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[GH-ISSUE #11763] issue: #16351

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opened 2026-04-19 22:17:39 -05:00 by GiteaMirror · 1 comment
GiteaMirror commented 2026-04-19 22:17:39 -05:00
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Originally created by @TheRedTower on GitHub (Mar 17, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/11763

Check Existing Issues

  • I have searched the existing issues and discussions.
  • I am using the latest version of Open WebUI.

Installation Method

Docker

Open WebUI Version

v0.5.20

Ollama Version (if applicable)

v0.6.1

Operating System

MacOS Sequoia 15.2

Browser (if applicable)

Safari 18.2 (20620.1.16.11.8)

Confirmation

  • I have read and followed all instructions in README.md.
  • I am using the latest version of both Open WebUI and Ollama.
  • I have included the browser console logs.
  • I have included the Docker container logs.
  • I have listed steps to reproduce the bug in detail.

Expected Behavior

Add Document to knowledge base

Image

Actual Behavior

Trying to add any files will result in an error message

https://github.com/user-attachments/assets/2265d73c-87ac-405c-80ef-340c0019a80f

Steps to Reproduce

just add a word document to the knowledge base via the 2 options, single files or file directory.

Logs & Screenshots

openwebui_logs.txt

Additional Information

No response

Originally created by @TheRedTower on GitHub (Mar 17, 2025). Original GitHub issue: https://github.com/open-webui/open-webui/issues/11763 ### Check Existing Issues - [x] I have searched the existing issues and discussions. - [x] I am using the latest version of Open WebUI. ### Installation Method Docker ### Open WebUI Version v0.5.20 ### Ollama Version (if applicable) v0.6.1 ### Operating System MacOS Sequoia 15.2 ### Browser (if applicable) Safari 18.2 (20620.1.16.11.8) ### Confirmation - [x] I have read and followed all instructions in `README.md`. - [x] I am using the latest version of **both** Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. - [x] I have listed steps to reproduce the bug in detail. ### Expected Behavior Add Document to knowledge base ![Image](https://github.com/user-attachments/assets/0f058e11-5b76-4072-ba6b-47b464cd5c8d) ### Actual Behavior Trying to add any files will result in an error message https://github.com/user-attachments/assets/2265d73c-87ac-405c-80ef-340c0019a80f ### Steps to Reproduce just add a word document to the knowledge base via the 2 options, single files or file directory. ### Logs & Screenshots [openwebui_logs.txt](https://github.com/user-attachments/files/19288333/openwebui_logs.txt) ### Additional Information _No response_
GiteaMirror added the bug label 2026-04-19 22:17:39 -05:00
GiteaMirror commented 2026-04-19 22:17:40 -05:00
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@Classic298 commented on GitHub (Mar 17, 2025):

what do your logs say?

<!-- gh-comment-id:2729730414 --> @Classic298 commented on GitHub (Mar 17, 2025): what do your logs say?
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Reference: github-starred/open-webui#16351
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