/open-webui/issues/15652 ### Check Existing Issues - [x] I have searched the existing issues and discussions. - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version v0.6.15 ### Ollama Version (if applicable) / ### Operating System Windows ### Browser (if applicable) Firefox ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior Nothing visible, just pollution of the logs ### Actual Behavior ``` chromadb.telemetry.product.posthog:_direct_capture:61 - Failed to send telemetry event ClientCreateCollectionEvent: capture() takes 1 positional argument but 3 were given - {} chromadb.telemetry.product.posthog:_direct_capture:61 - Failed to send telemetry event CollectionAddEvent: capture() takes 1 positional argument but 3 were given - {} ``` ### Steps to Reproduce I just started it up, that's it. After a short while it gave me this, but stopped after 10-12 messages. It might also be when I send a request. I think I send 4, and with 3 retries, it could amount to 12 messages. ### Logs & Screenshots See above for the log ### Additional Information _No response_
GiteaMirror added the bug label 2026-05-05 19:06:18 -05:00
GiteaMirror commented 2026-05-05 19:06:20 -05:00
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@tjbck commented on GitHub (Jul 11, 2025):

Intended behaviour here, chromadb telemetry is disabled by default.

<!-- gh-comment-id:3063713305 --> @tjbck commented on GitHub (Jul 11, 2025): Intended behaviour here, chromadb telemetry is disabled by default.
GiteaMirror commented 2026-05-05 19:06:20 -05:00
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@rgaricano commented on GitHub (Jul 13, 2025):

It seems that the fault is in chromadb when passing arguments to a dependent library posthog (Requires-Dist: posthog>=2.4.0), for this to work properly, it need to change that requirement to force posthog>=2.4.0,<6.0.0

Maybe adding posthog>=2.4.0,<6.0.0 to requirements could solve that issue.

(https://github.com/vanna-ai/vanna/issues/917#issuecomment-3036668545 )

<!-- gh-comment-id:3066280379 --> @rgaricano commented on GitHub (Jul 13, 2025): It seems that the fault is in chromadb when passing arguments to a dependent library posthog (Requires-Dist: posthog>=2.4.0), for this to work properly, it need to change that requirement to force posthog>=2.4.0,<6.0.0 Maybe adding posthog>=2.4.0,<6.0.0 to requirements could solve that issue. (https://github.com/vanna-ai/vanna/issues/917#issuecomment-3036668545 )
GiteaMirror commented 2026-05-05 19:06:20 -05:00
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@jangrewe commented on GitHub (Jul 16, 2025):

@tjbck I'm getting loads of these errors, too - running 0.6.16

<!-- gh-comment-id:3078896123 --> @jangrewe commented on GitHub (Jul 16, 2025): @tjbck I'm getting loads of these errors, too - running `0.6.16`
GiteaMirror commented 2026-05-05 19:06:21 -05:00
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@rgaricano commented on GitHub (Jul 16, 2025):

right now you can address this chromadb issue as it's posted in https://github.com/open-webui/open-webui/discussions/15624

<!-- gh-comment-id:3079740004 --> @rgaricano commented on GitHub (Jul 16, 2025): right now you can address this chromadb issue as it's posted in https://github.com/open-webui/open-webui/discussions/15624
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Reference: github-starred/open-webui#56293
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