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[GH-ISSUE #14338] issue: Timeout when transcripting audio file in notes #17215

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opened 2026-04-19 22:55:51 -05:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-04-19 22:55:51 -05:00
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Originally created by @GlisseManTV on GitHub (May 26, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/14338

Check Existing Issues

  • I have searched the existing issues and discussions.
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

0.6.10

Ollama Version (if applicable)

0.7.1

Operating System

Truenas Scale 24.10.2.2

Browser (if applicable)

Edge 136.0.3240.92

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have listed steps to reproduce the bug in detail.

Expected Behavior

When upload a large audio file (or record it), I expect to have this file be transcripted even if the process take longer than 90seconds.
this :
Image
until the end

Actual Behavior

When upload a large audio file (or record it), UI seems be resetted and file continue to be treated in the background but never appear on the notes UI.
this :
Image
until 90seconds where I got this blank screen :

Image

Steps to Reproduce

  1. Create new note or open existing one
  2. Upload a large audio file (depending of your setup, choose one which take longer than 90 seconds to be treated)
  3. Wait 90 seconds and see the UI resetted.

Logs & Screenshots

2025-05-26 11:32:57.840 | INFO     | open_webui.routers.audio:transcribe:781 - transcribe: /app/backend/data/uploads/9063a171-c854-40fe-8f32-81e2f3dd0993_eb00009f-c3ba-4b45-984a-e61bf56a82a0_2025 14_42.webm - {}
Chunk paths: ['/app/backend/data/uploads/9063a171-c854-40fe-8f32-81e2f3dd0993_eb00009f-c3ba-4b45-984a-e61bf56a82a0_2025 14_42_compressed.mp3']
2025-05-26 11:33:28.485 | INFO     | uvicorn.protocols.http.httptools_impl:send:476 - publicIP:0 - "GET /_app/version.json HTTP/1.1" 200 - {}
2025-05-26 11:33:52.485 | INFO     | uvicorn.protocols.http.httptools_impl:send:476 - publicIP:0 - "GET /_app/version.json HTTP/1.1" 200 - {}
2025-05-26 11:34:28.496 | INFO     | uvicorn.protocols.http.httptools_impl:send:476 - publicIP:0 - "POST /api/v1/notes/d8fbbe88-9416-4f19-9ba4-94db1e3703f3/update HTTP/1.1" 200 - {}
2025-05-26 11:34:29.489 | INFO     | uvicorn.protocols.http.httptools_impl:send:476 - publicIP:0 - "GET /_app/version.json HTTP/1.1" 200 - {}

Edge logs

Image

Additional Information

Using Python - faster_whisper from external server with dual rtx 3060
model = WhisperModel("medium", device="cuda", compute_type="float16")
(.........beam_size=5)

I tried to reduce quality of transcription (only for science) and I realize that the file is being processed well if it took less than 90seconds to be treated.
Obvisouly, it's not what I expect when I'm trying to take longer notes.

Also discussed a bit here :
Notes audio capture #13585

Originally created by @GlisseManTV on GitHub (May 26, 2025). Original GitHub issue: https://github.com/open-webui/open-webui/issues/14338 ### Check Existing Issues - [x] I have searched the existing issues and discussions. - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version 0.6.10 ### Ollama Version (if applicable) 0.7.1 ### Operating System Truenas Scale 24.10.2.2 ### Browser (if applicable) Edge 136.0.3240.92 ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have listed steps to reproduce the bug in detail. ### Expected Behavior When upload a large audio file (or record it), I expect to have this file be transcripted even if the process take longer than 90seconds. this : ![Image](https://github.com/user-attachments/assets/b9b09de3-6d5a-4bfb-914c-a55e3f61be01) until the end ### Actual Behavior When upload a large audio file (or record it), UI seems be resetted and file continue to be treated in the background but never appear on the notes UI. this : ![Image](https://github.com/user-attachments/assets/b9b09de3-6d5a-4bfb-914c-a55e3f61be01) until 90seconds where I got this blank screen : ![Image](https://github.com/user-attachments/assets/68bb4982-5549-4567-9ff4-9192a9f6ccc7) ### Steps to Reproduce 1. Create new note or open existing one 2. Upload a large audio file (depending of your setup, choose one which take longer than 90 seconds to be treated) 3. Wait 90 seconds and see the UI resetted. ### Logs & Screenshots ``` docker logs 2025-05-26 11:32:57.840 | INFO | open_webui.routers.audio:transcribe:781 - transcribe: /app/backend/data/uploads/9063a171-c854-40fe-8f32-81e2f3dd0993_eb00009f-c3ba-4b45-984a-e61bf56a82a0_2025 14_42.webm - {} Chunk paths: ['/app/backend/data/uploads/9063a171-c854-40fe-8f32-81e2f3dd0993_eb00009f-c3ba-4b45-984a-e61bf56a82a0_2025 14_42_compressed.mp3'] 2025-05-26 11:33:28.485 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - publicIP:0 - "GET /_app/version.json HTTP/1.1" 200 - {} 2025-05-26 11:33:52.485 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - publicIP:0 - "GET /_app/version.json HTTP/1.1" 200 - {} 2025-05-26 11:34:28.496 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - publicIP:0 - "POST /api/v1/notes/d8fbbe88-9416-4f19-9ba4-94db1e3703f3/update HTTP/1.1" 200 - {} 2025-05-26 11:34:29.489 | INFO | uvicorn.protocols.http.httptools_impl:send:476 - publicIP:0 - "GET /_app/version.json HTTP/1.1" 200 - {} ``` Edge logs ![Image](https://github.com/user-attachments/assets/8cfd30e4-40e3-496b-9160-8341ab585357) ### Additional Information Using Python - faster_whisper from external server with dual rtx 3060 model = WhisperModel("medium", device="cuda", compute_type="float16") (.........beam_size=5) I tried to reduce quality of transcription (only for science) and I realize that the file is being processed well if it took less than 90seconds to be treated. Obvisouly, it's not what I expect when I'm trying to take longer notes. Also discussed a bit here : [Notes audio capture #13585](https://github.com/open-webui/open-webui/discussions/13585)
GiteaMirror added the bug label 2026-04-19 22:55:51 -05:00
GiteaMirror commented 2026-04-19 22:55:54 -05:00
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@tjbck commented on GitHub (May 26, 2025):

Known issue with Cloudflare, please adjust your reverse proxy timeout config.

<!-- gh-comment-id:2909240287 --> @tjbck commented on GitHub (May 26, 2025): Known issue with Cloudflare, please adjust your reverse proxy timeout config.
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Reference: github-starred/open-webui#17215
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