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MP4 file upload error, is it not supported？ #2401
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Reference: github-starred/open-webui#2401
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Originally created by @sunsn1997 on GitHub (Oct 17, 2024).
Bug Report
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Installation Method
[Describe the method you used to install the project, e.g., git clone, Docker, pip, etc.]
Environment
Open WebUI Version: [e.g., v0.3.11]
Ollama (if applicable): [e.g., v0.2.0, v0.1.32-rc1]
Operating System: [e.g., Windows 10, macOS Big Sur, Ubuntu 20.04]
Browser (if applicable): [e.g., Chrome 100.0, Firefox 98.0]
Confirmation:
Expected Behavior:
[Describe what you expected to happen.]
Actual Behavior:
[Describe what actually happened.]
Description
Bug Summary:
[Provide a brief but clear summary of the bug]
Reproduction Details
Steps to Reproduce:
[Outline the steps to reproduce the bug. Be as detailed as possible.]
Logs and Screenshots
Browser Console Logs:
[Include relevant browser console logs, if applicable]
Docker Container Logs:
INFO [open_webui.apps.webui.routers.files] file.content_type: video/mp4
ERROR [open_webui.apps.retrieval.main] Timeout reached while detecting encoding for /app/backend/data/uploads/e720fb64-373b-4c17-858e-71be9662a2a2_videoplayback.mp4
Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/langchain_community/document_loaders/text.py", line 43, in lazy_load
text = f.read()
^^^^^^^^
File "", line 322, in decode
UnicodeDecodeError: 'utf-8' codec can't decode byte 0xa5 in position 26: invalid start byte
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/langchain_community/document_loaders/helpers.py", line 43, in detect_file_encodings
encodings = future.result(timeout=timeout)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/concurrent/futures/_base.py", line 458, in result
raise TimeoutError()
TimeoutError
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/app/backend/open_webui/apps/retrieval/main.py", line 804, in process_file
docs = loader.load(
^^^^^^^^^^^^
File "/app/backend/open_webui/apps/retrieval/loaders/main.py", line 125, in load
docs = loader.load()
^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/langchain_core/document_loaders/base.py", line 30, in load
return list(self.lazy_load())
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/langchain_community/document_loaders/text.py", line 46, in lazy_load
detected_encodings = detect_file_encodings(self.file_path)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/langchain_community/document_loaders/helpers.py", line 45, in detect_file_encodings
raise TimeoutError(
TimeoutError: Timeout reached while detecting encoding for /app/backend/data/uploads/e720fb64-373b-4c17-858e-71be9662a2a2_videoplayback.mp4
ERROR [open_webui.apps.webui.routers.files] 400: Timeout reached while detecting encoding for /app/backend/data/uploads/e720fb64-373b-4c17-858e-71be9662a2a2_videoplayback.mp4
Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/langchain_community/document_loaders/text.py", line 43, in lazy_load
text = f.read()
^^^^^^^^
File "", line 322, in decode
UnicodeDecodeError: 'utf-8' codec can't decode byte 0xa5 in position 26: invalid start byte
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/langchain_community/document_loaders/helpers.py", line 43, in detect_file_encodings
encodings = future.result(timeout=timeout)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/concurrent/futures/_base.py", line 458, in result
raise TimeoutError()
TimeoutError
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/app/backend/open_webui/apps/retrieval/main.py", line 804, in process_file
docs = loader.load(
^^^^^^^^^^^^
File "/app/backend/open_webui/apps/retrieval/loaders/main.py", line 125, in load
docs = loader.load()
^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/langchain_core/document_loaders/base.py", line 30, in load
return list(self.lazy_load())
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/langchain_community/document_loaders/text.py", line 46, in lazy_load
detected_encodings = detect_file_encodings(self.file_path)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/langchain_community/document_loaders/helpers.py", line 45, in detect_file_encodings
raise TimeoutError(
TimeoutError: Timeout reached while detecting encoding for /app/backend/data/uploads/e720fb64-373b-4c17-858e-71be9662a2a2_videoplayback.mp4
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/app/backend/open_webui/apps/webui/routers/files.py", line 71, in upload_file
process_file(ProcessFileForm(file_id=id))
File "/app/backend/open_webui/apps/retrieval/main.py", line 867, in process_file
raise HTTPException(
fastapi.exceptions.HTTPException: 400: Timeout reached while detecting encoding for /app/backend/data/uploads/e720fb64-373b-4c17-858e-71be9662a2a2_videoplayback.mp4
ERROR [open_webui.apps.webui.routers.files] Error processing file: e720fb64-373b-4c17-858e-71be9662a2a2
Screenshots/Screen Recordings (if applicable):
[Attach any relevant screenshots to help illustrate the issue]
Additional Information
[Include any additional details that may help in understanding and reproducing the issue. This could include specific configurations, error messages, or anything else relevant to the bug.]
Note
If the bug report is incomplete or does not follow the provided instructions, it may not be addressed. Please ensure that you have followed the steps outlined in the README.md and troubleshooting.md documents, and provide all necessary information for us to reproduce and address the issue. Thank you!