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[GH-ISSUE #8910] password provided is incorrect after "pip install --upgrade open-webui" #118630

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opened 2026-05-20 19:57:51 -05:00 by GiteaMirror · 0 comments
GiteaMirror commented 2026-05-20 19:57:51 -05:00
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Originally created by @dromeuf on GitHub (Jan 25, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/8910

I have installed Open WebUI 2 times with a conda environment Python 3.11 and I have tried both times to update with the "pip install --upgrade open-webui" instruction.

Each update pip try time,I lose the password for my account and I get the message : "The email or password provided is incorrect. Please check for typos and try logging in again."

Kind regards and thanks for your great work,

console messages

INFO:     127.0.0.1:48056 - "GET /_app/immutable/chunks/languages.DejWixTG.js HTTP/1.1" 200 OK      
INFO:     127.0.0.1:48048 - "GET /_app/immutable/chunks/translation.bL6YkcQI.js HTTP/1.1" 200 OK    
INFO:     127.0.0.1:48048 - "GET /_app/immutable/chunks/translation.Dtq6KkKU.js HTTP/1.1" 200 OK    
INFO:     127.0.0.1:48056 - "GET /_app/immutable/nodes/33.BdsHumqT.js HTTP/1.1" 200 OK              
INFO:     127.0.0.1:48032 - "GET /_app/immutable/assets/33.DUP86x5U.css HTTP/1.1" 200 OK            
INFO:     127.0.0.1:48032 - "GET /assets/fonts/Archivo-Variable.ttf HTTP/1.1" 200 OK                
INFO:     127.0.0.1:48078 - "GET /favicon/site.webmanifest HTTP/1.1" 200 OK                         
INFO:     ('127.0.0.1', 48086) - "WebSocket /ws/socket.io/?EIO=4&transport=websocket" [accepted]    
INFO:     connection open                                                                           
INFO  [open_webui.models.auths] authenticate_user: xxxx@gmail.com                           
INFO:     127.0.0.1:35130 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request                    
INFO  [open_webui.models.auths] authenticate_user: xxxx@gmail.com                           
INFO:     127.0.0.1:35144 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request                    
INFO  [open_webui.models.auths] authenticate_user: xxxx@gmail.com                           
INFO:     127.0.0.1:35144 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request                    
INFO  [open_webui.models.auths] authenticate_user: xxxxx@gmail.com                           
INFO:     127.0.0.1:33976 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request                    
INFO  [open_webui.models.auths] authenticate_user: xxxx@gmail.com                           
INFO:     127.0.0.1:33556 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request                    
INFO  [open_webui.models.auths] authenticate_user: xxxxf@gmail.com                           
INFO:     127.0.0.1:51830 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request

Installation Method

conda env with pip on wsl Ubuntu.

Environment

  • Open WebUI Version: v0.5.6 and v0.5.7

  • Ollama (if applicable): v0.5.4

  • Operating System: Linux 5.15.167.4-microsoft-standard-WSL2 #1 SMP Tue Nov 5 00:21:55 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux

  • Browser (if applicable): Chrome Version 131.0.6778.267

Originally created by @dromeuf on GitHub (Jan 25, 2025). Original GitHub issue: https://github.com/open-webui/open-webui/issues/8910 I have installed Open WebUI 2 times with a conda environment Python 3.11 and I have tried both times to update with the "pip install --upgrade open-webui" instruction. Each update pip try time,I lose the password for my account and I get the message : "**The email or password provided is incorrect. Please check for typos and try logging in again.**" Kind regards and thanks for your great work, console messages ``` INFO: 127.0.0.1:48056 - "GET /_app/immutable/chunks/languages.DejWixTG.js HTTP/1.1" 200 OK INFO: 127.0.0.1:48048 - "GET /_app/immutable/chunks/translation.bL6YkcQI.js HTTP/1.1" 200 OK INFO: 127.0.0.1:48048 - "GET /_app/immutable/chunks/translation.Dtq6KkKU.js HTTP/1.1" 200 OK INFO: 127.0.0.1:48056 - "GET /_app/immutable/nodes/33.BdsHumqT.js HTTP/1.1" 200 OK INFO: 127.0.0.1:48032 - "GET /_app/immutable/assets/33.DUP86x5U.css HTTP/1.1" 200 OK INFO: 127.0.0.1:48032 - "GET /assets/fonts/Archivo-Variable.ttf HTTP/1.1" 200 OK INFO: 127.0.0.1:48078 - "GET /favicon/site.webmanifest HTTP/1.1" 200 OK INFO: ('127.0.0.1', 48086) - "WebSocket /ws/socket.io/?EIO=4&transport=websocket" [accepted] INFO: connection open INFO [open_webui.models.auths] authenticate_user: xxxx@gmail.com INFO: 127.0.0.1:35130 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request INFO [open_webui.models.auths] authenticate_user: xxxx@gmail.com INFO: 127.0.0.1:35144 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request INFO [open_webui.models.auths] authenticate_user: xxxx@gmail.com INFO: 127.0.0.1:35144 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request INFO [open_webui.models.auths] authenticate_user: xxxxx@gmail.com INFO: 127.0.0.1:33976 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request INFO [open_webui.models.auths] authenticate_user: xxxx@gmail.com INFO: 127.0.0.1:33556 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request INFO [open_webui.models.auths] authenticate_user: xxxxf@gmail.com INFO: 127.0.0.1:51830 - "POST /api/v1/auths/signin HTTP/1.1" 400 Bad Request ``` --- ## Installation Method conda env with pip on wsl Ubuntu. ## Environment - **Open WebUI Version:** v0.5.6 and v0.5.7 - **Ollama (if applicable):** v0.5.4 - **Operating System:** Linux 5.15.167.4-microsoft-standard-WSL2 #1 SMP Tue Nov 5 00:21:55 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux - **Browser (if applicable):** Chrome Version 131.0.6778.267
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Reference: github-starred/open-webui#118630