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[GH-ISSUE #20812] issue: Unable to start Open WebUI on SaaS platforms (Render, Koyeb) after updating to v0.7.2 #34823

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opened 2026-04-25 09:00:31 -05:00 by GiteaMirror · 3 comments
GiteaMirror commented 2026-04-25 09:00:31 -05:00
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Originally created by @tempppabx1 on GitHub (Jan 20, 2026).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/20812

Check Existing Issues

  • I have searched for any existing and/or related issues.
  • I have searched for any existing and/or related discussions.
  • I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!).
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

v0.7.2

Ollama Version (if applicable)

No response

Operating System

Debian 12

Browser (if applicable)

No response

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have provided every relevant configuration, setting, and environment variable used in my setup.
  • I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
  • I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
  • Start with the initial platform/version/OS and dependencies used,
  • Specify exact install/launch/configure commands,
  • List URLs visited, user input (incl. example values/emails/passwords if needed),
  • Describe all options and toggles enabled or changed,
  • Include any files or environmental changes,
  • Identify the expected and actual result at each stage,
  • Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

The application should successfully start the web server, allowing the service to be accessible via the assigned URL on SaaS platforms like Render or Koyeb.

Actual Behavior

After upgrading to v0.7.2, the startup process stalls. The logs display messages regarding database migrations and security warnings (JWT/CORS), but the web service never initializes. No further logs are generated, and the platform's health check eventually fails because the port is not being listened to.

Steps to Reproduce

Deploy Open WebUI v0.7.x (e.g., v0.7.2) on a SaaS platform (Render, Koyeb, etc.).
Connect to a PostgreSQL database instance.
Observe the deployment logs.
The process stops after the "Will assume transactional DDL" or JWT warning line, and the web server fails to start.

Logs & Screenshots

INFO:open_webui.internal.db:There is nothing to migrate
INFO:open_webui.env:Running migrations
INFO [alembic.runtime.migration] Context impl PostgresqlImpl.
INFO [alembic.runtime.migration] Will assume transactional DDL.
WARNI [open_webui.env] ⚠️ SECURITY WARNING: JWT_EXPIRES_IN is set to '-1'
See: https://docs.openwebui.com/getting-started/env-configuration

Additional Information

I have been using Open WebUI v0.6 on these SaaS platforms for a long time without any issues. This startup failure only started occurring immediately after attempting to upgrade to v0.7.2.

Originally created by @tempppabx1 on GitHub (Jan 20, 2026). Original GitHub issue: https://github.com/open-webui/open-webui/issues/20812 ### Check Existing Issues - [x] I have searched for any existing and/or related issues. - [x] I have searched for any existing and/or related discussions. - [x] I have also searched in the CLOSED issues AND CLOSED discussions and found no related items (your issue might already be addressed on the development branch!). - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version v0.7.2 ### Ollama Version (if applicable) _No response_ ### Operating System Debian 12 ### Browser (if applicable) _No response_ ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior The application should successfully start the web server, allowing the service to be accessible via the assigned URL on SaaS platforms like Render or Koyeb. ### Actual Behavior After upgrading to v0.7.2, the startup process stalls. The logs display messages regarding database migrations and security warnings (JWT/CORS), but the web service never initializes. No further logs are generated, and the platform's health check eventually fails because the port is not being listened to. ### Steps to Reproduce Deploy Open WebUI v0.7.x (e.g., v0.7.2) on a SaaS platform (Render, Koyeb, etc.). Connect to a PostgreSQL database instance. Observe the deployment logs. The process stops after the "Will assume transactional DDL" or JWT warning line, and the web server fails to start. ### Logs & Screenshots INFO:open_webui.internal.db:There is nothing to migrate INFO:open_webui.env:Running migrations INFO [alembic.runtime.migration] Context impl PostgresqlImpl. INFO [alembic.runtime.migration] Will assume transactional DDL. WARNI [open_webui.env] ⚠️ SECURITY WARNING: JWT_EXPIRES_IN is set to '-1' See: https://docs.openwebui.com/getting-started/env-configuration ### Additional Information I have been using Open WebUI v0.6 on these SaaS platforms for a long time without any issues. This startup failure only started occurring immediately after attempting to upgrade to v0.7.2.
GiteaMirror added the bug label 2026-04-25 09:00:31 -05:00
GiteaMirror commented 2026-04-25 09:00:33 -05:00
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@owui-terminator[bot] commented on GitHub (Jan 20, 2026):

🔍 Similar Issues Found

I found some existing issues that might be related to this one. Please check if any of these are duplicates or contain helpful solutions:

  1. #20327 issue: Unable to use any Open WebUI version newer than 0.6.25 due to hybrid search performance
    by galvanoid • Jan 02, 2026 • bug

  2. #14529 issue: Open WebUI does not work on versions after version 0.6.7
    by OpenSoftware-World • May 30, 2025 • bug

  3. #19496 issue: 500 internal server error appears in v0.6.40
    by cloudtuotuo • Nov 26, 2025 • bug

  4. #18145 issue: 0.6.33 regression
    by Ark-Levy • Oct 08, 2025 • bug

  5. #18157 issue: v0.6.33 login no longer possible
    by gothicVI • Oct 08, 2025 • bug

Show 5 more related issues

  1. #19417 issue: v0.6.37 SQL Error
    by AKHYP • Nov 24, 2025 • bug

  2. #19481 issue: admin panel not working
    by kybeq • Nov 25, 2025 • bug

  3. #15788 issue: web page extracting not working with 0.6.16
    by Fredson001 • Jul 16, 2025 • bug

  4. #19855 issue: Docker Compose Deployment Fails to Serve Web Interface
    by mrviktort • Dec 10, 2025 • bug

  5. #16025 issue: 404 and style errors in 0.6.15+
    by drewbroadbent • Jul 25, 2025 • bug

💡 Tips:

  • If this is a duplicate, please consider closing this issue and adding any additional details to the existing one
  • If you found a solution in any of these issues, please share it here to help others

This comment was generated automatically by a bot. Please react with a 👍 if this comment was helpful, or a 👎 if it was not.

<!-- gh-comment-id:3772115975 --> @owui-terminator[bot] commented on GitHub (Jan 20, 2026): 🔍 **Similar Issues Found** I found some existing issues that might be related to this one. Please check if any of these are duplicates or contain helpful solutions: 1. [#20327](https://github.com/open-webui/open-webui/issues/20327) **issue: Unable to use any Open WebUI version newer than 0.6.25 due to hybrid search performance** *by galvanoid • Jan 02, 2026 • `bug`* 2. [#14529](https://github.com/open-webui/open-webui/issues/14529) **issue: Open WebUI does not work on versions after version 0.6.7** *by OpenSoftware-World • May 30, 2025 • `bug`* 3. [#19496](https://github.com/open-webui/open-webui/issues/19496) **issue: 500 internal server error appears in v0.6.40** *by cloudtuotuo • Nov 26, 2025 • `bug`* 4. [#18145](https://github.com/open-webui/open-webui/issues/18145) **issue: 0.6.33 regression** *by Ark-Levy • Oct 08, 2025 • `bug`* 5. [#18157](https://github.com/open-webui/open-webui/issues/18157) **issue: v0.6.33 login no longer possible** *by gothicVI • Oct 08, 2025 • `bug`* <details> <summary>Show 5 more related issues</summary> 6. [#19417](https://github.com/open-webui/open-webui/issues/19417) **issue: v0.6.37 SQL Error** *by AKHYP • Nov 24, 2025 • `bug`* 7. [#19481](https://github.com/open-webui/open-webui/issues/19481) **issue: admin panel not working** *by kybeq • Nov 25, 2025 • `bug`* 8. [#15788](https://github.com/open-webui/open-webui/issues/15788) **issue: web page extracting not working with 0.6.16** *by Fredson001 • Jul 16, 2025 • `bug`* 9. [#19855](https://github.com/open-webui/open-webui/issues/19855) **issue: Docker Compose Deployment Fails to Serve Web Interface** *by mrviktort • Dec 10, 2025 • `bug`* 10. [#16025](https://github.com/open-webui/open-webui/issues/16025) **issue: 404 and style errors in 0.6.15+** *by drewbroadbent • Jul 25, 2025 • `bug`* </details> --- 💡 **Tips:** - If this is a duplicate, please consider closing this issue and adding any additional details to the existing one - If you found a solution in any of these issues, please share it here to help others *This comment was generated automatically by a bot.* Please react with a 👍 if this comment was helpful, or a 👎 if it was not.
GiteaMirror commented 2026-04-25 09:00:33 -05:00
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@tempppabx1 commented on GitHub (Jan 20, 2026):

After further testing, I found that the issue was introduced in version v0.6.42 and persists in all subsequent versions. While the release notes mention that dependency version bumps might cause compatibility issues for existing plugins, my instance does not use any plugins. I also attempted a clean installation, but it did not help

<!-- gh-comment-id:3772173656 --> @tempppabx1 commented on GitHub (Jan 20, 2026): After further testing, I found that the issue was introduced in version v0.6.42 and persists in all subsequent versions. While the release notes mention that dependency version bumps might cause compatibility issues for existing plugins, my instance does not use any plugins. I also attempted a clean installation, but it did not help
GiteaMirror commented 2026-04-25 09:00:34 -05:00
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@Classic298 commented on GitHub (Jan 20, 2026):

Not an official deployment that is supported by us. If there are no error logs (the one you mentioned are no errors and are very OK to be shown) then I cannot help with further troubleshooting. Would need more information on how it is intalled and set up with great detail and some logs.

But with the officially supported deployment methods, I cannot reproduce any issues or startup troubles. So, out of scope.
These SaaS are not our service, we do not support them.
https://docs.openwebui.com/getting-started/quick-start/

<!-- gh-comment-id:3772622803 --> @Classic298 commented on GitHub (Jan 20, 2026): Not an official deployment that is supported by us. If there are no error logs (the one you mentioned are no errors and are very OK to be shown) then I cannot help with further troubleshooting. Would need more information on how it is intalled and set up with great detail and some logs. But with the officially supported deployment methods, I cannot reproduce any issues or startup troubles. So, out of scope. These SaaS are not our service, we do not support them. https://docs.openwebui.com/getting-started/quick-start/
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