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[GH-ISSUE #16911] issue: Unconnected user-sided external tool server crashes main UI for the user #18093

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opened 2026-04-20 00:02:58 -05:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-04-20 00:02:58 -05:00
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Originally created by @christopherquenneville on GitHub (Aug 25, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/16911

Check Existing Issues

  • I have searched the existing issues and discussions.
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

v0.6.25

Ollama Version (if applicable)

N/A

Operating System

Windows 11

Browser (if applicable)

Any

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have provided every relevant configuration, setting, and environment variable used in my setup.
  • I have clearly listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc).
  • I have documented step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation. My steps:
  • Start with the initial platform/version/OS and dependencies used,
  • Specify exact install/launch/configure commands,
  • List URLs visited, user input (incl. example values/emails/passwords if needed),
  • Describe all options and toggles enabled or changed,
  • Include any files or environmental changes,
  • Identify the expected and actual result at each stage,
  • Ensure any reasonably skilled user can follow and hit the same issue.

Expected Behavior

Since last update, when a user has an external tool connected in their preferences, but the tool isn't online, instead of throwing an error on the top-right corner, the UI spins indefinitly.

Actual Behavior

When a user has an external tool connected in their preferences, but the tool isn't online, it used to just throw an error on the top-right corner.

Steps to Reproduce

Update to last version of OpenWebUI (docker release)
Connect any external tool server (on user preferences)
Reload the web page (with the external tool server inaccessible)

Logs & Screenshots

Image

Additional Information

No response

Originally created by @christopherquenneville on GitHub (Aug 25, 2025). Original GitHub issue: https://github.com/open-webui/open-webui/issues/16911 ### Check Existing Issues - [x] I have searched the existing issues and discussions. - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version v0.6.25 ### Ollama Version (if applicable) N/A ### Operating System Windows 11 ### Browser (if applicable) Any ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have **provided every relevant configuration, setting, and environment variable used in my setup.** - [x] I have clearly **listed every relevant configuration, custom setting, environment variable, and command-line option that influences my setup** (such as Docker Compose overrides, .env values, browser settings, authentication configurations, etc). - [x] I have documented **step-by-step reproduction instructions that are precise, sequential, and leave nothing to interpretation**. My steps: - Start with the initial platform/version/OS and dependencies used, - Specify exact install/launch/configure commands, - List URLs visited, user input (incl. example values/emails/passwords if needed), - Describe all options and toggles enabled or changed, - Include any files or environmental changes, - Identify the expected and actual result at each stage, - Ensure any reasonably skilled user can follow and hit the same issue. ### Expected Behavior Since last update, when a user has an external tool connected in their preferences, but the tool isn't online, instead of throwing an error on the top-right corner, the UI spins indefinitly. ### Actual Behavior When a user has an external tool connected in their preferences, but the tool isn't online, it used to just throw an error on the top-right corner. ### Steps to Reproduce Update to last version of OpenWebUI (docker release) Connect any external tool server (on user preferences) Reload the web page (with the external tool server inaccessible) ### Logs & Screenshots <img width="1910" height="926" alt="Image" src="https://github.com/user-attachments/assets/7d6d821c-1255-4385-a713-d26d7bd8d6f1" /> ### Additional Information _No response_
GiteaMirror added the bug label 2026-04-20 00:02:58 -05:00
GiteaMirror commented 2026-04-20 00:03:02 -05:00
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@tjbck commented on GitHub (Aug 26, 2025):

Addressed in dev! #16852

<!-- gh-comment-id:3223322363 --> @tjbck commented on GitHub (Aug 26, 2025): Addressed in dev! #16852
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Reference: github-starred/open-webui#18093
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