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issue: Error when using gpt-4o-transcribe in chrome #4804

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opened 2025-11-11 16:03:29 -06:00 by GiteaMirror · 1 comment
GiteaMirror commented 2025-11-11 16:03:29 -06:00
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Originally created by @RodolfoCastanheira on GitHub (Apr 10, 2025).

Check Existing Issues

  • I have searched the existing issues and discussions.
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

v0.6.2

Ollama Version (if applicable)

No response

Operating System

docker

Browser (if applicable)

chrome

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have listed steps to reproduce the bug in detail.

Expected Behavior

Transcription of the audio.

Actual Behavior

ERROR | open_webui.routers.audio:transcription:673 - 400: [ERROR: External: This model does not support the format you provided.] - {}

Steps to Reproduce

Any audio message with the STT model as gpt-4o-transcribe (or mini) will fail.

Logs & Screenshots

Full log of the error:

webui  | 2025-04-10 18:19:48.718 | INFO     | open_webui.routers.audio:transcription:626 - file.content_type: audio/wav - {}
webui  | 2025-04-10 18:19:48.719 | INFO     | open_webui.routers.audio:transcribe:470 - transcribe: /app/backend/data/cache/audio/transcriptions/d865d03d-3ad5-4718-be77-c716125cd334.wav - {}
webui  | 2025-04-10 18:19:49.089 | DEBUG    | urllib3.connectionpool:_new_conn:1049 - Starting new HTTPS connection (1): api.openai.com:443 - {}
webui  | 2025-04-10 18:19:50.001 | DEBUG    | urllib3.connectionpool:_make_request:544 - https://api.openai.com:443 "POST /v1/audio/transcriptions HTTP/1.1" 400 186 - {}
webui  | 2025-04-10 18:19:50.001 | ERROR    | open_webui.routers.audio:transcribe:525 - 400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions - {}
webui  | Traceback (most recent call last):
webui  |
webui  |   File "/usr/local/lib/python3.11/threading.py", line 1002, in _bootstrap
webui  |     self._bootstrap_inner()
webui  |     │    └ <function Thread._bootstrap_inner at 0xffffadbd4860>
webui  |     └ <WorkerThread(AnyIO worker thread, started 281469716853152)>
webui  |   File "/usr/local/lib/python3.11/threading.py", line 1045, in _bootstrap_inner
webui  |     self.run()
webui  |     │    └ <function WorkerThread.run at 0xffff54541120>
webui  |     └ <WorkerThread(AnyIO worker thread, started 281469716853152)>
webui  |   File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 967, in run
webui  |     result = context.run(func, *args)
webui  |              │       │   │      └ ()
webui  |              │       │   └ functools.partial(<function transcription at 0xffff824453a0>, user=UserModel(id='f5121c84-0dc2-4480-a79a-d9bbe77fca6b', name=...
webui  |              │       └ <method 'run' of '_contextvars.Context' objects>
webui  |              └ <_contextvars.Context object at 0xffff4c6967c0>
webui  |
webui  |   File "/app/backend/open_webui/routers/audio.py", line 661, in transcription
webui  |     data = transcribe(request, file_path)
webui  |            │          │        └ '/app/backend/data/cache/audio/transcriptions/d865d03d-3ad5-4718-be77-c716125cd334.wav'
webui  |            │          └ <starlette.requests.Request object at 0xffff4d4e6150>
webui  |            └ <function transcribe at 0xffff82445b20>
webui  |
webui  | > File "/app/backend/open_webui/routers/audio.py", line 515, in transcribe
webui  |     r.raise_for_status()
webui  |     │ └ <function Response.raise_for_status at 0xffffa9c5d760>
webui  |     └ <Response [400]>
webui  |
webui  |   File "/usr/local/lib/python3.11/site-packages/requests/models.py", line 1024, in raise_for_status
webui  |     raise HTTPError(http_error_msg, response=self)
webui  |           │         │                        └ <Response [400]>
webui  |           │         └ '400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions'
webui  |           └ <class 'requests.exceptions.HTTPError'>
webui  |
webui  | requests.exceptions.HTTPError: 400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions
webui  | 2025-04-10 18:19:50.003 | ERROR    | open_webui.routers.audio:transcription:665 - External: This model does not support the format you provided. - {}
webui  | Traceback (most recent call last):
webui  |
webui  |   File "/app/backend/open_webui/routers/audio.py", line 515, in transcribe
webui  |     r.raise_for_status()
webui  |     │ └ <function Response.raise_for_status at 0xffffa9c5d760>
webui  |     └ <Response [400]>
webui  |
webui  |   File "/usr/local/lib/python3.11/site-packages/requests/models.py", line 1024, in raise_for_status
webui  |     raise HTTPError(http_error_msg, response=self)
webui  |           │         │                        └ <Response [400]>
webui  |           │         └ '400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions'
webui  |           └ <class 'requests.exceptions.HTTPError'>
webui  |
webui  | requests.exceptions.HTTPError: 400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions
webui  |
webui  |
webui  | During handling of the above exception, another exception occurred:
webui  |
webui  |
webui  | Traceback (most recent call last):
webui  |
webui  |   File "/usr/local/lib/python3.11/threading.py", line 1002, in _bootstrap
webui  |     self._bootstrap_inner()
webui  |     │    └ <function Thread._bootstrap_inner at 0xffffadbd4860>
webui  |     └ <WorkerThread(AnyIO worker thread, started 281469716853152)>
webui  |   File "/usr/local/lib/python3.11/threading.py", line 1045, in _bootstrap_inner
webui  |     self.run()
webui  |     │    └ <function WorkerThread.run at 0xffff54541120>
webui  |     └ <WorkerThread(AnyIO worker thread, started 281469716853152)>
webui  |   File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 967, in run
webui  |     result = context.run(func, *args)
webui  |              │       │   │      └ ()
webui  |              │       │   └ functools.partial(<function transcription at 0xffff824453a0>, user=UserModel(id='f5121c84-0dc2-4480-a79a-d9bbe77fca6b', name=...
webui  |              │       └ <method 'run' of '_contextvars.Context' objects>
webui  |              └ <_contextvars.Context object at 0xffff4c6967c0>
webui  |
webui  | > File "/app/backend/open_webui/routers/audio.py", line 661, in transcription
webui  |     data = transcribe(request, file_path)
webui  |            │          │        └ '/app/backend/data/cache/audio/transcriptions/d865d03d-3ad5-4718-be77-c716125cd334.wav'
webui  |            │          └ <starlette.requests.Request object at 0xffff4d4e6150>
webui  |            └ <function transcribe at 0xffff82445b20>
webui  |
webui  |   File "/app/backend/open_webui/routers/audio.py", line 536, in transcribe
webui  |     raise Exception(detail if detail else "Open WebUI: Server Connection Error")
webui  |                     │         └ 'External: This model does not support the format you provided.'
webui  |                     └ 'External: This model does not support the format you provided.'
webui  |
webui  | Exception: External: This model does not support the format you provided.
webui  | 2025-04-10 18:19:50.004 | ERROR    | open_webui.routers.audio:transcription:673 - 400: [ERROR: External: This model does not support the format you provided.] - {}
webui  | Traceback (most recent call last):
webui  |
webui  |   File "/app/backend/open_webui/routers/audio.py", line 515, in transcribe
webui  |     r.raise_for_status()
webui  |     │ └ <function Response.raise_for_status at 0xffffa9c5d760>
webui  |     └ <Response [400]>
webui  |
webui  |   File "/usr/local/lib/python3.11/site-packages/requests/models.py", line 1024, in raise_for_status
webui  |     raise HTTPError(http_error_msg, response=self)
webui  |           │         │                        └ <Response [400]>
webui  |           │         └ '400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions'
webui  |           └ <class 'requests.exceptions.HTTPError'>
webui  |
webui  | requests.exceptions.HTTPError: 400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions
webui  |
webui  |
webui  | During handling of the above exception, another exception occurred:
webui  |
webui  |
webui  | Traceback (most recent call last):
webui  |
webui  |   File "/app/backend/open_webui/routers/audio.py", line 661, in transcription
webui  |     data = transcribe(request, file_path)
webui  |            │          │        └ '/app/backend/data/cache/audio/transcriptions/d865d03d-3ad5-4718-be77-c716125cd334.wav'
webui  |            │          └ <starlette.requests.Request object at 0xffff4d4e6150>
webui  |            └ <function transcribe at 0xffff82445b20>
webui  |
webui  |   File "/app/backend/open_webui/routers/audio.py", line 536, in transcribe
webui  |     raise Exception(detail if detail else "Open WebUI: Server Connection Error")
webui  |                     │         └ 'External: This model does not support the format you provided.'
webui  |                     └ 'External: This model does not support the format you provided.'
webui  |
webui  | Exception: External: This model does not support the format you provided.
webui  |
webui  |
webui  | During handling of the above exception, another exception occurred:
webui  |
webui  |
webui  | Traceback (most recent call last):
webui  |
webui  |   File "/usr/local/lib/python3.11/threading.py", line 1002, in _bootstrap
webui  |     self._bootstrap_inner()
webui  |     │    └ <function Thread._bootstrap_inner at 0xffffadbd4860>
webui  |     └ <WorkerThread(AnyIO worker thread, started 281469716853152)>
webui  |   File "/usr/local/lib/python3.11/threading.py", line 1045, in _bootstrap_inner
webui  |     self.run()
webui  |     │    └ <function WorkerThread.run at 0xffff54541120>
webui  |     └ <WorkerThread(AnyIO worker thread, started 281469716853152)>
webui  |   File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 967, in run
webui  |     result = context.run(func, *args)
webui  |              │       │   │      └ ()
webui  |              │       │   └ functools.partial(<function transcription at 0xffff824453a0>, user=UserModel(id='f5121c84-0dc2-4480-a79a-d9bbe77fca6b', name=...
webui  |              │       └ <method 'run' of '_contextvars.Context' objects>
webui  |              └ <_contextvars.Context object at 0xffff4c6967c0>
webui  |
webui  | > File "/app/backend/open_webui/routers/audio.py", line 667, in transcription
webui  |     raise HTTPException(
webui  |           └ <class 'fastapi.exceptions.HTTPException'>
webui  |
webui  | fastapi.exceptions.HTTPException: 400: [ERROR: External: This model does not support the format you provided.]

Additional Information

This appears to be solved by PR https://github.com/open-webui/open-webui/pull/12603

See this bug from librechat for more info.

Originally created by @RodolfoCastanheira on GitHub (Apr 10, 2025). ### Check Existing Issues - [x] I have searched the existing issues and discussions. - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version v0.6.2 ### Ollama Version (if applicable) _No response_ ### Operating System docker ### Browser (if applicable) chrome ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [ ] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have listed steps to reproduce the bug in detail. ### Expected Behavior Transcription of the audio. ### Actual Behavior ERROR | open_webui.routers.audio:transcription:673 - 400: [ERROR: External: This model does not support the format you provided.] - {} ### Steps to Reproduce Any audio message with the STT model as gpt-4o-transcribe (or mini) will fail. ### Logs & Screenshots Full log of the error: ``` webui | 2025-04-10 18:19:48.718 | INFO | open_webui.routers.audio:transcription:626 - file.content_type: audio/wav - {} webui | 2025-04-10 18:19:48.719 | INFO | open_webui.routers.audio:transcribe:470 - transcribe: /app/backend/data/cache/audio/transcriptions/d865d03d-3ad5-4718-be77-c716125cd334.wav - {} webui | 2025-04-10 18:19:49.089 | DEBUG | urllib3.connectionpool:_new_conn:1049 - Starting new HTTPS connection (1): api.openai.com:443 - {} webui | 2025-04-10 18:19:50.001 | DEBUG | urllib3.connectionpool:_make_request:544 - https://api.openai.com:443 "POST /v1/audio/transcriptions HTTP/1.1" 400 186 - {} webui | 2025-04-10 18:19:50.001 | ERROR | open_webui.routers.audio:transcribe:525 - 400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions - {} webui | Traceback (most recent call last): webui | webui | File "/usr/local/lib/python3.11/threading.py", line 1002, in _bootstrap webui | self._bootstrap_inner() webui | │ └ <function Thread._bootstrap_inner at 0xffffadbd4860> webui | └ <WorkerThread(AnyIO worker thread, started 281469716853152)> webui | File "/usr/local/lib/python3.11/threading.py", line 1045, in _bootstrap_inner webui | self.run() webui | │ └ <function WorkerThread.run at 0xffff54541120> webui | └ <WorkerThread(AnyIO worker thread, started 281469716853152)> webui | File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 967, in run webui | result = context.run(func, *args) webui | │ │ │ └ () webui | │ │ └ functools.partial(<function transcription at 0xffff824453a0>, user=UserModel(id='f5121c84-0dc2-4480-a79a-d9bbe77fca6b', name=... webui | │ └ <method 'run' of '_contextvars.Context' objects> webui | └ <_contextvars.Context object at 0xffff4c6967c0> webui | webui | File "/app/backend/open_webui/routers/audio.py", line 661, in transcription webui | data = transcribe(request, file_path) webui | │ │ └ '/app/backend/data/cache/audio/transcriptions/d865d03d-3ad5-4718-be77-c716125cd334.wav' webui | │ └ <starlette.requests.Request object at 0xffff4d4e6150> webui | └ <function transcribe at 0xffff82445b20> webui | webui | > File "/app/backend/open_webui/routers/audio.py", line 515, in transcribe webui | r.raise_for_status() webui | │ └ <function Response.raise_for_status at 0xffffa9c5d760> webui | └ <Response [400]> webui | webui | File "/usr/local/lib/python3.11/site-packages/requests/models.py", line 1024, in raise_for_status webui | raise HTTPError(http_error_msg, response=self) webui | │ │ └ <Response [400]> webui | │ └ '400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions' webui | └ <class 'requests.exceptions.HTTPError'> webui | webui | requests.exceptions.HTTPError: 400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions webui | 2025-04-10 18:19:50.003 | ERROR | open_webui.routers.audio:transcription:665 - External: This model does not support the format you provided. - {} webui | Traceback (most recent call last): webui | webui | File "/app/backend/open_webui/routers/audio.py", line 515, in transcribe webui | r.raise_for_status() webui | │ └ <function Response.raise_for_status at 0xffffa9c5d760> webui | └ <Response [400]> webui | webui | File "/usr/local/lib/python3.11/site-packages/requests/models.py", line 1024, in raise_for_status webui | raise HTTPError(http_error_msg, response=self) webui | │ │ └ <Response [400]> webui | │ └ '400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions' webui | └ <class 'requests.exceptions.HTTPError'> webui | webui | requests.exceptions.HTTPError: 400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions webui | webui | webui | During handling of the above exception, another exception occurred: webui | webui | webui | Traceback (most recent call last): webui | webui | File "/usr/local/lib/python3.11/threading.py", line 1002, in _bootstrap webui | self._bootstrap_inner() webui | │ └ <function Thread._bootstrap_inner at 0xffffadbd4860> webui | └ <WorkerThread(AnyIO worker thread, started 281469716853152)> webui | File "/usr/local/lib/python3.11/threading.py", line 1045, in _bootstrap_inner webui | self.run() webui | │ └ <function WorkerThread.run at 0xffff54541120> webui | └ <WorkerThread(AnyIO worker thread, started 281469716853152)> webui | File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 967, in run webui | result = context.run(func, *args) webui | │ │ │ └ () webui | │ │ └ functools.partial(<function transcription at 0xffff824453a0>, user=UserModel(id='f5121c84-0dc2-4480-a79a-d9bbe77fca6b', name=... webui | │ └ <method 'run' of '_contextvars.Context' objects> webui | └ <_contextvars.Context object at 0xffff4c6967c0> webui | webui | > File "/app/backend/open_webui/routers/audio.py", line 661, in transcription webui | data = transcribe(request, file_path) webui | │ │ └ '/app/backend/data/cache/audio/transcriptions/d865d03d-3ad5-4718-be77-c716125cd334.wav' webui | │ └ <starlette.requests.Request object at 0xffff4d4e6150> webui | └ <function transcribe at 0xffff82445b20> webui | webui | File "/app/backend/open_webui/routers/audio.py", line 536, in transcribe webui | raise Exception(detail if detail else "Open WebUI: Server Connection Error") webui | │ └ 'External: This model does not support the format you provided.' webui | └ 'External: This model does not support the format you provided.' webui | webui | Exception: External: This model does not support the format you provided. webui | 2025-04-10 18:19:50.004 | ERROR | open_webui.routers.audio:transcription:673 - 400: [ERROR: External: This model does not support the format you provided.] - {} webui | Traceback (most recent call last): webui | webui | File "/app/backend/open_webui/routers/audio.py", line 515, in transcribe webui | r.raise_for_status() webui | │ └ <function Response.raise_for_status at 0xffffa9c5d760> webui | └ <Response [400]> webui | webui | File "/usr/local/lib/python3.11/site-packages/requests/models.py", line 1024, in raise_for_status webui | raise HTTPError(http_error_msg, response=self) webui | │ │ └ <Response [400]> webui | │ └ '400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions' webui | └ <class 'requests.exceptions.HTTPError'> webui | webui | requests.exceptions.HTTPError: 400 Client Error: Bad Request for url: https://api.openai.com/v1/audio/transcriptions webui | webui | webui | During handling of the above exception, another exception occurred: webui | webui | webui | Traceback (most recent call last): webui | webui | File "/app/backend/open_webui/routers/audio.py", line 661, in transcription webui | data = transcribe(request, file_path) webui | │ │ └ '/app/backend/data/cache/audio/transcriptions/d865d03d-3ad5-4718-be77-c716125cd334.wav' webui | │ └ <starlette.requests.Request object at 0xffff4d4e6150> webui | └ <function transcribe at 0xffff82445b20> webui | webui | File "/app/backend/open_webui/routers/audio.py", line 536, in transcribe webui | raise Exception(detail if detail else "Open WebUI: Server Connection Error") webui | │ └ 'External: This model does not support the format you provided.' webui | └ 'External: This model does not support the format you provided.' webui | webui | Exception: External: This model does not support the format you provided. webui | webui | webui | During handling of the above exception, another exception occurred: webui | webui | webui | Traceback (most recent call last): webui | webui | File "/usr/local/lib/python3.11/threading.py", line 1002, in _bootstrap webui | self._bootstrap_inner() webui | │ └ <function Thread._bootstrap_inner at 0xffffadbd4860> webui | └ <WorkerThread(AnyIO worker thread, started 281469716853152)> webui | File "/usr/local/lib/python3.11/threading.py", line 1045, in _bootstrap_inner webui | self.run() webui | │ └ <function WorkerThread.run at 0xffff54541120> webui | └ <WorkerThread(AnyIO worker thread, started 281469716853152)> webui | File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 967, in run webui | result = context.run(func, *args) webui | │ │ │ └ () webui | │ │ └ functools.partial(<function transcription at 0xffff824453a0>, user=UserModel(id='f5121c84-0dc2-4480-a79a-d9bbe77fca6b', name=... webui | │ └ <method 'run' of '_contextvars.Context' objects> webui | └ <_contextvars.Context object at 0xffff4c6967c0> webui | webui | > File "/app/backend/open_webui/routers/audio.py", line 667, in transcription webui | raise HTTPException( webui | └ <class 'fastapi.exceptions.HTTPException'> webui | webui | fastapi.exceptions.HTTPException: 400: [ERROR: External: This model does not support the format you provided.] ``` ### Additional Information This appears to be solved by PR https://github.com/open-webui/open-webui/pull/12603 See this [bug from librechat](https://github.com/danny-avila/LibreChat/issues/6453) for more info.
GiteaMirror added the bug label 2025-11-11 16:03:29 -06:00
GiteaMirror commented 2025-11-11 16:03:30 -06:00
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@tjbck commented on GitHub (Apr 10, 2025):

https://github.com/open-webui/open-webui/pull/12603 Merged!

@tjbck commented on GitHub (Apr 10, 2025): https://github.com/open-webui/open-webui/pull/12603 Merged!
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Reference: github-starred/open-webui#4804
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