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issue: User hangs on creation #5389

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opened 2025-11-11 16:19:42 -06:00 by GiteaMirror · 3 comments
GiteaMirror commented 2025-11-11 16:19:42 -06:00
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Originally created by @RamboRogers on GitHub (May 29, 2025).

Check Existing Issues

  • I have searched the existing issues and discussions.
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

v0.6.12 (latest)

Ollama Version (if applicable)

No response

Operating System

RKE2

Browser (if applicable)

Chrome

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have provided every relevant configuration, setting, and environment variable used in my setup.
  • I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
  • I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
  • Start with the initial platform/version/OS and dependencies used,
  • Specify exact install/launch/configure commands,
  • List URLs visited, user input (incl. example values/emails/passwords if needed),
  • Describe all options and toggles enabled or changed,
  • Include any files or environmental changes,
  • Identify the expected and actual result at each stage,
  • Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

A user is added.

Actual Behavior

Container hangs.

Steps to Reproduce

Running container in RKE2, whenever I add a user, I get a hardlock the last 3 versions. Not sure what's going on?

Logs & Screenshots

0._b3aThe7.js:2 Backend config: Object
12:27:34.237 0._b3aThe7.js:1 connected o_2SJYK7dBz8EeCBAAAD
12:28:19.262 0._b3aThe7.js:1 Socket undefined disconnected due to ping timeout
12:28:41.263 0._b3aThe7.js:1 connect_error Error: timeout
at CGwCSIWv.js:1:37620
12:29:05.261 0._b3aThe7.js:1 connect_error Error: timeout
at CGwCSIWv.js:1:37620
12:29:32.259 0._b3aThe7.js:1 connect_error Error: timeout
at CGwCSIWv.js:1:37620
12:30:22.999 0._b3aThe7.js:1 connect_error Error: timeout
at CGwCSIWv.js:1:37620

Container Logs:

│ 2025-05-29 16:27:30.547 | INFO | open_webui.routers.openai:get_all_models:391 - get_all_models() - {} │
│ 2025-05-29 16:27:30.547 | INFO | open_webui.routers.ollama:get_all_models:323 - get_all_models() - {} │
│ 2025-05-29 16:27:30.870 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:53351 - "GET /api/v1/chats/e60914a5-c024-427f-b1f5-358a │
│ 2025-05-29 16:27:31.203 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:53351 - "GET /api/v1/chats/1bd6b931-a133-47c7-b750-8d1c │
│ 2025-05-29 16:27:31.238 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:53351 - "GET /api/v1/chats/03696424-4813-47c8-8a4c-06f9 │
│ 2025-05-29 16:27:31.319 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /api/models HTTP/1.1" 200 - {} │
│ 2025-05-29 16:27:32.739 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /_app/version.json HTTP/1.1" 200 - {} │
│ 2025-05-29 16:27:34.082 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /api/v1/auths/signout HTTP/1.1" 200 - {} │
│ 2025-05-29 16:27:34.100 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /auth HTTP/1.1" 200 - {} │
│ 2025-05-29 16:27:34.138 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /static/loader.js HTTP/1.1" 304 - {} │
│ 2025-05-29 16:27:34.143 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /static/splash.png HTTP/1.1" 304 - {} │
│ 2025-05-29 16:27:34.173 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /static/splash-dark.png HTTP/1.1" 304 - {} │
│ 2025-05-29 16:27:34.220 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /api/config HTTP/1.1" 200 - {} │
│ 2025-05-29 16:27:34.239 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /ws/socket.io/?EIO=4&transport=polling&t=P │
│ 2025-05-29 16:27:34.244 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /static/favicon-dark.png HTTP/1.1" 304 - { │
│ 2025-05-29 16:27:34.255 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "POST /ws/socket.io/?EIO=4&transport=polling&t= │
│ 2025-05-29 16:27:34.255 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:53351 - "GET /ws/socket.io/?EIO=4&transport=polling&t=P │
│ 2025-05-29 16:27:47.234 | INFO | open_webui.models.auths:insert_new_auth:108 - insert_new_auth - {}

Additional Information

No response

Originally created by @RamboRogers on GitHub (May 29, 2025). ### Check Existing Issues - [x] I have searched the existing issues and discussions. - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version v0.6.12 (latest) ### Ollama Version (if applicable) _No response_ ### Operating System RKE2 ### Browser (if applicable) Chrome ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior A user is added. ### Actual Behavior Container hangs. ### Steps to Reproduce Running container in RKE2, whenever I add a user, I get a hardlock the last 3 versions. Not sure what's going on? ### Logs & Screenshots 0._b3aThe7.js:2 Backend config: Object 12:27:34.237 0._b3aThe7.js:1 connected o_2SJYK7dBz8EeCBAAAD 12:28:19.262 0._b3aThe7.js:1 Socket undefined disconnected due to ping timeout 12:28:41.263 0._b3aThe7.js:1 connect_error Error: timeout at CGwCSIWv.js:1:37620 12:29:05.261 0._b3aThe7.js:1 connect_error Error: timeout at CGwCSIWv.js:1:37620 12:29:32.259 0._b3aThe7.js:1 connect_error Error: timeout at CGwCSIWv.js:1:37620 12:30:22.999 0._b3aThe7.js:1 connect_error Error: timeout at CGwCSIWv.js:1:37620 Container Logs: │ 2025-05-29 16:27:30.547 | INFO | open_webui.routers.openai:get_all_models:391 - get_all_models() - {} │ │ 2025-05-29 16:27:30.547 | INFO | open_webui.routers.ollama:get_all_models:323 - get_all_models() - {} │ │ 2025-05-29 16:27:30.870 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:53351 - "GET /api/v1/chats/e60914a5-c024-427f-b1f5-358a │ │ 2025-05-29 16:27:31.203 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:53351 - "GET /api/v1/chats/1bd6b931-a133-47c7-b750-8d1c │ │ 2025-05-29 16:27:31.238 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:53351 - "GET /api/v1/chats/03696424-4813-47c8-8a4c-06f9 │ │ 2025-05-29 16:27:31.319 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /api/models HTTP/1.1" 200 - {} │ │ 2025-05-29 16:27:32.739 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /_app/version.json HTTP/1.1" 200 - {} │ │ 2025-05-29 16:27:34.082 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /api/v1/auths/signout HTTP/1.1" 200 - {} │ │ 2025-05-29 16:27:34.100 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /auth HTTP/1.1" 200 - {} │ │ 2025-05-29 16:27:34.138 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /static/loader.js HTTP/1.1" 304 - {} │ │ 2025-05-29 16:27:34.143 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /static/splash.png HTTP/1.1" 304 - {} │ │ 2025-05-29 16:27:34.173 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /static/splash-dark.png HTTP/1.1" 304 - {} │ │ 2025-05-29 16:27:34.220 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /api/config HTTP/1.1" 200 - {} │ │ 2025-05-29 16:27:34.239 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /ws/socket.io/?EIO=4&transport=polling&t=P │ │ 2025-05-29 16:27:34.244 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "GET /static/favicon-dark.png HTTP/1.1" 304 - { │ │ 2025-05-29 16:27:34.255 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:52522 - "POST /ws/socket.io/?EIO=4&transport=polling&t= │ │ 2025-05-29 16:27:34.255 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - 10.42.0.0:53351 - "GET /ws/socket.io/?EIO=4&transport=polling&t=P │ │ 2025-05-29 16:27:47.234 | INFO | open_webui.models.auths:insert_new_auth:108 - insert_new_auth - {} ### Additional Information _No response_
GiteaMirror added the bug label 2025-11-11 16:19:42 -06:00
GiteaMirror commented 2025-11-11 16:19:43 -06:00
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@RamboRogers commented on GitHub (May 29, 2025):

I restart the container and I can log in as the user no problem.

@RamboRogers commented on GitHub (May 29, 2025): I restart the container and I can log in as the user no problem.
GiteaMirror commented 2025-11-11 16:19:43 -06:00
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@rgaricano commented on GitHub (May 29, 2025):

If it's solved (probably cookie or cache issue), then, please, close the topic.
(it unload the review work for the maintainer)

@rgaricano commented on GitHub (May 29, 2025): If it's solved (probably cookie or cache issue), then, please, close the topic. (it unload the review work for the maintainer)
GiteaMirror commented 2025-11-11 16:19:43 -06:00
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@RamboRogers commented on GitHub (May 29, 2025):

No, not solved, repeats with a new user.

@RamboRogers commented on GitHub (May 29, 2025): No, not solved, repeats with a new user.
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Reference: github-starred/open-webui#5389
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