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Chat with Ollama behind a company http server not possible #1209

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opened 2025-11-11 14:40:12 -06:00 by GiteaMirror · 0 comments
GiteaMirror commented 2025-11-11 14:40:12 -06:00
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Originally created by @mlier on GitHub (Jun 11, 2024).

Bug Report

Description

Bug Summary:
I am in the company network trying to use OpenWebui.
The http proxy is defined and in use.
Ollama works well.
Openwebui is running. The ui is working well. In particular, I can see my model list. I can choose one model.

My problem occurs when I want to chat.
No answer is written.
There is an error Uncaught (in promise) ReferenceError: TextDecoderStream is not defined Chat.svelte:698:18

TextDecoderStream is not find.
Is there a problem with the installation of javascript librairies due to http proxy server during the installation process ?

The same Open webui (same version) on a computer without proxy server works very well.

Environment

  • Open WebUI Version: [v0.3.2]
  • Ollama (if applicable): [0.1.38]
  • Operating System: [Ubuntu 20.04]
  • Browser (if applicable): [Firefox 102.15.1esr]

Reproduction Details

Confirmation:

  • [X ] I have read and followed all the instructions provided in the README.md.
  • [ X] I am on the latest version of both Open WebUI and Ollama.
  • [ X] I have included the browser console logs.
  • [X ] I have included the backend logs.

Logs and Screenshots

Browser Console Logs:

Uncaught (in promise) ReferenceError: TextDecoderStream is not defined   Chat.svelte:698:18
    Wt Chat.svelte:698
    At Chat.svelte:497
    At Chat.svelte:441
    Nt Chat.svelte:362
    xe MessageInput.svelte:706
    St dom.js:361
    m MessageInput.svelte:987
    m MessageInput.svelte:445
    _t Component.js:44
    m Chat.svelte:1271
    m Chat.svelte:1204
    _t Component.js:44
    m Help.svelte:40
    _t Component.js:44
    m root.svelte:54
    m root.svelte:49
    m +layout.svelte:196
    p +layout.svelte:193
    at scheduler.js:119
    ut scheduler.js:79
    promise callback*lt scheduler.js:20
    ht Component.js:81
    ctx Component.js:139
    si +layout.svelte:179
    F utils.js:41
    _t Component.js:47
    ut scheduler.js:99
    promise callback*lt scheduler.js:20
    ht Component.js:81
    ctx Component.js:139
    fr +layout.svelte:120
    F utils.js:41
    _t Component.js:47
    ut scheduler.js:99
    Ot Component.js:164
    he root.svelte:23
    Pe client.js:304
    ce client.js:1131
    re client.js:242
    goto client.js:1391
    Nt start.js:24
    <anonymous> (index):79
    promise callback* (index):78
[Chat.svelte:698:18](http://mycompany.fr:8080/src/lib/components/chat/Chat.svelte)
usage 
Object { models: (1) […] }
[+layout.svelte:89:13](http://mycompany.fr:8080/src/routes/+layout.svelte)
usage 
Object { models: (1) […] }
[+layout.svelte:89:13](http://mycompany.fr:8080/src/routes/+layout.svelte)
usage 
Object { models: (1) […] }
[+layout.svelte:89:13](http://mycompany.fr:8080/src/routes/+layout.svelte)

Openwebui backend Console Logs:

INFO:     10.91.246.200:62691 - "POST /api/v1/chats/new HTTP/1.1" 200 OK
INFO:     10.91.246.200:62691 - "GET /api/v1/chats/ HTTP/1.1" 200 OK
INFO:apps.ollama.main:url: http://localhost:11434
{'model': 'mixtral:8x7b-instruct-v0.1-q5_K_M', 'messages': [{'role': 'user', 'content': 'coucou'}], 'options': {}}
INFO:     10.91.246.200:62691 - "POST /ollama/api/chat HTTP/1.1" 200 OK
Received "usage" event from 7reXE6ajIOwqyGLnAAAF: {'action': 'chat', 'model': 'mixtral:8x7b-instruct-v0.1-q5_K_M', 'chat_id': '2b70caca-94ae-4988-ab2d-797e4a667491'}
Models in use: ['mixtral:8x7b-instruct-v0.1-q5_K_M']
remove_after_timeout 7reXE6ajIOwqyGLnAAAF mixtral:8x7b-instruct-v0.1-q5_K_M
Received "usage" event from 7reXE6ajIOwqyGLnAAAF: {'action': 'chat', 'model': 'mixtral:8x7b-instruct-v0.1-q5_K_M', 'chat_id': '2b70caca-94ae-4988-ab2d-797e4a667491'}
Models in use: ['mixtral:8x7b-instruct-v0.1-q5_K_M']
remove_after_timeout 7reXE6ajIOwqyGLnAAAF mixtral:8x7b-instruct-v0.1-q5_K_M
Received "usage" event from 7reXE6ajIOwqyGLnAAAF: {'action': 'chat', 'model': 'mixtral:8x7b-instruct-v0.1-q5_K_M', 'chat_id': '2b70caca-94ae-4988-ab2d-797e4a667491'}
Models in use: ['mixtral:8x7b-instruct-v0.1-q5_K_M']
remove_after_timeout 7reXE6ajIOwqyGLnAAAF mixtral:8x7b-instruct-v0.1-q5_K_M
Received "usage" event from 7reXE6ajIOwqyGLnAAAF: {'action': 'chat', 'model': 'mixtral:8x7b-instruct-v0.1-q5_K_M', 'chat_id': '2b70caca-94ae-4988-ab2d-797e4a667491'}

indefinitely

Installation Method

pip install open-webui in a conda venv

Originally created by @mlier on GitHub (Jun 11, 2024). # Bug Report ## Description **Bug Summary:** I am in the company network trying to use OpenWebui. The http proxy is defined and in use. Ollama works well. Openwebui is running. The ui is working well. In particular, I can see my model list. I can choose one model. My problem occurs when I want to chat. No answer is written. There is an error `Uncaught (in promise) ReferenceError: TextDecoderStream is not defined Chat.svelte:698:18` TextDecoderStream is not find. Is there a problem with the installation of javascript librairies due to http proxy server during the installation process ? The same Open webui (same version) on a computer without proxy server works very well. ## Environment - **Open WebUI Version:** [v0.3.2] - **Ollama (if applicable):** [0.1.38] - **Operating System:** [Ubuntu 20.04] - **Browser (if applicable):** [Firefox 102.15.1esr] ## Reproduction Details **Confirmation:** - [X ] I have read and followed all the instructions provided in the README.md. - [ X] I am on the latest version of both Open WebUI and Ollama. - [ X] I have included the browser console logs. - [X ] I have included the backend logs. ## Logs and Screenshots **Browser Console Logs:** ``` Uncaught (in promise) ReferenceError: TextDecoderStream is not defined Chat.svelte:698:18 Wt Chat.svelte:698 At Chat.svelte:497 At Chat.svelte:441 Nt Chat.svelte:362 xe MessageInput.svelte:706 St dom.js:361 m MessageInput.svelte:987 m MessageInput.svelte:445 _t Component.js:44 m Chat.svelte:1271 m Chat.svelte:1204 _t Component.js:44 m Help.svelte:40 _t Component.js:44 m root.svelte:54 m root.svelte:49 m +layout.svelte:196 p +layout.svelte:193 at scheduler.js:119 ut scheduler.js:79 promise callback*lt scheduler.js:20 ht Component.js:81 ctx Component.js:139 si +layout.svelte:179 F utils.js:41 _t Component.js:47 ut scheduler.js:99 promise callback*lt scheduler.js:20 ht Component.js:81 ctx Component.js:139 fr +layout.svelte:120 F utils.js:41 _t Component.js:47 ut scheduler.js:99 Ot Component.js:164 he root.svelte:23 Pe client.js:304 ce client.js:1131 re client.js:242 goto client.js:1391 Nt start.js:24 <anonymous> (index):79 promise callback* (index):78 [Chat.svelte:698:18](http://mycompany.fr:8080/src/lib/components/chat/Chat.svelte) usage Object { models: (1) […] } [+layout.svelte:89:13](http://mycompany.fr:8080/src/routes/+layout.svelte) usage Object { models: (1) […] } [+layout.svelte:89:13](http://mycompany.fr:8080/src/routes/+layout.svelte) usage Object { models: (1) […] } [+layout.svelte:89:13](http://mycompany.fr:8080/src/routes/+layout.svelte) ``` **Openwebui backend Console Logs:** ``` INFO: 10.91.246.200:62691 - "POST /api/v1/chats/new HTTP/1.1" 200 OK INFO: 10.91.246.200:62691 - "GET /api/v1/chats/ HTTP/1.1" 200 OK INFO:apps.ollama.main:url: http://localhost:11434 {'model': 'mixtral:8x7b-instruct-v0.1-q5_K_M', 'messages': [{'role': 'user', 'content': 'coucou'}], 'options': {}} INFO: 10.91.246.200:62691 - "POST /ollama/api/chat HTTP/1.1" 200 OK Received "usage" event from 7reXE6ajIOwqyGLnAAAF: {'action': 'chat', 'model': 'mixtral:8x7b-instruct-v0.1-q5_K_M', 'chat_id': '2b70caca-94ae-4988-ab2d-797e4a667491'} Models in use: ['mixtral:8x7b-instruct-v0.1-q5_K_M'] remove_after_timeout 7reXE6ajIOwqyGLnAAAF mixtral:8x7b-instruct-v0.1-q5_K_M Received "usage" event from 7reXE6ajIOwqyGLnAAAF: {'action': 'chat', 'model': 'mixtral:8x7b-instruct-v0.1-q5_K_M', 'chat_id': '2b70caca-94ae-4988-ab2d-797e4a667491'} Models in use: ['mixtral:8x7b-instruct-v0.1-q5_K_M'] remove_after_timeout 7reXE6ajIOwqyGLnAAAF mixtral:8x7b-instruct-v0.1-q5_K_M Received "usage" event from 7reXE6ajIOwqyGLnAAAF: {'action': 'chat', 'model': 'mixtral:8x7b-instruct-v0.1-q5_K_M', 'chat_id': '2b70caca-94ae-4988-ab2d-797e4a667491'} Models in use: ['mixtral:8x7b-instruct-v0.1-q5_K_M'] remove_after_timeout 7reXE6ajIOwqyGLnAAAF mixtral:8x7b-instruct-v0.1-q5_K_M Received "usage" event from 7reXE6ajIOwqyGLnAAAF: {'action': 'chat', 'model': 'mixtral:8x7b-instruct-v0.1-q5_K_M', 'chat_id': '2b70caca-94ae-4988-ab2d-797e4a667491'} indefinitely ``` ## Installation Method pip install open-webui in a conda venv
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Reference: github-starred/open-webui#1209
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