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bug: Open WebUI fails to start after update #1109

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opened 2025-11-11 14:37:45 -06:00 by GiteaMirror · 2 comments
GiteaMirror commented 2025-11-11 14:37:45 -06:00
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Originally created by @bannert1337 on GitHub (Jun 3, 2024).

Bug Report

Description

Bug Summary:
After I updated the Docker Image, I am getting this error when trying to access it:

open-webui  | Loading WEBUI_SECRET_KEY from .webui_secret_key
open-webui  | CUDA is enabled, appending LD_LIBRARY_PATH to include torch/cudnn & cublas libraries.
open-webui  | Cannot determine model snapshot path: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input.
open-webui  | Traceback (most recent call last):
open-webui  |   File "/app/backend/apps/rag/utils.py", line 407, in get_model_path
open-webui  |     model_repo_path = snapshot_download(**snapshot_kwargs)
open-webui  |                       ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn
open-webui  |     return fn(*args, **kwargs)
open-webui  |            ^^^^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/site-packages/huggingface_hub/_snapshot_download.py", line 220, in snapshot_download
open-webui  |     raise LocalEntryNotFoundError(
open-webui  | huggingface_hub.utils._errors.LocalEntryNotFoundError: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input.
open-webui  | /usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py:1132: FutureWarning: `resume_download` is deprecated and will be removed in version 1.0.0. Downloads always resume when possible. If you want to force a new download, use `force_download=True`.
open-webui  |   warnings.warn(
open-webui  | Traceback (most recent call last):
open-webui  |   File "/usr/local/bin/uvicorn", line 8, in <module>
open-webui  |     sys.exit(main())
open-webui  | /app
open-webui  |              ^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1157, in __call__
open-webui  |     return self.main(*args, **kwargs)
open-webui  |            ^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1078, in main
open-webui  |     rv = self.invoke(ctx)
open-webui  |          ^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1434, in invoke
open-webui  |     return ctx.invoke(self.callback, **ctx.params)
open-webui  |            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/site-packages/click/core.py", line 783, in invoke
open-webui  |     return __callback(*args, **kwargs)
open-webui  |            ^^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 410, in main
open-webui  |     run(
open-webui  |   File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 578, in run
open-webui  |     server.run()
open-webui  |   File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 61, in run
open-webui  |     return asyncio.run(self.serve(sockets=sockets))
open-webui  |            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/asyncio/runners.py", line 190, in run
open-webui  |     return runner.run(main)
open-webui  |            ^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/asyncio/runners.py", line 118, in run
open-webui  |     return self._loop.run_until_complete(task)
open-webui  |            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "uvloop/loop.pyx", line 1517, in uvloop.loop.Loop.run_until_complete
open-webui  |   File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 68, in serve
open-webui  |     config.load()
open-webui  |   File "/usr/local/lib/python3.11/site-packages/uvicorn/config.py", line 473, in load
open-webui  |     self.loaded_app = import_from_string(self.app)
open-webui  |                       ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/site-packages/uvicorn/importer.py", line 21, in import_from_string
open-webui  |     module = importlib.import_module(module_str)
open-webui  |              ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/importlib/__init__.py", line 126, in import_module
open-webui  |     return _bootstrap._gcd_import(name[level:], package, level)
open-webui  |            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "<frozen importlib._bootstrap>", line 1204, in _gcd_import
open-webui  |   File "<frozen importlib._bootstrap>", line 1176, in _find_and_load
open-webui  |   File "<frozen importlib._bootstrap>", line 1147, in _find_and_load_unlocked
open-webui  |   File "<frozen importlib._bootstrap>", line 690, in _load_unlocked
open-webui  |   File "<frozen importlib._bootstrap_external>", line 940, in exec_module
open-webui  |   File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed
open-webui  |   File "/app/backend/main.py", line 28, in <module>
open-webui  |     from apps.rag.main import app as rag_app
open-webui  |   File "/app/backend/apps/rag/main.py", line 203, in <module>
open-webui  |     update_reranking_model(
open-webui  |   File "/app/backend/apps/rag/main.py", line 189, in update_reranking_model
open-webui  |     app.state.sentence_transformer_rf = sentence_transformers.CrossEncoder(
open-webui  |                                         ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/site-packages/sentence_transformers/cross_encoder/CrossEncoder.py", line 81, in __init__
open-webui  |     self.model = AutoModelForSequenceClassification.from_pretrained(
open-webui  |                  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/site-packages/transformers/models/auto/auto_factory.py", line 563, in from_pretrained
open-webui  |     return model_class.from_pretrained(
open-webui  |            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
open-webui  |   File "/usr/local/lib/python3.11/site-packages/transformers/modeling_utils.py", line 3534, in from_pretrained
open-webui  |     if metadata.get("format") == "pt":
open-webui  |        ^^^^^^^^^^^^
open-webui  | AttributeError: 'NoneType' object has no attribute 'get'
open-webui exited with code 0

Steps to Reproduce:

  1. Update Open WebUI Docker Container to the latest Image build.
  2. Access the WebUI from browser.
  3. Check console.

Expected Behavior:
Start correctly.

Environment

  • Open WebUI Version: 0.2.2
Originally created by @bannert1337 on GitHub (Jun 3, 2024). # Bug Report ## Description **Bug Summary:** After I updated the Docker Image, I am getting this error when trying to access it: ``` open-webui | Loading WEBUI_SECRET_KEY from .webui_secret_key open-webui | CUDA is enabled, appending LD_LIBRARY_PATH to include torch/cudnn & cublas libraries. open-webui | Cannot determine model snapshot path: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input. open-webui | Traceback (most recent call last): open-webui | File "/app/backend/apps/rag/utils.py", line 407, in get_model_path open-webui | model_repo_path = snapshot_download(**snapshot_kwargs) open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn open-webui | return fn(*args, **kwargs) open-webui | ^^^^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/site-packages/huggingface_hub/_snapshot_download.py", line 220, in snapshot_download open-webui | raise LocalEntryNotFoundError( open-webui | huggingface_hub.utils._errors.LocalEntryNotFoundError: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input. open-webui | /usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py:1132: FutureWarning: `resume_download` is deprecated and will be removed in version 1.0.0. Downloads always resume when possible. If you want to force a new download, use `force_download=True`. open-webui | warnings.warn( open-webui | Traceback (most recent call last): open-webui | File "/usr/local/bin/uvicorn", line 8, in <module> open-webui | sys.exit(main()) open-webui | /app open-webui | ^^^^^^ open-webui | File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1157, in __call__ open-webui | return self.main(*args, **kwargs) open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1078, in main open-webui | rv = self.invoke(ctx) open-webui | ^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1434, in invoke open-webui | return ctx.invoke(self.callback, **ctx.params) open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/site-packages/click/core.py", line 783, in invoke open-webui | return __callback(*args, **kwargs) open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 410, in main open-webui | run( open-webui | File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 578, in run open-webui | server.run() open-webui | File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 61, in run open-webui | return asyncio.run(self.serve(sockets=sockets)) open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/asyncio/runners.py", line 190, in run open-webui | return runner.run(main) open-webui | ^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/asyncio/runners.py", line 118, in run open-webui | return self._loop.run_until_complete(task) open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "uvloop/loop.pyx", line 1517, in uvloop.loop.Loop.run_until_complete open-webui | File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 68, in serve open-webui | config.load() open-webui | File "/usr/local/lib/python3.11/site-packages/uvicorn/config.py", line 473, in load open-webui | self.loaded_app = import_from_string(self.app) open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/site-packages/uvicorn/importer.py", line 21, in import_from_string open-webui | module = importlib.import_module(module_str) open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/importlib/__init__.py", line 126, in import_module open-webui | return _bootstrap._gcd_import(name[level:], package, level) open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "<frozen importlib._bootstrap>", line 1204, in _gcd_import open-webui | File "<frozen importlib._bootstrap>", line 1176, in _find_and_load open-webui | File "<frozen importlib._bootstrap>", line 1147, in _find_and_load_unlocked open-webui | File "<frozen importlib._bootstrap>", line 690, in _load_unlocked open-webui | File "<frozen importlib._bootstrap_external>", line 940, in exec_module open-webui | File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed open-webui | File "/app/backend/main.py", line 28, in <module> open-webui | from apps.rag.main import app as rag_app open-webui | File "/app/backend/apps/rag/main.py", line 203, in <module> open-webui | update_reranking_model( open-webui | File "/app/backend/apps/rag/main.py", line 189, in update_reranking_model open-webui | app.state.sentence_transformer_rf = sentence_transformers.CrossEncoder( open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/site-packages/sentence_transformers/cross_encoder/CrossEncoder.py", line 81, in __init__ open-webui | self.model = AutoModelForSequenceClassification.from_pretrained( open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/site-packages/transformers/models/auto/auto_factory.py", line 563, in from_pretrained open-webui | return model_class.from_pretrained( open-webui | ^^^^^^^^^^^^^^^^^^^^^^^^^^^^ open-webui | File "/usr/local/lib/python3.11/site-packages/transformers/modeling_utils.py", line 3534, in from_pretrained open-webui | if metadata.get("format") == "pt": open-webui | ^^^^^^^^^^^^ open-webui | AttributeError: 'NoneType' object has no attribute 'get' open-webui exited with code 0 ``` **Steps to Reproduce:** 1. Update Open WebUI Docker Container to the latest Image build. 2. Access the WebUI from browser. 3. Check console. **Expected Behavior:** Start correctly. ## Environment - **Open WebUI Version:** `0.2.2`
GiteaMirror commented 2025-11-11 14:37:46 -06:00
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@bannert1337 commented on GitHub (Jun 3, 2024):

I set a Reranking model yesterday. The model I set was llm-blender/PairRM.

@bannert1337 commented on GitHub (Jun 3, 2024): I set a Reranking model yesterday. The model I set was `llm-blender/PairRM`.
GiteaMirror commented 2025-11-11 14:37:47 -06:00
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@bannert1337 commented on GitHub (Jun 3, 2024):

I used the RESET_CONFIG_ON_START env set to true and now the WebUI is accessible again, but with all settings reset (as expected).

@bannert1337 commented on GitHub (Jun 3, 2024): I used the `RESET_CONFIG_ON_START` env set to true and now the WebUI is accessible again, but with all settings reset (as expected).
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Reference: github-starred/open-webui#1109