[GH-ISSUE #5967] Documents upload is taking forever #52854

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opened 2026-05-05 14:02:07 -05:00 by GiteaMirror · 1 comment
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Originally created by @kiranch97 on GitHub (Oct 7, 2024).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/5967

Bug Report

Important: Before submitting a bug report, please check whether a similar issue or feature request has already been posted in the Issues or Discussions section. It's likely we're already tracking it. In case of uncertainty, initiate a discussion post first. This helps us all to efficiently focus on improving the project.

Let's collaborate respectfully. If you bring negativity, please understand our capacity to engage may be limited. If you're open to learning and communicating constructively, we're more than happy to assist you. Remember, Open WebUI is a volunteer-driven project maintained by a single maintainer, supported by our amazing contributors who also manage full-time jobs. We respect your time; please respect ours. If you have an issue, We highly encourage you to submit a pull request or to fork the project. We actively work to prevent contributor burnout to preserve the quality and continuity of Open WebUI.

Installation Method

  1. we have deployed Ollama and openwebui on separate pods and Ollama running on A100 GPU.

Environment

  • Open WebUI Version: v0.3.30

  • Ollama (if applicable): 0.3.12

  • Operating System: Windows 11

  • Browser (if applicable): Chrome Version 129.0.6668.59 (Official Build) (64-bit)

Confirmation:

  • I have read and followed all the instructions provided in the README.md.
  • I am on the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have provided the exact steps to reproduce the bug in the "Steps to Reproduce" section below.

Expected Behavior:

docker_logs.txt

[Describe what you expected to happen.]

Actual Behavior:

[Describe what actually happened.]

Description

Bug Summary:
, issue is when the user upload the document, for few MB size as well its taking forever to upload state, this is on internal network, what I understand the vector data store is not process fast enough, can you please advise whether any fine-tune to be done?

and also one more observation is that, when document uploading state, the CPU on openweb-ui pod hits to the max limit, if we increase the pod cpu to 30Cores as well it spike to 30core usage.

Reproduction Details

Steps to Reproduce:
anytime issue can be re-produce, by simply uploading the any document.

Logs and Screenshots

docker_logs.txt
uploading state

Browser Console Logs:
[Include relevant browser console logs, if applicable]

Docker Container Logs:
[Include relevant Docker container logs, if applicable]

Screenshots/Screen Recordings (if applicable):
[Attach any relevant screenshots to help illustrate the issue]

Additional Information

[Include any additional details that may help in understanding and reproducing the issue. This could include specific configurations, error messages, or anything else relevant to the bug.]

Note

If the bug report is incomplete or does not follow the provided instructions, it may not be addressed. Please ensure that you have followed the steps outlined in the README.md and troubleshooting.md documents, and provide all necessary information for us to reproduce and address the issue. Thank you!

Originally created by @kiranch97 on GitHub (Oct 7, 2024). Original GitHub issue: https://github.com/open-webui/open-webui/issues/5967 # Bug Report **Important: Before submitting a bug report, please check whether a similar issue or feature request has already been posted in the Issues or Discussions section. It's likely we're already tracking it. In case of uncertainty, initiate a discussion post first. This helps us all to efficiently focus on improving the project.** **Let's collaborate respectfully. If you bring negativity, please understand our capacity to engage may be limited. If you're open to learning and communicating constructively, we're more than happy to assist you. Remember, Open WebUI is a volunteer-driven project maintained by a single maintainer, supported by our amazing contributors who also manage full-time jobs. We respect your time; please respect ours. If you have an issue, We highly encourage you to submit a pull request or to fork the project. We actively work to prevent contributor burnout to preserve the quality and continuity of Open WebUI.** ## Installation Method 1. we have deployed Ollama and openwebui on separate pods and Ollama running on A100 GPU. ## Environment - **Open WebUI Version:** v0.3.30 - **Ollama (if applicable):** 0.3.12 - **Operating System:** Windows 11 - **Browser (if applicable):** Chrome Version 129.0.6668.59 (Official Build) (64-bit) **Confirmation:** - [ ] I have read and followed all the instructions provided in the README.md. - [ ] I am on the latest version of both Open WebUI and Ollama. - [ ] I have included the browser console logs. - [ ] I have included the Docker container logs. - [ ] I have provided the exact steps to reproduce the bug in the "Steps to Reproduce" section below. ## Expected Behavior: [docker_logs.txt](https://github.com/user-attachments/files/17274138/docker_logs.txt) [Describe what you expected to happen.] ## Actual Behavior: [Describe what actually happened.] ## Description **Bug Summary:** , issue is when the user upload the document, for few MB size as well its taking forever to upload state, this is on internal network, what I understand the vector data store is not process fast enough, can you please advise whether any fine-tune to be done? and also one more observation is that, when document uploading state, the CPU on openweb-ui pod hits to the max limit, if we increase the pod cpu to 30Cores as well it spike to 30core usage. ## Reproduction Details **Steps to Reproduce:** anytime issue can be re-produce, by simply uploading the any document. ## Logs and Screenshots [docker_logs.txt](https://github.com/user-attachments/files/17274389/docker_logs.txt) ![uploading state](https://github.com/user-attachments/assets/ff157b93-61be-4242-a0a4-5b6ac307999c) **Browser Console Logs:** [Include relevant browser console logs, if applicable] **Docker Container Logs:** [Include relevant Docker container logs, if applicable] **Screenshots/Screen Recordings (if applicable):** [Attach any relevant screenshots to help illustrate the issue] ## Additional Information [Include any additional details that may help in understanding and reproducing the issue. This could include specific configurations, error messages, or anything else relevant to the bug.] ## Note If the bug report is incomplete or does not follow the provided instructions, it may not be addressed. Please ensure that you have followed the steps outlined in the README.md and troubleshooting.md documents, and provide all necessary information for us to reproduce and address the issue. Thank you!
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@kiranch97 commented on GitHub (Oct 7, 2024):

10.8.64.163.zip
browser log file

<!-- gh-comment-id:2396069032 --> @kiranch97 commented on GitHub (Oct 7, 2024): [10.8.64.163.zip](https://github.com/user-attachments/files/17274403/10.8.64.163.zip) browser log file
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Reference: github-starred/open-webui#52854