Where should the sentence-transformers be installed? Maybe the domain is blocked locally?
Originally created by @septarchy on GitHub (May 1, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/13407
### Check Existing Issues
- [x] I have searched the existing issues and discussions.
- [x] I am using the latest version of Open WebUI.
### Installation Method
Pip Install
### Open WebUI Version
v0.6.5 (latest)
### Ollama Version (if applicable)
0.6.6
### Operating System
Windows 10
### Browser (if applicable)
Version 135.0.7049.115
### Confirmation
- [x] I have read and followed all instructions in `README.md`.
- [x] I am using the latest version of **both** Open WebUI and Ollama.
- [x] I have included the browser console logs.
- [x] I have included the Docker container logs.
- [x] I have listed steps to reproduce the bug in detail.
### Expected Behavior
Uploading files to the workspace Knowledge tab should add the files to RAG.
### Actual Behavior
Trying to use RAG but it keeps displaying error messages when adding files.
400: 'NoneType' object has no attribute 'encode'
### Steps to Reproduce
Go to workspace
Navigate to Knowledge Tab
Press upload files
Select pdf's
### Logs & Screenshots
Also tried:
U:\>ollama pull all-minilm:l6-v2
pulling manifest
pulling 797b70c4edf8: 100% ▕██████████████████████████████████████████████████████████▏ 45 MB
pulling c71d239df917: 100% ▕██████████████████████████████████████████████████████████▏ 11 KB
pulling 85011998c600: 100% ▕██████████████████████████████████████████████████████████▏ 16 B
pulling 548455b72658: 100% ▕██████████████████████████████████████████████████████████▏ 407 B
verifying sha256 digest
writing manifest
success
### Additional Information
Where should the sentence-transformers be installed? Maybe the domain is blocked locally?
GiteaMirror
added the bug label 2026-05-20 21:48:07 -05:00
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Originally created by @septarchy on GitHub (May 1, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/13407
Check Existing Issues
Installation Method
Pip Install
Open WebUI Version
v0.6.5 (latest)
Ollama Version (if applicable)
0.6.6
Operating System
Windows 10
Browser (if applicable)
Version 135.0.7049.115
Confirmation
README.md.Expected Behavior
Uploading files to the workspace Knowledge tab should add the files to RAG.
Actual Behavior
Trying to use RAG but it keeps displaying error messages when adding files.
400: 'NoneType' object has no attribute 'encode'
Steps to Reproduce
Go to workspace
Navigate to Knowledge Tab
Press upload files
Select pdf's
Logs & Screenshots
Also tried:
U:>ollama pull all-minilm:l6-v2
pulling manifest
pulling 797b70c4edf8: 100% ▕██████████████████████████████████████████████████████████▏ 45 MB
pulling c71d239df917: 100% ▕██████████████████████████████████████████████████████████▏ 11 KB
pulling 85011998c600: 100% ▕██████████████████████████████████████████████████████████▏ 16 B
pulling 548455b72658: 100% ▕██████████████████████████████████████████████████████████▏ 407 B
verifying sha256 digest
writing manifest
success
Additional Information
Where should the sentence-transformers be installed? Maybe the domain is blocked locally?