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Custom Models Not Showing up on Windows 11 Machine (Works on MacOS) #3868

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opened 2025-11-11 15:41:29 -06:00 by GiteaMirror · 1 comment
GiteaMirror commented 2025-11-11 15:41:29 -06:00
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Originally created by @krittaprot on GitHub (Feb 16, 2025).

Bug Report

Image

Image

The models created from the model tab is not shown even if I login as an admin.

This issues seem to be specific to my Windows 11 laptop (it works fine on my Macbook Pro M3).

The raw model from LM Studio openai api itself is working fine as shown in the screen recording below.

Could you please kindly advise how to resolve this issue?

Installation Method

I used pip install open-webui. Tried with both pipx and conda env.

Environment

  • Open WebUI Version: 0.5.12

  • Operating System: Windows 11

  • Browser (if applicable): Chrome 132.0.6834.197 (Official Build) (64-bit)

Confirmation:

  • I have read and followed all the instructions provided in the README.md.
  • I am on the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have provided the exact steps to reproduce the bug in the "Steps to Reproduce" section below.

Expected Behavior:

When clicking on the custom model, I expect it pick the model for use in my chatbox.

Actual Behavior:

It leads to default model being selected instead of the custom model. Also, the custom models are not shown in the model list.

Description

Bug Summary:
Custom models do not show up in the model list on windows machine (works fine on mac).

Reproduction Details

Steps to Reproduce:

  1. Create a new custom model using the model tab and pick any base model, then save the config.
  2. Go to model list.
  3. Model is not found even as admin.

Logs and Screenshots

Terminal Logs.

openwebui logs.txt

Browser Console Logs:
Image

Screenshots/Screen Recordings (if applicable):

https://github.com/user-attachments/assets/1d57ac00-d7ec-4eaa-902e-230009098099

Additional Information

This happens whether I set-up the environment with conda or pipx.

Note

If the bug report is incomplete or does not follow the provided instructions, it may not be addressed. Please ensure that you have followed the steps outlined in the README.md and troubleshooting.md documents, and provide all necessary information for us to reproduce and address the issue. Thank you!

Originally created by @krittaprot on GitHub (Feb 16, 2025). # Bug Report ![Image](https://github.com/user-attachments/assets/4ee33041-f565-422f-8448-8c6b09357702) ![Image](https://github.com/user-attachments/assets/e2207ce2-e7f9-4173-b0fb-b069fa871e82) The models created from the model tab is not shown even if I login as an admin. This issues seem to be specific to my Windows 11 laptop (it works fine on my Macbook Pro M3). The raw model from LM Studio openai api itself is working fine as shown in the screen recording below. Could you please kindly advise how to resolve this issue? --- ## Installation Method I used pip install open-webui. Tried with both pipx and conda env. ## Environment - **Open WebUI Version:** 0.5.12 - **Operating System:** Windows 11 - **Browser (if applicable):** Chrome 132.0.6834.197 (Official Build) (64-bit) **Confirmation:** - [x] I have read and followed all the instructions provided in the README.md. - [x] I am on the latest version of both Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have provided the exact steps to reproduce the bug in the "Steps to Reproduce" section below. ## Expected Behavior: When clicking on the custom model, I expect it pick the model for use in my chatbox. ## Actual Behavior: It leads to default model being selected instead of the custom model. Also, the custom models are not shown in the model list. ## Description **Bug Summary:** Custom models do not show up in the model list on windows machine (works fine on mac). ## Reproduction Details **Steps to Reproduce:** 1) Create a new custom model using the model tab and pick any base model, then save the config. 2) Go to model list. 3) Model is not found even as admin. ## Logs and Screenshots **Terminal Logs.** [openwebui logs.txt](https://github.com/user-attachments/files/18813335/openwebui.logs.txt) **Browser Console Logs:** ![Image](https://github.com/user-attachments/assets/ebe3511e-9d93-4e67-aa59-867abcfb8f2c) **Screenshots/Screen Recordings (if applicable):** https://github.com/user-attachments/assets/1d57ac00-d7ec-4eaa-902e-230009098099 ## Additional Information This happens whether I set-up the environment with conda or pipx. ## Note If the bug report is incomplete or does not follow the provided instructions, it may not be addressed. Please ensure that you have followed the steps outlined in the README.md and troubleshooting.md documents, and provide all necessary information for us to reproduce and address the issue. Thank you!
GiteaMirror commented 2025-11-11 15:41:30 -06:00
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@tjbck commented on GitHub (Feb 16, 2025):

You should use OpenAI Connections from Admin Settings instead of Direct Connections

@tjbck commented on GitHub (Feb 16, 2025): You should use OpenAI Connections from Admin Settings instead of Direct Connections
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Reference: github-starred/open-webui#3868
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