[GH-ISSUE #4370] Get problem for xls or xlsx files , also for ppt and pptx #100578

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GiteaMirror · 2026-05-17T22:21:43-05:00

GiteaMirror commented

2026-05-17 22:21:43 -05:00

Originally created by @peuportier on GitHub (Aug 5, 2024).
Original GitHub issue: https://github.com/open-webui/open-webui/issues/4370

Bug Report

Get problem for xls or xlsx files , also for ppt and pptx

Description

When I upload a files type xls or xlsx , ppt or pptx , I get a strange message : Something went wrong :/ <urlopen error EOF occurred in violation of protocol (_ssl.c:997)> when is an excel file type and for ppt Something went wrong :/ soffice command was not found. Please install libre office on your system and try again. - Install instructions: https://www.libreoffice.org/get-help/install-howto/ - Mac: https://formulae.brew.sh/cask/libreoffice - Debian: https://wiki.debian.org/LibreOffice. ( I have libre office install )

Steps to Reproduce:
just upload a files xls , maybe the naming as problem ? doesn't like the space into the file name ? OEF shall be this problem I guess

Expected Behavior:
That no matter the name of the files , must be able to take it. Many of users , they name them files without respecting the naming convention

For ppt . I don't know maybe add a pip library can make ppt be also analyzed by

Environment

Open WebUI Version: [e.g., 0.1.120] -> last version 0.3.11
Ollama (if applicable): [e.g., 0.1.30, 0.1.32-rc1] 0.3.3
Operating System: [e.g., Windows 10, macOS Big Sur, Ubuntu 20.04]. Mac OS Somona 14.4.1
Browser (if applicable): [e.g., Chrome 100.0, Firefox 98.0] Safari 17.4.1

Reproduction Details

Confirmation:

[x ] I have read and followed all the instructions provided in the README.md.
[ x] I am on the latest version of both Open WebUI and Ollama.
I have included the browser console logs.
I have included the Docker container logs.

Originally created by @peuportier on GitHub (Aug 5, 2024). Original GitHub issue: https://github.com/open-webui/open-webui/issues/4370 # Bug Report Get problem for xls or xlsx files , also for ppt and pptx ## Description When I upload a files type xls or xlsx , ppt or pptx , I get a strange message : Something went wrong :/ <urlopen error EOF occurred in violation of protocol (_ssl.c:997)> when is an excel file type and for ppt Something went wrong :/ soffice command was not found. Please install libre office on your system and try again. - Install instructions: https://www.libreoffice.org/get-help/install-howto/ - Mac: https://formulae.brew.sh/cask/libreoffice - Debian: https://wiki.debian.org/LibreOffice. ( I have libre office install ) **Steps to Reproduce:** just upload a files xls , maybe the naming as problem ? doesn't like the space into the file name ? OEF shall be this problem I guess **Expected Behavior:** That no matter the name of the files , must be able to take it. Many of users , they name them files without respecting the naming convention For ppt . I don't know maybe add a pip library can make ppt be also analyzed by ## Environment - **Open WebUI Version:** [e.g., 0.1.120] -> last version 0.3.11 - **Ollama (if applicable):** [e.g., 0.1.30, 0.1.32-rc1] 0.3.3 - **Operating System:** [e.g., Windows 10, macOS Big Sur, Ubuntu 20.04]. Mac OS Somona 14.4.1 - **Browser (if applicable):** [e.g., Chrome 100.0, Firefox 98.0] Safari 17.4.1 ## Reproduction Details **Confirmation:** - [x ] I have read and followed all the instructions provided in the README.md. - [ x] I am on the latest version of both Open WebUI and Ollama. - [ ] I have included the browser console logs. - [ ] I have included the Docker container logs. <img width="377" alt="Screenshot 2024-08-05 at 14 00 48" src="https://github.com/user-attachments/assets/22633d59-e9d4-49a5-a50f-dc8c61714b7a"> <img width="384" alt="Screenshot 2024-08-05 at 13 59 35" src="https://github.com/user-attachments/assets/3e7cdd6c-c8b4-47c6-87a0-ee1b1bdf0ff7">

GiteaMirror closed this issue

2026-05-17 22:21:44 -05:00

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Reference: github-starred/open-webui#100578