I have searched the existing issues and discussions.
Problem Description
When uploading/syncing a folder from my device the upload suddenly halts and gives a bunch of errors. extracted content is not available for this file. Please ensure that the file is processed before proceeding. When then manually uploading the file it crashed at, the file is uploaded just fine. We believe this may be caused by the levels of nesting in the folder (5 levels deep).
Desired Solution you'd like
A better error handling when this happens as the issue is clearly not with the file but somewhere else (presumably nested folders).
Alternatives Considered
Let nested files be uploaded for deeper nesting or clearly state there can only be x many levels in the folder you're uploading
Additional Context
No response
Originally created by @Sirithi on GitHub (Jul 28, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/16085
### Check Existing Issues
- [x] I have searched the existing issues and discussions.
### Problem Description
When uploading/syncing a folder from my device the upload suddenly halts and gives a bunch of errors. extracted content is not available for this file. Please ensure that the file is processed before proceeding. When then manually uploading the file it crashed at, the file is uploaded just fine. We believe this may be caused by the levels of nesting in the folder (5 levels deep).
### Desired Solution you'd like
A better error handling when this happens as the issue is clearly not with the file but somewhere else (presumably nested folders).
### Alternatives Considered
Let nested files be uploaded for deeper nesting or clearly state there can only be x many levels in the folder you're uploading
### Additional Context
_No response_
Don't think it's a bug though. I believe the behavior is not documented very clearly
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@Sirithi commented on GitHub (Jul 28, 2025):
Don't think it's a bug though. I believe the behavior is not documented very clearly
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Originally created by @Sirithi on GitHub (Jul 28, 2025).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/16085
Check Existing Issues
Problem Description
When uploading/syncing a folder from my device the upload suddenly halts and gives a bunch of errors. extracted content is not available for this file. Please ensure that the file is processed before proceeding. When then manually uploading the file it crashed at, the file is uploaded just fine. We believe this may be caused by the levels of nesting in the folder (5 levels deep).
Desired Solution you'd like
A better error handling when this happens as the issue is clearly not with the file but somewhere else (presumably nested folders).
Alternatives Considered
Let nested files be uploaded for deeper nesting or clearly state there can only be x many levels in the folder you're uploading
Additional Context
No response
@silentoplayz commented on GitHub (Jul 28, 2025):
A well presented bug report goes a long way.
@Sirithi commented on GitHub (Jul 28, 2025):
Don't think it's a bug though. I believe the behavior is not documented very clearly