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[GH-ISSUE #9405] Not uploading files to chat or knowledge, spiins eternally #118802
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Reference: github-starred/open-webui#118802
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Originally created by @vazir on GitHub (Feb 5, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/9405
Bug Report
Installation Method
[Describe the method you used to install the project, e.g., git clone, Docker, pip, etc.]
Tried docker and pip install, works generally, but uploading does not work.
Environment
Debian 12
Open WebUI Version: [e.g., v0.3.11] -
latest pip 0.5.9, latest docker 0.5.9
Ollama (if applicable): [e.g., v0.2.0, v0.1.32-rc1]
latest ollama w/deepseek
Operating System: [e.g., Windows 10, macOS Big Sur, Ubuntu 20.04]
Debian 12
Browser (if applicable): [e.g., Chrome 100.0, Firefox 98.0]
Firefox
Confirmation:
Expected Behavior:
File uploaded
[Describe what you expected to happen.]
Upload show spinning forever
Actual Behavior:
[Describe what actually happened.]
Description
Bug Summary:
[Provide a brief but clear summary of the bug]
Reproduction Details
Clean setup, just upload anything
Steps to Reproduce:
[Outline the steps to reproduce the bug. Be as detailed as possible.]
Just try uploading anything to chat or knowledge
Logs and Screenshots
Browser Console Logs:
[Include relevant browser console logs, if applicable]
Docker Container Logs:
[Include relevant Docker container logs, if applicable]
Logs does not show anything related
Screenshots/Screen Recordings (if applicable):
[Attach any relevant screenshots to help illustrate the issue]
Additional Information
[Include any additional details that may help in understanding and reproducing the issue. This could include specific configurations, error messages, or anything else relevant to the bug.]
Note
If the bug report is incomplete or does not follow the provided instructions, it may not be addressed. Please ensure that you have followed the steps outlined in the README.md and troubleshooting.md documents, and provide all necessary information for us to reproduce and address the issue. Thank you!
@vazir commented on GitHub (Feb 5, 2025):
Also see it does not cleanly close on ^C interrupt if there is upload attempt,
^CINFO: Shutting down
INFO: connection closed
INFO: Waiting for connections to close. (CTRL+C to force quit)
(wait forever here)
full log attached, after forcing ^C
log.txt
@vazir commented on GitHub (Feb 5, 2025):
It've been a local issue, browser do not have access to a file. (apprmor restrictions), so upload actually fails (not detected by webui). Issue is different than, chatgpt and others detects the access failure - and show "upload failed" - open-webui not detecting, and spins eternally. So closing the issue, as it's not so important.